Outbound Customer Service Advisor Job at ant marketing (Sheffield)

Customer Service Advisor NHS

This is a telephone customer service-based role with Foundever in Maxim Park. Fu...

Location

United Kingdom , Motherwell

Salary:

24784.50 GBP / Year

Foundever

Expiration Date

Until further notice

Requirements

Passion for helping people
able to talk on the phone
computer literacy
flexible to work 37.5 hours over 7 days
reliably commute to Motherwell, ML1 4WQ before starting work

Job Responsibility

Dealing with inbound / outbound calls in a quick and timely manner
take ownership of any challenging calls and use appropriate methods to resolve
attention to detail accurately recording and updating client systems
manage and protect customer information in line with GDPR
pro-actively keep knowledge up to date using online approved training resources in line with campaign needs

What we offer

Casual dress
Employee discount
On-site parking
Wagestream (Flexible pay, Track shifts earnings and spending, Rainy day pot, Benefits checker, Financial Coach, Discounts with Vouchers)

Fulltime

Customer Service Advisor

Location

United Kingdom , Aylesbury

Salary:

25100.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience of working in a customer service role within a contact centre environment
Effective questioning and listening skills
Good organisational and interpersonal skills
Ability to work under pressure and to tight deadlines
Computer literate (MS Office) with keyboard skills
Precise comprehension and ability to communicate clearly in both verbal and written form
Ability to work to agreed performance targets
Ability to work independently and as part of a team
Takes ownership by using Initiative and problem solving
Ability to cope well under pressure with determination and perseverance

Job Responsibility

Answer all Customer and Claims incoming calls efficiently and professionally
Outbound calling including retention and renewal, breeders, requesting information for claims and underwriting of new policy applications
Objection handling including policy cancellations, premium increases, Claims decisions
Respond to customer enquiries appropriately, ensuring all documentation is professional and correct
Deal and attempt to resolve customer complaints
Record and maintain accurate policyholder information using the in-house computer systems
Maintain a thorough working knowledge of all policy terms and conditions
Ensure all company and departmental policies and procedures are adhered too at all times

What we offer

25 days annual leave which increases with service, plus bank holidays
Opportunity to buy/sell up to 5 days annual leave per calendar year
Clear development pathway within the team with pay increases as you advance
Pension and Life Assurance scheme
Access to 25% off insuring your pet with Agria
Health Cash Plan, mental health support and health and wellbeing platforms including Headspace

Fulltime

Customer Service Advisor

We're looking for an adaptable and confident Customer Service Advisor to advise ...

Location

United Kingdom , Perth

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Confident in communicating both verbally and in written format
Great listening skills
Empathy to go the extra mile for customers on each and every call
Previous TeleSales/Customer Service experience is beneficial, but not essential
Excellent problem-solving abilities
Adaptable and resilient
Ability to stay calm under pressure

Job Responsibility

Making outgoing calls from an assigned call board along with taking inbound calls
Upselling products to Customers
Outbound calls to let customers know about promotions
Inputting emailed orders from customers and contract Groups for the whole of the UK
Learning monthly and weekly promotions and informing our customers and helping them receive the best deals possible
Effectively and promptly dealing with customer issues or complaints whilst adhering to operational processes
Communicating with other depots throughout the UK to ensure customers are receiving the best care possible
Working alongside the Territory Sales Managers assigned to each Depot
Placing Uplift lines in the system for customer returns

Parttime

Customer Service Advisor

Here at Williams Motor Group, our Customer Service Advisors play a vital role be...

Location

United Kingdom , Manchester

Salary:

27600.00 - 33600.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience in a telephone-based customer service or call-handling role is preferred but not essential
Strong verbal communication skills and a confident telephone manner
Accuracy, organisation and attention to detail
Ability to work efficiently in a fast-paced, target-driven environment
A positive, professional and team-focused approach

Job Responsibility

Handling inbound and outbound customer calls in a bookings environment
Arranging service and aftersales appointments accurately and efficiently
Capturing and updating customer details on internal systems
Providing clear information and setting expectations with customers
Working closely with service and aftersales teams to support daily operations
Managing workload professionally in a fast-paced call-handling role

What we offer

Opportunity to earn up to £6,000 in commission each year based on performance
Extensive training and ongoing coaching
Clear career progression opportunities across Williams Motor Group
Prestige staff car options and staff discounts across the Group
Modern facilities and a professional, supportive team environment
Generous annual leave - 30 days paid holiday (including Bank Holidays), rising to 35 days with length of service
£1,000 employee referral bonus for introducing great people to the business
Medicash healthcare scheme to support everyday health costs
Employee Assistance Programme (EAP) offering confidential support, advice and counselling
Wellbeing courses and support to help you look after your physical and mental health

Fulltime

Customer Service Advisor

We're working with a local Insurance business, looking for motivated Customer Se...

Location

United Kingdom , Dartford

Salary:

25000.00 - 30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Excellent customer service and communication skills
Previous insurance experience preferred
Confident handling objections and building rapport
Organised and proactive approach to workload
Comfortable speaking with customers both inbound and outbound

Job Responsibility

Proactively contacting customers ahead of renewal
Reviewing policies and discussing any changes needed
Speaking to Customers Face to face to assess their claims
Investigating dashcam footage and analysing evidence for claims
Helping clients secure the best pricing and cover options
Handling objections and retaining customers looking to leave
Following up on lapsed renewals to win business back
Managing inbound calls from customers reviewing their policies

What we offer

Lots of Team events- London Trips, Office BBQs, Monthly Team Takeaways
Supportive, team-focused environment
Stable Monday-Friday working hours (no weekends!)
Opportunity to build a long-term career in insurance

Fulltime

Technical Customer Service Advisor I Bókun

As a Technical Support Advisor at Bókun, you will be part of the Escalation Team...

Location

United Kingdom , Oxford

Salary:

Not provided

Tripadvisor

Expiration Date

Until further notice

Requirements

1–3 years of proven experience in a customer service or technical support role, ideally within the B2B sector
Strong problem-solving mindset with the ability to apply analytical and investigative skills to resolve customer issues creatively and independently
Basic working knowledge of CSS, HTML, and website CMS tools
A customer-focused attitude — enthusiastic, courteous, assertive, and proactive in driving engagement and resolution
Excellent teamwork skills, with a positive, friendly, and can-do approach when collaborating with both customers and colleagues
Openness to learn new and complex topics, constructive feedback and adaptability to business changes
Confidence and professionalism in handling complaints, mediating conflicts, and troubleshooting technical issues
Experience in the travel, tourism, leisure, or hospitality industries is a plus, but not essential for candidates with a strong passion for customer care
Experience working toward customer satisfaction targets and operational metrics, including quality, efficiency, and handle time
Fluency in written and spoken English and Italian

Job Responsibility

Diagnosing and resolving technical issues while ensuring a seamless customer experience
Handling a diverse range of technical challenges — from troubleshooting complex incidents to investigating in-depth cases that require strong analytical thinking, mediation, and negotiation skills
Using all available tools and resources, accurately triage and resolve customer issues or escalate them to the appropriate teams as needed
Managing inbound and outbound communication in English and Italian across multiple channels, including email, phone, video calls with screen sharing, and chat
Researching and replicating reported problems, raising detailed bug reports, and proactively following up on open tickets to ensure timely resolution
Maintaining clear troubleshooting documentation, acting as an internal escalation point for Tier 1 support cases, and collaborating closely with technical teams to manage escalations effectively

What we offer

Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
Work your way with flexibility to suit your lifestyle
Flexible schedule
Donation matching
Tuition assistance
Lifestyle benefit
Travel perks
Employee assistance program
Health benefits
Generous referral scheme

Fulltime

Customer Service Advisor

At Sykes Holiday Cottages, we’re passionate about creating unforgettable holiday...

Location

United Kingdom , Chester

Salary:

12.71 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous customer service experience
Excellent verbal and written communication skills
Confident handling objections and influencing customer decisions positively
Strong attention to detail and accuracy
Comfortable working in a regulated environment
Experience using CRM or contact centre systems
Ability to multitask and work efficiently across multiple systems

Job Responsibility

Delivering exceptional customer service across phone, email, and written communication channels
Supporting customers with pre-stay and in-stay queries
Handling inbound enquiries including booking amendments, payments, and general service questions
Conducting outbound calls to support and assist customers
Explaining insurance cover options and handling objections confidently and professionally
Accurately recording customer interactions within internal systems
Working in line with FCA and company compliance standards
Identifying opportunities to improve processes and customer experience
Acting as a proud ambassador for the Sykes brand and values

What we offer

33 days holiday (including bank holidays) plus extra days with long service
Your birthday off
2 volunteering days per year
Pension scheme with employer contributions
Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, friends & family
Exclusive wellbeing discounts and offers
Health cash plan & life assurance
Training and development opportunities
24/7 mental health support
On-site gym and parking at our Chester HQ (close to the train station)

Fulltime

Customer Service Advisor

Morson Edge are recruiting on behalf of Severn Trent Services for an exciting op...

Location

United Kingdom , Peterborough

Salary:

13.45 GBP / Hour

Morson Talent

Expiration Date

Until further notice

Requirements

Minimum of 3 years’ experience in a phone based customer service environment
Confident handling customer queries and complaints
Strong written and verbal communication skills
Comfortable using Microsoft Office and CRM systems
Can work independently and manage their workload effectively
Work well as part of a team
Experience within the water industry would be advantageous but is not essential

Job Responsibility

Responding to customer enquiries via phone and email in a professional and timely manner
Making outbound calls to gather feedback on service delivery
Managing customer queries through to resolution, escalating where necessary
Maintaining accurate records of customer interactions using CRM systems
Supporting invoicing and ensuring customers are billed accurately and on time
Monitoring and maintaining customer account health
Collaborating with internal teams to ensure high levels of service delivery
Supporting the sales team with quotes and account reviews when required

What we offer

Full training provided (1-2 weeks depending on experience)
Opportunity to grow with the role as the team expands
Potential for hybrid working in the future, based on performance
The chance to join a business at an early stage of development
Parking available on site

Fulltime

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Outbound Customer Service Advisor

Job Description

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