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Outbound and inbound reservations specialist

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Wyndham Destinations

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Location:
United States , Springfield

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As an Outbound and Inbound Reservations Specialist, you’ll be at the forefront of helping our valued owners plan their next dream getaway while meeting and exceeding your goals. We’re looking for highly motivated individuals with exceptional selling skills, the ability to build strong relationships with owners, and a drive to convert conversations into bookings.

Job Responsibility:

  • Drive Reservations & Revenue: Use your persuasive skills to proactively contact owners, present compelling vacation offers, and successfully close bookings
  • Engage with Enthusiasm: Establish rapport, uncover travel desires, and craft personalized offers that lead to confident booking decisions
  • Master Consultative Selling: Conduct discovery conversations to identify owner needs, position the right vacation experience, and create urgency to drive conversions
  • Overcome Objections: Confidently handle resistance, highlight value, and tailor solutions to convert hesitant owners into enthusiastic travelers
  • Deliver Exceptional Service: Ensure a seamless booking experience by providing expert guidance, securing accommodation, and addressing any concerns
  • Exceed Performance Goals: Strive to meet and exceed key performance metrics

Requirements:

  • High school diploma or GED
  • Excellent communication skills and a strong customer focus
  • Sales-minded professionalism
  • Hospitality, sales, or marketing call center experience
  • Ability to overcome challenges and objections
  • Ability to work in a goal- and performance-based environment
  • Quiet workplace free of distractions and background noise
  • High speed internet requirements: Download speed of 20 mbps and upload speed of 3 mbps average ping below 100m
  • Must be able to hardwire computer directly to a router
  • Must have own personal device with a working camera to be used for the first week of training
  • Intermediate computer proficiency and ability to troubleshoot technical issues while at home
What we offer:
  • Medical
  • Dental
  • Vision
  • Flexible spending accounts
  • Life and accident coverage
  • Disability
  • Depending on position, paid time off, parental leave and holidays
  • Wish day paid time to volunteer at an approved organization of your choice
  • 401k with employer match
  • Legal and identify theft plan
  • Voluntary income protection benefits
  • Wellness program
  • Employee Assistance Program

Additional Information:

Job Posted:
March 25, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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