Outbound Call Center Rep Job at CVS Health

Outbound Call Center Rep

We're building a world of health around every individual — shaping a more connec...

Location

United States , Work At Home, Oklahoma City, Oklahoma

Salary:

15.00 - 24.23 USD / Hour

CVS Health

Expiration Date

September 30, 2026

Requirements

1+ year call center experience OR 2+ years general work experience required
High School Diploma or equivalent is preferred
Previous outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferred
A desire to work in an efficient, results-oriented outbound call center environment
Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy
Good communication skills, friendly and conversational
Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times
Strong computer skills and the ability to use multiple systems at the same time, while making calls
To qualify, you must have verified and reliable internet service with 10MB upload/download ability available in your home
Successful completion of background check is required for this position

Job Responsibility

Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider
Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy
Present a positive, professional, and high energy approach to clients, health plan members, and team members
Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 25 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment
Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested
Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems
Report member complaints and escalations immediately to Member Engagement Managers
Participate in peer side-by-side coaching as needed
Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities

What we offer

Medical, Dental and Vision plans, Insurance starts the 1st of each month after the start date
Bi-weekly pay with monthly commission bonus potential
401K, employee stock purchase program and tuition reimbursement
Employee discount programs
10 days of required paid training
PTO
The company will provide equipment (keyboard, monitor, computer, headset, etc.)

Fulltime

Call Center Rep II

Provides communication support services, including general clerical, general inf...

Location

United States of America , Rochester

Salary:

19.08 - 25.77 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma or equivalent
1 year of customer service experience
Or equivalent combination of education and experience

Job Responsibility

Provides communication support services, including general clerical, general information, wayfinding, technical support, provider/service referral, patient registration, and scheduling services
Answers large volume of inbound inquiries by phone, email, and other electronic interfaces
Follows prescribed protocol and Standard Operating Procedures to schedule patient appointments, resolve patient issues, respond to patient/physician inquiries, handle or redirect billing inquiries, handle patient/customer complaints and provide basic technical support
Ensures appropriate use and distribution of Electronic Medical Record information
Makes independent decisions to act outside of the protocol to transfer, refer or resolve emergent situations
Assesses the urgency of the situation and determines the appropriate action or referral source
Accurately and efficiently uses appropriate business systems and/or software to navigate, interpret and analyze, report, troubleshoot, schedule appointments, register patients, record information, and document problem resolutions
Answers patient calls using expert knowledge to respond to individual patient needs while adhering to specific protocols
Determines when situations warrant contacting Administrators, on call physicians, Security or Public Relations
Researches, resolves, and documents non-routine paging issues, which have impacted or delayed patient care

Fulltime

Medical Customer Service Rep

We are looking for a Medical Customer Service Rep to support patient outreach an...

Location

United States , Jersey City

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in customer service, call center operations, patient outreach, telesales, or enrollment support
Ability to communicate effectively with patients and build positive relationships over the phone
Comfortable handling a high volume of outbound calls in a performance-driven environment
Working knowledge of basic medical terminology and patient-facing communication practices
Experience using Salesforce or comparable CRM platforms for documenting interactions and tracking activity
Strong organizational skills with the ability to manage multiple priorities independently in a remote setting

Job Responsibility

Place a high volume of outbound calls each day to engage prospective patients and introduce available program options
Describe healthcare program features in a clear and supportive way to help patients understand participation and enrollment steps
Address patient questions, concerns, and hesitations with professionalism while building trust throughout each interaction
Record call details, outcomes, and enrollment activity accurately within Salesforce and related tracking systems
Maintain timely follow-up with leads to keep patients informed and move opportunities through the enrollment cycle
Collaborate with team members to meet enrollment targets and contribute to overall outreach performance
Manage daily outreach tasks efficiently while maintaining consistent communication standards in a remote work environment

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan

Medical Customer Service Rep

We are looking for a Medical Customer Service Rep to support patient outreach an...

Location

United States , Jersey City

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in customer service, call center operations, patient outreach, telesales, or enrollment support
Ability to communicate effectively with patients and build rapport over the phone in a detail-oriented manner
Comfortable working in a high-volume outbound calling environment with performance-driven goals
Familiarity with basic medical terminology and the ability to use it appropriately during patient conversations
Experience documenting interactions in Salesforce or a comparable CRM platform is preferred
Ability to work independently in a remote setting while managing priorities and meeting deadlines
Background in patient interaction, inbound call handling, or patient billing support is a plus

Job Responsibility

Conduct a high volume of outbound calls each day to engage prospective patients and introduce available program offerings
Describe healthcare program features in a clear and supportive way, helping patients understand benefits and next steps for enrollment
Address patient questions, concerns, and hesitations with professionalism while encouraging informed participation
Record call details, outreach activity, and enrollment progress accurately within Salesforce and related tracking systems
Reconnect with prospective patients through timely follow-up communications to maintain momentum throughout the enrollment cycle
Collaborate with team members to meet enrollment objectives and contribute to overall outreach success
Manage multiple active patient conversations at once while maintaining attention to detail and a positive customer experience

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Auto Loan Rep

At OneMain, our Auto Loan Representatives in the auto purchase department serve ...

Location

United States , Tempe

Salary:

Not provided

OneMain Financial

Expiration Date

Until further notice

Requirements

High School Diploma or GED
Sense of urgency in meeting or exceeding application processing goals

Job Responsibility

Reach out to customers via outbound calls or responding to inbound calls from potential customers
Communicate with dealer and merchants in handling escalated situations
Form close partnerships with supporting business partners such as Product Support Managers, Verifications, and Underwriting
Assist in collateral swaps and unwinding of purchase loans
Identify defects which will delay our defined timeline with the customer and escalate to ensure all pertinent parties are notified and new timelines are mutually agreed upon
Work with senior management and project teams for necessary process and system enhancements
Partner closely with team and peers, with an understanding that the above defined milestone events are of the utmost importance
Process applications and closing secured title or auto loans
Implement key strategies to drive growth as well as demonstrating exemplary customer service standards and a high level of energy to exceed goals
Read and understand credit bureau reports and maintain a high level of personal lending product knowledge

What we offer

Health and wellbeing options for team members and their dependents
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Continuing education
Bonus eligible
Paid time off
Paid volunteer time

Parttime

Sales Support Representative

We’re partnering with a growing company in the Camp Hill area that’s looking for...

Location

United States , Camp Hill

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous sales, call center, or customer service experience preferred
detail-oriented with strong organizational skills
comfortable making high-volume phone calls
goal-driven, reliable, and upbeat attitude
basic computer and CRM skills

Job Responsibility

Making outbound calls to prospective clients
scheduling meetings and appointments for the sales team
confirming availability and updating calendars accurately
entering notes and lead information into the CRM
supporting sales reps by keeping pipelines organized and moving

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Fulltime

Loss Mitigation Collections Rep

Robert Half is partnering with a rapidly growing national mortgage and financial...

Location

United States , Tempe

Salary:

22.00 USD / Hour

Robert Half

Expiration Date

Until further notice

Requirements

Prior customer service experience required (call center, receptionist, or other phone-based customer care experience)
Prior experience in either the mortgage field or collections is a plus but not required
Ability to manage a high outbound call volume with professionalism
Comfortable working on-site Monday through Friday with availability one half day one Saturday per month
Interest in learning the mortgage industry or financial services and growing within the organization

Job Responsibility

Outbound consumer collections calls to any mortgage customer who is 60 days or more past due on their payments
Communicate payment options required to get the customer back in good standing on their loan

What we offer

Medical, vision, dental, and life and disability insurance
Enrollment in company 401(k) plan
Free online training

Fulltime

Pt Self-Pay Resoltn Ctr Rep II

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Rochester

Salary:

19.08 - 25.77 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Associate's degree and 2 years of relevant experience required
Or equivalent combination of education and experience

Job Responsibility

Provides timely responses to customer inquiries by telephone, email or website chatbox in an in- or outbound service center, consistent with service and quality standards
Troubleshoots and resolves customer complaints
Initiates insurance billing, either electronically or via the use of the Electronic Work file transfer process within the billing systems, for accounts classified as Self-Pay in error
Identifies and verifies coverage under the government health insurance programs
Secures revenue for University and affiliates by advising customers about insurance and payment options
Researches, interprets and responds to inquiries from internal and external customers concerning unresolved patient billing issues
Resolves customer inquiries in an accurate, organized, efficient, timely, and expert manner, resulting in acceptable accuracy, production levels, and retention of patient services
Maintains performance and quality standards based on established call center metrics, including turn-around times
Creates budget installment payment plans for those customers in need
Consistently adheres to all Patient Services policies, procedures, and performance measures, including inquiry documentation procedures

Fulltime

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Outbound Call Center Rep

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Looking for more opportunities?

Outbound Call Center Rep

Outbound Call Center Rep

Call Center Rep II

Medical Customer Service Rep

Medical Customer Service Rep

Auto Loan Rep

Sales Support Representative

Loss Mitigation Collections Rep

Pt Self-Pay Resoltn Ctr Rep II

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