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Our high growth beauty client was created in the 90's and launched in a Flagship Boutique in Soho, London. They have a loyal worldwide following thanks to its pure, awakening & skin-loving products that create a naturally radiant ''just had a good night sleep'' look. Passionate about skincare, the founder creates innovative formulations that are infused with botanicals and beneficial ingredients. The Role We are looking for an experienced and skilled Outbound Operations Coordinator to assist in the management of outbound flow to customers, ensuring effective and efficient throughput in the warehouse and on-time delivery to customers. This individual will be responsible for: sending shipping advice notices to the warehouses, assisting with the flow and transit times to ensure on-time delivery, updates to the sales team on order status and generation of shipping documents for example, commercial invoices and packing lists. Having strong communication and organizational skills are essential for success within this role.
Job Responsibility:
Communicating customer shipping orders to warehouses
Ensuring SO's are committed in company portal and logged by warehouses
Ensuring prompt delivery/collection of shipments through fluid follow-up measures
Tracking shipments to meet customer delivery requirements
Preparing documents, packing lists, commercial invoices and shipping instructions
Updating new shipping manuals and ensuring compliance to established requirements
Reconciling inventory weekly within the system and investigation of miss-alignment
Responding to sales team questions and enquiries feeding back on status of deliveries
Assisting with chargebacks and customer claim investigations, managing the log and keeping the Finance team updated
Performing ops administrative tasks required to manage key accounts
Preparing reports for Senior Management, when appropriate
Assisting with special events, send outs, bundle formations and all other company initiatives
Additional duties as assigned
Requirements:
Proven experience in a Logistics role
Must have an eye for detail, superb organizational skills and administrative abilities
Must have excellent communication skills
Must have excellent Excel and Microsoft Office skills
Must have a willingness to learn and have a positive team player attitude
Previous experience in the Beauty and skincare sector preferable