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We Put the World on Vacation. Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Outbound And Inbound Reservations Specialist – Create Dream Vacations & Drive Results! How You’ll Shine. Are you a persuasive communicator with a passion for customer service? Do you thrive in a fast-paced environment where performance and results are rewarded? As an Outbound and Inbound Reservations Specialist, you’ll be at the forefront of helping our valued owners plan their next dream getaway while meeting and exceeding your goals. We’re looking for highly motivated individuals with exceptional selling skills, the ability to build strong relationships with owners, and a drive to convert conversations into bookings. If you’re competitive, goal-oriented, and eager to maximize your earning potential, this is the role for you! Why Join Us? Imagine connecting with owners who are genuinely excited to hear from you, guiding them toward exclusive vacation opportunities, and helping turn their travel dreams into reality! You’ll start with immersive training to become an expert in overcoming objections, tailoring offers, and mastering our vacation products. With a work-from-home opportunity, you’ll have the flexibility to build rewarding connections and achieve success from the comfort of your home.
Job Responsibility
Drive Reservations & Revenue: Use persuasive skills to proactively contact owners, present compelling vacation offers, and successfully close bookings
Engage with Enthusiasm: Establish rapport, uncover travel desires, and craft personalized offers that lead to confident booking decisions
Master Consultative Selling: Conduct discovery conversations to identify owner needs, position the right vacation experience, and create urgency to drive conversions
Overcome Objections: Confidently handle resistance, highlight value, and tailor solutions to convert hesitant owners into enthusiastic travelers
Deliver Exceptional Service: Ensure a seamless booking experience by providing expert guidance, securing accommodation, and addressing any concerns
Exceed Performance Goals: Strive to meet and exceed key performance metrics
Requirements
High school diploma or GED
Excellent communication skills and a strong customer focus
Sales-minded professionalism
Hospitality, sales, or marketing call center experience
Ability to overcome challenges and objections
Ability to work in a goal- and performance-based environment