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360 Resourcing Solutions Logo 360 Resourcing Solutions · Sales

Outbound Connect Advisor

United Kingdom, Reading 24000.00 - 28000.00 GBP / Year · Job Posted April 20, 2026
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Job Description

Now, we're happy to offer you an exciting opportunity to join our dynamic team as an Outbound Connect Advisor in our Reading office. This role offers a salary of up to £28,000. Prospect Estate Agency is a forward-thinking business with a rich heritage and deep local knowledge. We pride ourselves on being an approachable, professional agency that prioritises people and genuinely cares about our clients' needs. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 10 offices and over 150 staff ready to assist our customers, working with Prospect is like joining a family, most of our team have been with the company for 10 or more years, we have a very close-knit culture and we invest heavily in the happiness and wellbeing of our staff. We are dedicated to supporting our community, simplifying the customer experience, and delivering exceptional results with honesty and integrity.

Job Responsibility

  • Lead Generation & Business Growth: Contact landlords, vendors, and applicants to secure valuations and upgrade landlord services
  • Promote Financial Services and Conveyancing sign-ups, passing leads to the appropriate teams
  • Book valuation appointments for valuers and ensure smooth handovers
  • Customer Engagement: Conduct service calls to existing clients, ensuring they are informed about our latest offerings and market trends
  • Prospecting & Data Utilisation: Work with both warm and cold leads, including landlords and vendors with properties to sell or let (on and off the market)
  • Process-Driven Approach: Follow structured scripts and set processes to maintain a consistent, professional approach
  • CRM & Data Management: Accurately update Reapit with call notes, lead status, and key details after every conversation
  • Performance & KPIs: Achieve and exceed targets for call volume, appointments booked, conversion rates, and revenue contribution

Requirements

  • Strong Communicator: Confident and persuasive on the phone, with the ability to build rapport quickly
  • Sales & Customer-Oriented: Target-driven and motivated by results
  • Resilient & Proactive: Thrives in a fast-paced, high-performance environment
  • Process-Oriented: Comfortable following scripts and structured workflows while maintaining a natural and engaging approach
  • Tech-Savvy: Familiar with CRM systems like Reapit (or willing to learn)
  • Team Player: Works effectively with Lettings, Sales, Valuers, and Financial Services teams to maximise opportunities

What we offer

  • Smart spending app gives you discounts at over 900 retailers
  • Wellbeing centre with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health
  • Employee Assistance Programme offers free counselling support sessions
  • Smart Tech Scheme for the latest gadgets and appliances
  • Cycle2Work Scheme
  • Enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF
  • Competitive base pay
  • Incentivised commission and performance bonuses
  • Special days and celebrations for length of service
  • Pension
  • Support for professional development by funding professional qualifications
  • Company socials
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