Outbound Call Center Representative, CVS Health

CVS Health

Location:
United States, Remote

Category:
Customer Service

Contract Type:
Employment contract

Salary:

15.00 - 26.93 USD / Hour

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Job Description:

Contact members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule free in-home or virtual healthcare evaluations. Work diligently to meet department productivity, quality, and customer service goals in an office or remote environment.

Job Responsibility:

Make average of 50 outbound calls per hour using automatic dialer system
Offer, explain, and schedule free in-home or virtual health evaluations
Follow 20+ approved scripts and respond to rebuttals professionally
Present positive, professional, and high energy approach to clients and team members
Meet daily department goals (300-400 outbound dials per day, 24 appointments set per day)
Adjust, reschedule, and cancel appointments with members and providers
Monitor performance results including appointments, calls, handle time, and productivity
Report member complaints and escalations immediately to managers
Participate in peer side-by-side coaching
Follow HIPAA and security/privacy guidelines for protected health information

Requirements:

High School Diploma or equivalent preferred
1+ year call center experience OR 2+ years general work experience required
Previous outbound call center or high volume experience working in a metrics driven environment preferred
Experience with auto dialer preferred
Experience using scripts preferred
Ability to work in an efficient, results-oriented outbound call center environment
Persuasive communication skills with professional courtesy
Good communication skills, friendly and conversational
Ability to adhere to a fixed daily schedule
Strong computer skills and ability to use multiple systems simultaneously while making calls
Verified and reliable internet service with 10MB upload/download ability
Own workspace furniture and quiet workspace

Nice to have:

Previous outbound call center experience
High volume metrics driven environment experience
Auto dialer experience
Script usage experience

What we offer:

Medical, Dental and Vision plans starting 1st of each month after start date
Bi-weekly pay with monthly commission bonus potential
401K plan
Employee stock purchase program
Tuition reimbursement
Employee discount programs
Wellness screenings
Tobacco cessation programs
Weight management programs
Confidential counseling
Financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs

Additional Information:

Job Posted:
September 20, 2025

Expiration:
September 25, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Outbound Call Center Representative