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Outbound Reservations Specialist

United States, Springfield Employment contract · Job Posted June 15, 2026
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Job Description

We Put the World on Vacation. Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Outbound And Inbound Reservations Specialist – Create Dream Vacations & Drive Results!

Job Responsibility

  • Drive Reservations & Revenue: Use persuasive skills to proactively contact owners, present compelling vacation offers, and successfully close bookings
  • Engage with Enthusiasm: Establish rapport, uncover travel desires, and craft personalized offers that lead to confident booking decisions
  • Master Consultative Selling: Conduct discovery conversations to identify owner needs, position the right vacation experience, and create urgency to drive conversions
  • Overcome Objections: Confidently handle resistance, highlight value, and tailor solutions to convert hesitant owners into enthusiastic travelers
  • Deliver Exceptional Service: Ensure a seamless booking experience by providing expert guidance, securing accommodation, and addressing any concerns
  • Exceed Performance Goals: Strive to meet and exceed key performance metrics

Requirements

  • High school diploma or GED
  • Excellent communication skills and a strong customer focus
  • Sales-minded professionalism
  • Hospitality, sales, or marketing call center experience
  • Ability to overcome challenges and objections
  • Ability to work in a goal- and performance-based environment
  • Must reside in Texas or Missouri
  • Must meet work-from-home requirements (quiet workplace, high-speed internet, ability to hardwire computer, own device with camera, intermediate computer proficiency)

What we offer

  • Medical
  • Dental
  • Vision
  • Flexible spending accounts
  • Life and accident coverage
  • Disability
  • Paid time off
  • Parental leave
  • Holidays
  • Wish day paid time to volunteer
  • 401k with employer match
  • Legal and identity theft plan
  • Voluntary income protection benefits
  • Wellness program
  • Employee Assistance Program

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