Outbound technical support representative Job at Bluesight

Customer Service Technical Support Representative

A Member Care Representative is responsible for providing a basic to intermediat...

Location

United States , South Jordan

Salary:

Not provided

Cricut

Expiration Date

Until further notice

Requirements

One or more years working: a) as a high touch, face to face customer service role
b) in a call/contact center
c) as a customer service representative where technical support or trouble shooting is a primary job function
Windows and MacOS: Intermediate knowledge of Windows and Mac operating systems with above average provable experience troubleshooting hardware and software issues
Android and IOS: Intermediate troubleshooting capability for iOS and Android phones or tablets with above average provable experience troubleshooting hardware and software issues
Ability to accurately type 40+ wpm
Competent diagnosing basic to intermediate technical issues involving software applications and interfaces
Provable experience resolving customer related issues, inbound and/or outbound inquiries, returns, and diffusing escalated issues, etc.
Demonstrate sound interpersonal skills and a commitment to provide accurate information to members regarding Cricut®'s products and services
Ability to navigate difficult conversations and de-escalate tense interactions with professionalism and empathy

Job Responsibility

Provide service to Cricut® inbound customer inquiries regarding Cricut® products, hardware, software and services (primarily voice with potential for email and chat)
Document and escalate to internal and external teams as required to support complex support issues/requests
Reply to service tickets promptly and in accordance with established guidelines
Accurately maintain associated data, files and records regarding technical support incidents
Manage individual work to provide exceptional member satisfaction
Achieve all performance standards including service ticket SLA, handle time, quality, productivity, attendance, professionalism, etc.
Engage members by offering education on additional products or services to further enhance the customer experience
Provide how to information and knowledge to members using our crafting products
Demonstrate proficiency with all Cricut® products through on the job training
Effectively communicate and simplify technical terms for members while trouble shooting products of a creative, technical or mechanical nature

What we offer

competitive Medical, Dental, and Vision coverage
a 401(k) match
generous PTO
a yearly lifestyle stipend to support your wellness and passions
exclusive employee discounts

Fulltime

Customer Support Representative

John Deere Financial is seeking enthusiastic and proactive individuals to join i...

Location

United States , Johnston

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

6+ months of customer service experience
Proficiency in interpersonal and written communication
High comfort level with using consumer software applications
Demonstrated familiarity with platforms like Facebook, Instagram, Twitter/X, TikTok, YouTube, and beyond
Ability to troubleshoot computer-related issues effectively

Job Responsibility

Handling live customer interactions on John Deere’s Social Media platforms, email, and website
Taking on questions about product availability, compatibility, technical issues, and loyalty programs
Ensuring excellent customer experiences while documenting interactions effectively
Monitoring social channels and approving outbound content for accuracy and quality

What we offer

Retention bonuses and pay increases as you progress in the role and team
Hybrid work potential: On Fridays, Saturdays, and Sundays, you’ll have the option to work from home
Skill-building opportunities: Engage with social media management and troubleshooting tasks
Work alongside an iconic brand: John Deere’s reputation for innovation, reliability, and customer service is unmatched
Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Vercel Development Representative

Vercel is seeking a Vercel Development Representative to help bring the next wav...

Location

United States , San Francisco; Austin; New York City

Salary:

100000.00 USD / Year

Vercel

Expiration Date

Until further notice

Requirements

Passion for web development and staying current with the latest trends and technologies
3+ years of experience in a technical, sales, or customer support role for a technical product
Excellent communication skills — ability to explain complex technical concepts to both technical and non-technical stakeholders
Strong problem-solving abilities and attention to detail
Self-motivated and able to work independently while also collaborating effectively with cross-functional teams

Job Responsibility

Identify and engage high-potential companies that could benefit from Vercel’s platform
Research prospects and tailor outreach to engineering, product, and marketing leaders
Qualify inbound leads and generate outbound opportunities through personalized outreach
Partner with Account Executives to build pipeline and drive adoption in the Commercial segment
Collaborate cross-functionally with Marketing, Sales Engineering, and Customer Success to refine messaging and improve outreach effectiveness

What we offer

Competitive compensation package, including equity
Inclusive Healthcare Package
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
Flexible Time Off
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed

Fulltime

Business Development Representative

You’ll be the driving force behind Encord’s future growth, owning the top of the...

Location

United States , San Francisco

Salary:

Not provided

Encord

Expiration Date

Until further notice

Requirements

Up to a year of experience in B2B SaaS, ideally with some exposure to outbound prospecting, lead qualification, or client engagement
Strong communication and organisation skills
Demonstrated resilience, commercial thinking, and ability to perform under pressure
Drive and determination shown through internships, part-time work, sport, or leadership in societies and extracurricular activities (for graduates)
Ambition and willingness to roll up sleeves
Thrives in collaborative environments
Entrepreneurial spirit
Intelligent and can engage with technical intricacies
Desire to grow within the company
Consistent top percentile performance in education, business, sport, or sales

Job Responsibility

Pipeline Generation: Strategically identify, research, and engage high-potential prospects across priority verticals and regions
Own multi-channel outreach
Craft messaging that resonates with technical and commercial buyers
Consistently create high-quality opportunities that fuel sales pipeline
Work closely with Growth and Sales to test campaigns, refine targeting, and set the standard for excellence in outbound execution
Mid-Funnel Support: Partner with Account Executives to progress opportunities through evaluation
Help shape business cases
Coordinate follow-ups
Support demos and trials
Ensure prospects have a seamless experience from first contact through to close

What we offer

Competitive salary, commission and equity in a hyper growth startup
Real opportunities to grow
Strong in person culture
Flexible PTO to recharge
Annual learning and development budget
18 Paid Vacation Days in the US + federal holidays
Lots of opportunities for travel (all around the US, to London & Europe)
Bi-annual off-sites, company lunches twice a week, and monthly socials
Health, dental and vision insurance

Fulltime

Technical Support Representative

This role will provide technical product information, solutions and support to G...

Location

United States , Riverside, MO

Salary:

Not provided

Gallagher Group

Expiration Date

Until further notice

Requirements

Detail oriented, technical background
Strong verbal and written communication skills
Strong organizational and time management skills
True self-starter and the ability to work unsupervised
Excellent problem-solving skills
Ability to communicate in an open and transparent manner
Close vision, color vision, good depth perception, and the ability to focus the eyes on detailed circuitry
Must be able to lift and bend up to 90% of daily work hours
Must be able to lift up to 50 lbs
Must be able to safely use a utility knife, pallet jack, hand truck, or carts as needed

Job Responsibility

Provide technical assistance to end users, territory managers and dealers via inbound and outbound calls as well as email
Diagnose, Repair, and service Gallagher’s product offering in a timely manner using power tools, soldering iron, and various software programs
Prepares repair to be accomplished by verbal/written assembly instructions, and parts lists, gathering parts, subassemblies, tools, and materials
Provide information to product reliability team regarding product safety and failure issues
Create and maintain accurate customer contact information in CRM
Offer training sessions on products available
Create reports on products received from Gallagher TMs and Gallagher customers
Promote The Gallagher Way
Accurately check in, repair and service Gallagher products in a timely manner
Follow-up with customers on pending repairs, receives payment, coordinates shipping, or disposal within reasonable time frames

What we offer

Medical, Dental, Vision, Disability and Life insurance, Wellness initiatives, Employee Assistance Program, Parental Leave, 401K match and PTO

Fulltime

Customer Service & Sales Representative

We are seeking a motivated and dynamic Customer Service & Sales Representative t...

Location

United Kingdom , Ashford

Salary:

28000.00 - 30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in customer service, telesales, or inside sales roles, preferably in a B2B environment
Strong communication skills, with the ability to engage effectively with customers and prospects
Experience in upselling and cross-selling products/services with a track record of meeting or exceeding sales targets
Ability to handle customer complaints or concerns professionally while maintaining a customer-first attitude
Experience with CRM software and lead generation tools (Salesforce, HubSpot, etc.)
Strong organisational skills and attention to detail
Self-motivated, goal-oriented, and a team player

Job Responsibility

Provide exceptional customer service by responding to inquiries, resolving issues, and ensuring high levels of customer satisfaction
Assist customers with product information, order status, and general queries, ensuring a positive experience with the brand
Maintain detailed records of customer interactions, transactions, and feedback in CRM systems
Handle post-sales service requests, including returns, exchanges, and technical support coordination
Conduct outbound calls to both existing and potential customers to promote our client's products and services
Identify upselling, cross-selling, and product recommendation opportunities to enhance the customer's experience
Actively generate leads by qualifying prospects and identifying new sales opportunities for the sales team
Build and maintain an up-to-date lead database by researching and identifying new leads through various channels (e.g., social media, cold calling, industry events)
Qualify leads based on pre-established criteria and pass them on to the relevant sales teams for follow-up and conversion
Collaborate with the sales team to ensure a smooth handover of qualified leads and assist in closing deals when necessary

What we offer

A newly refurbished office
opportunities for career growth and development within the company
a collaborative and supportive work environment
20 days annual leave + Bank holidays

Fulltime

Customer Service & Sales Representative

We are seeking a motivated and dynamic Customer Service & Sales Representative t...

Location

United Kingdom , Ashford

Salary:

28000.00 - 30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in customer service, telesales, or inside sales roles, preferably in a B2B environment
Strong communication skills, with the ability to engage effectively with customers and prospects
Experience in upselling and cross-selling products/services with a track record of meeting or exceeding sales targets
Ability to handle customer complaints or concerns professionally while maintaining a customer-first attitude
Experience with CRM software and lead generation tools (Salesforce, HubSpot, etc.)
Strong organisational skills and attention to detail
Self-motivated, goal-oriented, and a team player

Job Responsibility

Provide exceptional customer service by responding to inquiries, resolving issues, and ensuring high levels of customer satisfaction
Assist customers with product information, order status, and general queries, ensuring a positive experience with the brand
Maintain detailed records of customer interactions, transactions, and feedback in CRM systems
Handle post-sales service requests, including returns, exchanges, and technical support coordination
Conduct outbound calls to both existing and potential customers to promote our client's products and services
Identify upselling, cross-selling, and product recommendation opportunities to enhance the customer's experience
Actively generate leads by qualifying prospects and identifying new sales opportunities for the sales team
Build and maintain an up-to-date lead database by researching and identifying new leads through various channels (e.g., social media, cold calling, industry events)
Qualify leads based on pre-established criteria and pass them on to the relevant sales teams for follow-up and conversion
Collaborate with the sales team to ensure a smooth handover of qualified leads and assist in closing deals when necessary

What we offer

A newly refurbished office
opportunities for career growth and development within the company
a collaborative and supportive work environment
20 days annual leave + Bank holidays

Fulltime

Technical Service Representative II

At Percepta, we bring first-class service across each market we support. As a Te...

Location

United States , Melbourne

Salary:

Not provided

TTEC

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
Minimum 2-3 year of customer service experience
Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training - preferred
Ability to analyze repair shop diagnosis information to determine coverage eligibility
Ability to read and understand workshop manual and electrical schematics
Ability to speak confidently about repair procedures
Proficiency with part numbers and parts catalog supersession pertaining to powertrain assemblies
Excellent interpersonal skills
Ability to use conflict resolution and negotiation skills to resolve difficult contacts from an automotive technical perspective
Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.)

Job Responsibility

Receive inbound calls from competitive make dealerships and independent repair facilities regarding powertrain warranty claims adjudication per contract terms and contact handling processes
Receive inbound calls from F/L dealerships, competitive make dealerships, independent repair facilities, and vehicle owners regarding warranty process/policy and claims adjudication per contract terms and contact handling processes
Receive inbound calls from independent inspectors taking verbal inspections reports and documenting them in the appropriate systems
Receive inbound emails from 3rd party vendors and process warranty claims for Motor craft products
Review digital photographs and supporting documentation
Provide real time powertrain related technical assistance to competitive make dealerships and independent repair facilities
Perform detailed claim analysis and adjudication per contract terms and contact handling processes
Place outbound calls to independent repair facilities and dealerships providing claim approval/denial details
Communicate with dealers and repair facilities in a professional, knowledgeable, empathetic manner pertaining to claim adjudication and concerns if authorization will not be provided
Provide assistance to F/L dealerships inquiring about the national powertrain network (NPN)

What we offer

Culture of Service
Teamwork
Respect
Proactive
CareerGrowth
Diversity
Competitive Compensation
programs that offer incentives and promote physical, mental, and financial wellness

Outbound technical support representative

Bluesight

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 10, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Outbound technical support representative