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CVS Health Logo CVS Health · Call Center

Outbound Call Center Representative

United States, Work At Home Employment contract 15.00 - 24.23 USD / Hour · Job Posted September 10, 2025
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Job Description

Contact members of Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule free in-home or virtual healthcare evaluations. Work to meet department productivity, quality, and customer service goals in a remote call center environment.

Job Responsibility

  • Make average of 50 outbound calls per hour using automatic dialer system
  • Follow 20+ approved scripts to offer, explain, and schedule free in-home or virtual health evaluations
  • Present positive, professional, and high energy approach to clients and team members
  • Meet daily department goals (300-400 outbound dials per day, 24 appointments set per day)
  • Adjust, reschedule, and cancel appointments with members and providers
  • Monitor performance results including appointments, calls, handle time, and productivity
  • Report member complaints and escalations immediately to managers
  • Participate in peer side-by-side coaching
  • Follow HIPAA and security/privacy guidelines

Requirements

  • High School Diploma or equivalent preferred
  • 1+ year call center experience OR 2+ years general work experience required
  • Previous outbound call center or high volume experience working in a metrics driven environment preferred
  • Experience with auto dialer and using scripts preferred
  • Persuasive with ability to rebuttal while treating members with professional courtesy
  • Good communication skills, friendly and conversational
  • Ability to adhere to a fixed daily schedule
  • Strong computer skills and ability to use multiple systems simultaneously while making calls
  • Verified and reliable internet service with 10MB upload/download ability
  • Own workspace furniture and quiet workspace

Nice to have

  • Previous outbound call center experience
  • Experience with auto dialer systems
  • Experience using scripts
  • High volume metrics driven environment experience

What we offer

  • Medical, Dental and Vision plans starting 1st of each month after start date
  • Bi-weekly pay with monthly commission bonus potential
  • 401K
  • Employee stock purchase program
  • Tuition reimbursement
  • Employee discount programs
  • Company-provided equipment (keyboard, monitor, computer, headset)
  • Wellness screenings
  • Tobacco cessation programs
  • Weight management programs
  • Confidential counseling
  • Financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
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