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Outbound Operations Specialist

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Hootsuite

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Location:
United Kingdom , London

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Category:
Sales

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

We’re looking for an Outbound Operations Specialist to support the build of a consistent, scalable, and high-performing outbound engine across Enterprise UKI and EU. You’ll be working closely with Sales and Marketing to execute and optimise outbound campaigns, ensuring strong adoption, performance, and alignment with signal-led targeting. This is a hybrid role and is open to applicants located within commuting distance of Hootsuite's London office. In this role, you will report to the Outbound Strategy Director. Please note that the role may include 10% of travel to events; other Hootsuite offices, etc.

Job Responsibility:

  • Build, launch, and maintain outbound cadences in Gong Engage, ensuring campaigns are live, accurate, and adopted across teams
  • Execute targeted outbound campaigns across key accounts, including hands-on outreach to validate messaging and improve performance
  • Support the implementation of signal-based targeting and messaging into scalable outbound plays and campaigns
  • Work with outbound tools and workflows (Gong Engage, Salesforce, Sales Navigator, Cognism), ensuring data accuracy and usage consistency, and optimisation
  • Assist in mapping stakeholders and buying groups within key accounts to support more effective, account-based engagement
  • Track campaign performance (activity, meetings, conversion rates) and report results, identifying areas for improvement
  • Collaborate with and support reps on outbound execution, ensuring consistency in how tools, cadences, and messaging are used across teams
  • Provide feedback and insights from campaign performance to support improvements in outbound strategy, workflows, and nurture approaches
  • Perform other related duties as assigned

Requirements:

  • Some years experience in SDR, outbound, campaign execution, or growth-focused roles within a B2B environment
  • Hands-on experience executing outbound campaigns and working directly with prospects (calls, email, LinkedIn)
  • Good understanding of outbound tools and workflows (e.g. Gong Engage, Salesforce, Sales Navigator, Cognism or similar)
  • Strong organisational skills and attention to detail, with the ability to manage multiple campaigns and workflows simultaneously
  • Basic commercial awareness, with an understanding of how outbound activity translates into pipeline and revenue
  • Strong written and verbal communication skills, with the ability to craft effective messaging for different personas and industries
  • Comfortable working in a fast-paced, evolving environment with a proactive and problem-solving mindset
  • Interest in developing expertise in outbound execution, operations, and enablement, rather than a near-term transition into a quota-carrying AE role
  • Accountability: holds self accountable to meet commitments
  • Priority Setting: focuses time/energy on the most important tasks with guidance where needed
  • Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing team needs over individual needs
What we offer:
  • Health insurance including medical, dental, vision, life/disability insurances
  • Employee and Family Assistance Program
  • Group RRSP plan with a company match of up to 4% of base salary (Canadian)
  • 401k Plan with a company match up to 4% of base salary (US)
  • Global Parental Leave: 26 weeks of full and partially paid leave for permanent employees after 12 months

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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