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360 Resourcing Solutions Logo 360 Resourcing Solutions · Call Center

Outbound Recovery Specialist

United Kingdom Employment contract 24979.50 GBP / Year · Job Posted May 27, 2026
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Job Description

As an Outbound Recovery Specialist you will be engaging with customers via phone, SMS, and dialler to recover outstanding debts, negotiate payment solutions, and provide the right support to those in need. Your role will be key in helping businesses and public services operate efficiently while ensuring fair resolutions for customers.

Job Responsibility

  • Handling outbound customer calls with professionalism and empathy
  • Negotiating full payments or suitable payment arrangements
  • Meeting personal and team KPIs
  • Ensuring compliance and accurate record-keeping
  • Identifying vulnerable customers and providing appropriate support

Requirements

  • Self-motivated and target-driven individuals
  • Strong communication and negotiation skills
  • Experience in customer service, collections, or outbound contact roles
  • The ability to handle challenging conversations with confidence and care
  • Good IT skills and attention to detail

What we offer

  • Competitive salary
  • performance-based incentives
  • Supportive team environment with career growth opportunities
  • The chance to make a real impact in a well-established company
  • 25 days holiday + Bank Holidays
  • Enhanced Maternity and Paternity Package NB subject to eligibility criteria
  • Healthcare Cash Plan
  • Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing
  • Pension Scheme
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