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At Corporate Tools, we’re in search of a new team member who will play a consultative role, aligning our products with the unique needs of our potential customers. Your mission is to ensure our clients are not just satisfied but truly confident in their choice to partner with us. As part of our team, you’ll engage in outbound calls to focus on two key areas: client retention and account reconciliation.
Job Responsibility:
Initiate conversations with our clients to provide ongoing solutions
Engage in consultative discussions with potential clients to understand their specific needs and align the company's products or services to those needs.
Educate clients about any outstanding financial obligations while maintaining a focus on delivering value and showcasing the benefits of their investment in the company.
Emphasize a non-traditional sales methodology, without commission-based incentives, to foster loyalty and trust.
Continuously explore strategies to enhance the value of the company's offerings to meet client needs.
Help support other customer service groups as needed
Requirements:
You're a rock - You don't raise your voice or blood pressure with conflict
Strong computer skills, job duties are performed almost 100% online
Familiarity with sales strategies and a non-pushy, consultative approach towards relationship building.
Strong customer service orientation with the ability to empathize, understand, and address client needs effectively.
Ability to drive to a goal without being micromanaged
Ability to convey complex information in a clear, understandable manner.
What we offer:
100% employer-paid medical, dental and vision for employees
Annual review with raise option
22 days Paid Time Off accrued annually, and 4 holidays
After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company—not accrued, not capped, take time off when you want
The 4 holidays are: New Year’s Day, Fourth of July, Thanksgiving, and Christmas Day
Paid Parental Leave
Up to 6% company matching 401(k) with no vesting period
Quarterly allowance
Use to make your remote work set up more comfortable, for continuing education classes, a plant for your desk, coffee for your coworker, a massage for yourself... really, whatever
Open concept office with friendly coworkers
Creative environment where you can make a difference
No dumb benefits like free dog walking on the weekends that snobby hipster places have to make you feel cool, but mathematically won't cost the company much money because you won't use it
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