Outage Support Specialist Job at Allied Universal® (Glen Rose)

Treasury Management System Support Specialist

Following strict policies and procedures to maintain, verify, and administer the...

Location

India , Hyderabad

Salary:

Not provided

Alter Domus

Expiration Date

Until further notice

Requirements

Degree level education in a relevant area such as Finance, Accounting or Economics
1-3 years of professional experience, ideally including Kyriba or equivalent TMS, processing transactions, change requests, support tickets, data entry and cash reconciliation
Experience with treasury management systems, financial accounting or other transaction systems is a plus
Strong Microsoft Excel skills and experience
Strong communication skills (both written and verbal)
fluent in written and spoken English
Knowledge of French language (both written and spoken) would be considered as advantage
Team spirit with the ability to work independently
Intellectual curiosity and a problem-solving mindset
Ability to work under pressure and meet a range of deadlines

Job Responsibility

Following strict policies and procedures to maintain, verify, and administer the Alter Domus Kyriba platform
Meeting critical deadlines for all maintenance tickets raised
Acting as the first line of defense for platform issues, missing/incorrect bank feeds and system outages
Maintaining high levels of accuracy, even when under time pressure in the case of urgent issues or amendments
Ensuring the timely and accurate logging of incident tickets where required
Maintain procedures and workflows, suggesting new ideas and providing feedback from your day-to-day work

What we offer

Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Plus additional local benefits depending on your location

Fulltime

Customer Support Specialist 2

Provide Tier 1 (Service Desk) and Tier 2 (Escalation) technical support through ...

Location

United States , Annapolis Junction

Salary:

Not provided

Columbia Technology Partners

Expiration Date

Until further notice

Requirements

3-7 years of experience in an IT support or service desk environment
Ability to prioritize and execute tasks effectively in a fast-paced, high-pressure environment
Strong customer service and communication skills
ability to collaborate in a team-oriented environment and work with users for whom English may be a second language
Availability to work evenings, weekends, and holidays
willingness to work Tuesday-Saturday, 1500-2300 shift, with initial training Monday-Friday, 0700-1500 for the first 4-6 weeks
U.S. Citizenship is required
DOD 8570 Certification
This position requires an active Security Clearance with appropriate Polygraph.

Job Responsibility

Serve as first point of contact for Tier 1 support and assist with Tier 2 escalations for user and system issues
Deliver high-quality customer service to ensure users receive responsive and effective IT support
Record, categorize, prioritize, track, and resolve incidents and service requests in the ticketing system
Troubleshoot and resolve issues using documented Standard Operating Procedures (SOPs)
Support daily operations, monitoring, and problem resolution for client/server, storage, and network devices
Communicate ticket updates, system changes, service improvements, and outages to users and stakeholders
Participate in meetings related to Help Desk processes, procedures, and service improvements
Escalate issues as needed and provide status updates to agency management and global customers

What we offer

Medical: CTP offers 3 superior plans
Vision + Dental: Both free to you + paid in full by CTP
Retirement: 401k - 6% company contribution
PTO + Leave: customizable leave plans
Jury Duty, Bereavement + Military Leave provided
Career Growth: Up to $10,000 provided for approved career-related learning, training, education, and/or tuition
Life and AD&D Insurance/Short-Term & Long-Term Disability: at zero cost to you
Profit Sharing Bonus: End of year cash
Referral Bonus Program: bonuses range from $7,000-$20,000

Fulltime

Customer Support Specialist 2

The Customer Support Specialist is primarily responsible for providing first con...

Location

United States , Columbia

Salary:

124000.00 - 169000.00 USD / Year

RealmOne

Expiration Date

Until further notice

Requirements

3+ years of experience
Able to prioritize and execute tasks in a high-pressure environment
Strong customer service skills and the ability to work in a team-oriented, collaborative environment
Be sensitive to unique dialects as our customers may speak English as a second language
Availability to work weekends and holidays
Availability for on-call duties and emergency response situations maintaining consistent high performance and reliability
Consistently provide support through shift transitions providing effective communication during shift changes
Security+ certification
Position requires active Security Clearance with appropriate Polygraph

Job Responsibility

Provide first contact resolution for Tier 1 (Service Desk) and Tier 2 (Escalation) support via the telephone, email and chat
Provide a high-level of customer service and support
Responsible for recording, categorizing, prioritizing, and responding to basic user and system issues, as well as, resolving more complex user and system issues
Enter and track tickets for the requesting organization
Responsible for attending meetings that affect Help Desk Process and Procedures
Effectively communicate ticket follow-ups, system updates, improvements and outages to the customer
Solve problems using documented Standard Operating Procedures (SOP)
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage/network devices, etc.
Provides support for the escalation and communication of status to agency management and global customers

What we offer

Medical: Three (3) rich healthcare options through CareFirst with 100% or majority company-paid premiums
Tax-advantaged health savings account available with generous employer contribution
Dental + Vision: 100% employer-paid for employees and family, with a buy-up option available
401K – 10% TOTAL CONTRIBUTION – 5% safe harbor – 5% annual profit share (both immediately vested)
4 weeks starting PTO – 11 federal holidays + 2 floating holidays – Paid hours for company-required training
Access to FREE 24/7 learning via Udemy
Opportunities to participate in tech councils, industry initiatives, etc.
$7,500 annual Educational & Professional Development Assistance
Paid parental leave
Annual swag drops

Fulltime

Markets Rates Front Office Technology Support Specialist

Join Barclays as a Markets Rates Front Office Technology Support Specialist, sup...

Location

France , Paris

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Front Office Rates eTrading support expertise within an Investment Banking environment, with proven experience in electronic trading platforms and strong knowledge of Rates products, market data, pricing models, and execution workflows
Advanced technical troubleshooting and incident management experience, including log analysis, diagnosis of latency and stability issues, and management of outages under pressure, with end-to-end ownership of incidents, problems, changes, and releases
Clear communication in high-pressure environments, with strong stakeholder engagement across Traders, Sales, Quants, and senior stakeholders, and the ability to deliver confident, structured updates during real-time incidents
Fluency in English and French

Job Responsibility

Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders
Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance
Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing
Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes
Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management
Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur

What we offer

Competitive holiday allowance
Life assurance
Private medical care
Pension contribution

Fulltime

Technical Support Specialist

Within Uber, the Global Fix Experience (GFX) team operates at the convergence of...

Location

Poland , Krakow

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Critical thinking, attention to details and problem-solving
Organizational skills, proactive mindset with sense of ownership
Can-do attitude with a willingness to learn all along the way
Fluent in english with excellent written and verbal communication
Jira and Google Suite proficiency, good knowledge of IT systems
Good Stakeholder Management, Teamwork and Cooperation
Schedule flexibility to work early, late, or weekend shifts

Job Responsibility

Respond to bugs or outages quickly by analysing system issues and documenting Jira tickets
Triage systems issues, raise bugs and outages to Engineering or third party vendors as needed
Deep-dive to identify root causes, reproduce and validate issues using investigative tools
Log recurring bugs, analyze data to identify patterns, generate reports, provide insights and update documentation
Build domain expertise in Uber tools, apps, product, business verticals
Suggest initiatives to streamline processes and operations via continuous improvements

IT Support Specialist

The IT Support Specialist is the first level support role providing professional...

Location

United States , Carlsbad

Salary:

45144.00 - 56430.00 USD / Year ▼

24 Hour Fitness

Expiration Date

Until further notice

Requirements

Demonstrates ability and desire to learn technology, terminology, customer support processes and techniques
Strong detail orientation to properly follow procedures and accurately enter data
Ability to ask probing questions and solve problems
Competency in Microsoft Office Suite, including Word, Excel and Outlook
Ability to speak and write effectively
Demonstrate neat and organized work habits
Proficient typing and data entry skills
Must be a self-starter, motivated to excel, and willing to adapt
Must be self-motivated with extremely high levels of ethics and integrity
Ability to build rapport with Team Members rapidly and follow-up when further resolution is required

Job Responsibility

Provide technical assistance and support for incoming inquiries and issues related to computer systems, company processes, software, and hardware
Respond to inquiries over phone or via email messages for Team Members seeking help
Ask probing questions to determine the nature of problem and walk the Team Member through problem resolution
Answer incoming telephone calls and emails, place outgoing calls and emails, and then document all interactions via ticketing software
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Assist Team Members who are locked out of computer systems
Respond to inquiries, run diagnostic programs, isolate problems, determine and implement a solution
Escalate critical issues or outages properly and in accordance with Service Desk policies and procedures
Follow-up with Team Members to ensure the issue has been resolved
Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude

What we offer

Free Club Membership
Employee Assistance Program (EAP)
Basic Group Live and AD&D Insurance ($10,000)
401k Savings and Investment Plan
Medical/Dental/Vision Benefits (for avg. 30+ hrs/week)
Paid Time Off (for avg. 30+ hrs/week)
Sickness Benefits (for avg. 30+ hrs/week)
Complimentary membership for team members and eligible dependents

Fulltime

IT Systems & Network Support Specialist

We are seeking a skilled IT Systems & Network Support Specialist to join our tea...

Location

United States , San Diego

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Strong networking fundamentals: TCP/IP, DNS/DHCP, VLANs, routing, VPN, Wi‑Fi troubleshooting
Multi-site support experience and ISP coordination
Solid ticketing discipline (Zendesk preferred): clear notes, prioritization, escalation, SLA awareness
Server maintenance: Windows Server basics (patching, services, file/print, permissions, backups/restore awareness)
Storage fundamentals (file shares, NAS/SAN basics, access permissions, backup awareness)
Microsoft 365 administration: user lifecycle, Exchange/Teams basics, licensing, access management
Application and device deployment via Intune and Jamf (application packaging, policy deployment, device provisioning)
Ability to write clear change documentation (impact, steps, validation, rollback)
Comfortable leading small rollouts (network changes, device refreshes, app deployments, etc.)

Job Responsibility

Deliver reliable support and maintenance for core infrastructure: network, server, and storage systems, ensuring stability and end-user satisfaction
Troubleshoot and resolve issues related to TCP/IP, DNS, DHCP, VLANs, routing, VPNs, and Wi-Fi across multiple business sites
Manage ticketing efficiently using Zendesk or similar tools, including clear documentation, proper prioritization, escalation, and adherence to SLAs
Coordinate with Internet Service Providers (ISPs) for circuit installs, outages, and upgrades impacting multiple locations
Perform basic Windows Server maintenance (patching, managing services, file/print permissions, backup/restore procedures)
Support storage infrastructure (file share/NAS/SAN administration, access permissions, backup awareness)
Administer Microsoft 365 (user lifecycle, Exchange/Teams, licensing, access management)
Deploy and manage devices and applications via Intune and Jamf, including packaging, policy enforcement, and device provisioning
Develop clear technical change documentation for rollouts, including impact analysis, rollback, and validation steps
Lead and execute smaller-scale rollouts (network configuration changes, hardware refreshes, application deployments) with minimal supervision

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan
free online training

Technical Support Specialist I - 3rd Shift

The Technical Support Specialist serves as the first point of contact for store ...

Location

United States , Enon

Salary:

22.50 - 23.00 USD / Hour

7-Eleven, Inc

Expiration Date

Until further notice

Requirements

Associates/2 Yr Degree
2+ years of relevant experience
Strong knowledge of troubleshooting hardware, software, and network-related issues, including POS systems, payment terminals, and store IT infrastructure
Proficiency in using remote desktop tools (e.g., TeamViewer, BeyondTrust, Microsoft Remote Desktop) for troubleshooting and diagnostics
Experience with incident management and ticketing systems (e.g., ServiceNow, Zendesk, JIRA) for tracking and documenting technical issues
Ability to prioritize and handle multiple issues simultaneously in a fast-paced environment
Logical and methodical approach to diagnosing technical problems and escalating when necessary
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users
Strong customer service orientation with a patient, empathetic approach to assisting store leaders and franchisees
Ability to remain calm and professional under pressure, especially during major incidents or outages

Job Responsibility

Provide first-call resolution by diagnosing and resolving technical issues with store leaders and franchisees over the phone using remote troubleshooting tools and support software
Utilize remote desktop applications, system monitoring tools, and diagnostic software to analyze and resolve hardware, software, and network-related issues
Troubleshoot point-of-sale (POS) systems, payment terminals, networking equipment, and other store technologies, ensuring minimal disruption to business operations
Identify when equipment replacement is necessary and process orders using asset management and ticketing systems to ensure timely resolution
Accurately document all interactions, troubleshooting steps, resolutions, and hardware replacements within the incident management system (e.g., ServiceNow, Zendesk, or similar)
Escalate unresolved or complex incidents to the appropriate resolver group, ensuring all relevant technical details and troubleshooting steps are included for efficient resolution
Maintain a strong understanding of company-supported technologies, including multiple POS platforms, store IT infrastructure, and related hardware/software
Follow established protocols for prioritizing and handling incidents based on severity, impact, and business needs
Communicate effectively with store personnel, providing clear instructions, setting expectations, and ensuring excellent customer service
Continuously learn and adapt to new technologies, software updates, and system changes to improve troubleshooting efficiency and effectiveness

Fulltime

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Outage Support Specialist

Job Description

Job Responsibility

Requirements

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