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NTT DATA Logo NTT DATA · Sales

Outbound Sales Specialist (Telecommunications)

Canada, Toronto Employment contract · Job Posted June 15, 2026
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Job Description

As a Technical Sales Specialist, you will support our client’s suite of products and services where applicable and provide product/service options that are tailored to the needs of the customer. This team provides excellent service in connecting with customers, analyzing their needs, and offering customized solutions.

Job Responsibility

  • Connect with customers from coast-to-coast
  • Conduct outbound calls for customer retention, sales, and services
  • Promote and recommend the latest products and services to customers on outbound sales queues
  • Manage call flows, provide first call resolution and satisfying customer expectations
  • Strive to understand the customer’s situation and recognize the customer’s needs while providing customized solutions
  • Create a need by educating customers on product & services and execute business strategy that meets or exceeds financial objectives
  • Meeting key performance indicators
  • Following up with customers to ensure customer satisfaction and expanding sales opportunities
  • Take accountability, and the appropriate action, to resolve customer issues efficiently and effectively as if they were your own
  • Accurately resolve customer questions with a high level of professionalism
  • Accurately document customer interactions within the appropriate systems
  • Communicate effectively to customers regarding account information, products, pricing, promotions, etc.
  • Maintain a high level of competition and product knowledge
  • Maintain a high level of confidentiality
  • Other job tasks as required

Requirements

  • Experience in Customer Care, Retention, Inbound Sales, or Outbound Sales is an asset
  • A flexible schedule (including evenings and weekends)
  • An ability to build rapport with customers
  • An ability to navigate multiple computer systems

What we offer

  • Attractive Monthly Compensation Plans with no minimum sales threshold
  • Incremental monthly incentive programs for sales performance delivery
  • EPP (Employee Purchase Plan) with material monthly discount post 6 months employment
  • Several local and national discount programs accessible through our Employee Perks Program
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