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Outbound Call Executive

United Kingdom, Castleford 14.07 - 15.97 GBP / Hour · Job Posted January 22, 2026
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Job Description

We're supporting a well‑known Housing Association in recruiting x3 Outbound Call Executives to join their friendly and supportive Customer Support Team. In this role, you'll play an important part in a large-scale data‑cleansing project- contacting tenants to confirm details, update their information, and ensure the organisation holds accurate, GDPR‑compliant records. You'll also check whether customers still wish to receive services and action updates accordingly. It's a great opportunity for someone confident on the phone, organised, and looking to join a welcoming team environment.

Job Responsibility

  • Making professional outbound calls to tenants and customers
  • Updating and cleansing internal databases with notes, contact details, and relevant changes
  • Coordinating clear and accurate responses to customer queries, referring to other departments when appropriate
  • Taking follow-up actions to ensure full resolution and excellent customer communication
  • Supporting with inbox management and general administrative tasks

Requirements

  • Experience in a customer service, call centre, or customer‑facing role
  • Excellent communication and interpersonal skills
  • Strong attention to detail when recording information
  • Confident using IT systems - Outlook, Excel, CRM platforms

What we offer

  • Weekly pay - every Friday
  • Minimum 28 days annual leave
  • A dedicated consultant supporting your journey
  • Early access to permanent opportunities
  • Free eyecare vouchers
  • Temp of the Month recognition
  • Mobile‑friendly timesheets
  • Retail discounts & perks
  • Access to well‑being platforms
  • Free LinkedIn Learning courses (Microsoft Office, languages & more)

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