Outage Support Specialist Job at Allied Universal® (Glen Rose)

Desktop/Field Support Specialist

Intratek Computer, Inc. is seeking a Desktop/Field Support Specialist to join ou...

Location

United States , Phoenix

Salary:

Not provided

Intratek Computer, Inc.

Expiration Date

Until further notice

Requirements

A minimum of three (3) years of professional level experience providing technical support for system infrastructure and/or software
15 credit hours in computer science or a related field
An equivalent combination of related experience and education may be considered
Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required in order to support 24×7 operations
The successful candidate must pass a Federal background check
Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel staff
This position requires the candidate be able to safely lift up to 50 pounds and walk up to Five (5) miles per day
Must possess and maintain a valid Arizona driver’s license with a clean record
Accurate color perception is required to safely work with electrical wiring

Job Responsibility

Provide after-hours support to airport operations, passengers and tenants. This would include coordination of after-hours help desk calls, ticket distribution and resolution
Provide after-hours support to Technology team for change management, projects and system outage resolution
Provide first level support by troubleshooting and repairing mission critical systems that require 100% uptime
Preventive and Corrective Maintenance
Install software updates, create, and deploy images on end user workstations
Work with vendors and contractors for issues requiring 2nd level support
Maintaining inventory control and conducting audits
Provide first level training when needed

What we offer

Medical benefits
Paid vacation
Paid holiday

Fulltime

Specialist Service Desk Engineer

The number one goal of everyone in our team is to make our clients exceptionally...

Location

United Kingdom , Hebburn

Salary:

34000.00 - 44000.00 GBP / Year

ITC Service Ltd

Expiration Date

Until further notice

Requirements

A love of (and ability to) Solve Problems & Challenges
Excellent communication skills, founded in being a good listener
Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices
A deep desire to deliver an amazing Client Experience
Advanced knowledge of IT Applications, Software & Hardware
The ability to speak both Geek and human
Experience using a Ticketing system / RMM Tool and PSA software (5 years minimum)
Experience providing support via remote tools (5 years minimum)
Experience handling Technical Service Tickets (5 years minimum)
Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business (5 year minimum)

Job Responsibility

Work on and resolve escalated Service Desk Tickets and Projects
Delight our Clients with a Friendly, Quick and Helpful Experience
Provide the Client with advanced remote troubleshooting
Remote Hardware Maintenance and Support
Use our Ticketing System to manage projects and resolve Service Desk Tickets & Service Requests
Managing and recording all work though our Ticketing System
Make sure that Client Documentation is well maintained
Split tickets that have several issues into their own individual ticket
Make sure that tickets aren’t “stale” throughout the process
Review RMM dashboard and apply remediation actions as indicated by our Processes

Fulltime

Tech Support Service Specialist

This position offers you the opportunity to join a fast-growing technology organ...

Location

Colombia , Bogotá

Salary:

Not provided

Parser Limited

Expiration Date

Until further notice

Requirements

+5 years of IT system administration experience
+5 years of Support and Infrastructure experience
Experience with or knowledge of programming languages and operating systems (MacOS, Linux and other Windows-based systems), enterprise backup and recovery procedures, and system performance monitoring
Expertise in implementing, configuring, and testing solutions
Knowledge in cloud computing
GSuite Administration
Azure Administration
Slack Administration
Linux/macOS/Windows 10 advanced administration knowledge
Networking intermediate knowledge

Job Responsibility

Hybrid, (2 days on-site) at Parser´s Office
Running regular checks on network, platform and data security
Identifying and acting on opportunities to improve and update software and systems
Identifying opportunities for team training and skills advancement
Developing and implementing IT policies and best practice guides for the organisation
Designing training programs and workshops for the internal staff
Conducting regular system audits
Running and sharing regular operation system reports with senior staff
Participating in major IT projects including system updates, upgrades, migrations, outages and implementations

What we offer

The chance to work in innovative projects with leading brands, that use the latest technologies that fuel transformation
The opportunity to be part of an amazing, multicultural community of tech experts
A competitive compensation package and medical insurance
The opportunity to grow and develop your career with the company
A flexible working environment

Fulltime

Product Support Specialist

As a Product Support Specialist within our EMEA team, you will play a key role i...

Location

Spain , Madrid

Salary:

Not provided

Blume Global

Expiration Date

Until further notice

Requirements

Portuguese & English mandatory
Level 2/3 Product Support experience
Strong troubleshooting skills
SQL, JSON, Python desirable
Experience in incident investigation and triage
Logistics or customs experience preferred
Excellent communication and documentation abilities
Strong collaboration mindset
Commitment to continuous learning

Job Responsibility

Triage, investigate, and resolve Level 2/3 incidents across various modules
Document investigation steps, findings, and resolutions accurately
Manage critical outages, escalations, and major incidents
Provide timely communication to stakeholders
Answer and manage global inbound support calls
Build and maintain strong customer relationships
Handle customer escalations professionally
Create support content, including knowledge base articles and how‑to guides
Collaborate cross‑functionally with Product and Development teams
Participate actively in team stand‑ups and continuous improvement

New

Technical Support Specialist II

The Tier 2 Technical Support Specialist provides advanced technical support for ...

Location

United States , Enon

Salary:

24.00 - 25.00 USD / Hour

7-Eleven, Inc

Expiration Date

Until further notice

Requirements

Associates/2 Yr Degree
2+ years of relevant work experience
Ability to perform repeated bending, standing and reaching
Advanced troubleshooting skills for hardware, software, and networking issues, particularly for POS systems, payment terminals, and store IT infrastructure
Strong experience with remote desktop tools (e.g., TeamViewer, BeyondTrust, Microsoft Remote Desktop) and system monitoring platforms
Proficiency in ticketing and IT service management systems (e.g., ServiceNow, Zendesk, JIRA) for tracking escalations and resolutions
Knowledge of networking concepts, including VLANs, firewalls, DHCP, DNS, and VPN configurations
Experience with system logs, error reports, and command-line diagnostics to analyze and troubleshoot issues
Familiarity with Active Directory, group policies, and user authentication processes
Understanding of IT security best practices, data protection policies, and compliance standards

Job Responsibility

Serve as the escalation point for Tier 1 support, handling more complex technical issues related to POS systems, payment terminals, store networks, and IT infrastructure
Perform advanced troubleshooting using remote desktop tools, system logs, network diagnostics, and monitoring platforms
Investigate and resolve recurring issues by analyzing trends in incidents and identifying root causes
Configure, deploy, and troubleshoot software updates, system patches, and hardware replacements
Collaborate with Tier 3 and specialized resolver groups to escalate high-priority or system-wide issues while ensuring a seamless transition of information
Utilize ticketing systems to document troubleshooting steps, resolutions, and escalation details for knowledge-sharing and process improvement
Assist in maintaining and updating knowledge base articles and training materials for Tier 1 specialists
Participate in testing and validation of new store technology rollouts, system updates, and hardware deployments
Work on network-related issues, including connectivity troubleshooting, firewall configurations, and VPN setup for remote locations
Provide mentorship and training to Tier 1 specialists to improve first-call resolution rates and overall support efficiency

Fulltime

New

IT Support Specialist

The IT Support Specialist is the first level support role providing professional...

Location

United States , Carlsbad

Salary:

45144.00 - 56430.00 USD / Year ▼

24 Hour Fitness

Expiration Date

Until further notice

Requirements

Demonstrates ability and desire to learn technology, terminology, customer support processes and techniques
Strong detail orientation to properly follow procedures and accurately enter data
Ability to ask probing questions and solve problems
Competency in Microsoft Office Suite, including Word, Excel and Outlook
Ability to speak and write effectively
Demonstrate neat and organized work habits
Proficient typing and data entry skills
Must be a self-starter, motivated to excel, and willing to adapt
Must be self-motivated with extremely high levels of ethics and integrity
Ability to build rapport with Team Members rapidly and follow-up when further resolution is required

Job Responsibility

Provide technical assistance and support for incoming inquiries and issues related to computer systems, company processes, software, and hardware
Respond to inquiries over phone or via email messages for Team Members seeking help
Ask probing questions to determine the nature of problem and walk the Team Member through problem resolution
Answer incoming telephone calls and emails, place outgoing calls and emails, and then document all interactions via ticketing software
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Assist Team Members who are locked out of computer systems
Respond to inquiries, run diagnostic programs, isolate problems, determine and implement a solution
Escalate critical issues or outages properly and in accordance with Service Desk policies and procedures
Follow-up with Team Members to ensure the issue has been resolved
Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude

What we offer

Free Club Membership
Employee Assistance Program (EAP)
Basic Group Live and AD&D Insurance ($10,000)
401k Savings and Investment Plan
Medical/Dental/Vision Benefits (for avg. 30+ hrs/week)
Paid Time Off (for avg. 30+ hrs/week)
Sickness Benefits (for avg. 30+ hrs/week)
Complimentary membership for team members and eligible dependents

Fulltime

Customs Product Support Specialist

As a Customs Product Support Specialist within our EMEA team, you will play a ke...

Location

Spain , Madrid

Salary:

Not provided

Blume Global

Expiration Date

Until further notice

Requirements

Portuguese & English mandatory
Customs knowledge (Import/Export) Essential
Level 2/3 Product Support experience
Strong troubleshooting skills
SQL, JSON, Python desirable
Experience in incident investigation and triage
Excellent communication and documentation abilities
Strong collaboration mindset
Commitment to continuous learning

Job Responsibility

Triage, investigate, and resolve Level 2/3 incidents across various modules
Document investigation steps, findings, and resolutions accurately
Manage critical outages, escalations, and major incidents
Provide timely communication to stakeholders
Answer and manage global inbound support calls
Build and maintain strong customer relationships
Handle customer escalations professionally
Create support content, including knowledge base articles and how‑to guides
Collaborate cross‑functionally with Product and Development teams
Participate actively in team stand‑ups and continuous improvement

Customer Support Specialist 2

Primary responsibility is to provide first contact resolution for Tier 1 (Servic...

Location

United States , Annapolis Junction

Salary:

Not provided

Columbia Technology Partners

Expiration Date

Until further notice

Requirements

3-7 years of experience
Able to prioritize and execute tasks in a high-pressure environment
Strong customer service skills and the ability to work in a team-oriented, collaborative environment
Be sensitive to unique dialects as our customers may speak English as a second language
Availability to work weekends and holidays
Willing to work evening shift from 1500-2300 Tuesday - Saturday
Training M-F, 0700-1500 for the first 4-6 weeks
U.S. Citizenship is required for all applicants
All applicants and employees are subject to random drug testing in accordance with Executive Order 12564
Employment is contingent upon successful completion of a security background investigation and polygraph

Job Responsibility

Provide first contact resolution for Tier 1 (Service Desk) and Tier 2 (Escalation) support via the telephone, email and chat
Provide a high-level of customer service and support
Responsible for recording, categorizing, prioritizing, and responding to basic user and system issues, as well as, resolving more complex user and system issues
Enter and track tickets for the requesting organization
Responsible for attending meetings that affect Help Desk Process and Procedures
Effectively communicate ticket follow-ups, system updates, improvements and outages to the customer
Solve problems using documented Standard Operating Procedures (SOP)
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage/network devices, etc
Provides support for the escalation and communication of status to agency management and global customers

What we offer

Medical: CTP offers 3 superior plans, bringing our employees both in-network and out-of-network options
Vision + Dental: Both free to you + paid in full by CTP
Retirement: 401k - 6% company contribution
PTO + Leave: Offering customizable leave plans
Jury Duty, Bereavement + Military Leave provided
Career Growth: Up to $10,000 provided for approved career-related learning, training, education, and/or tuition
Life and AD&D Insurance/Short-Term & Long-Term Disability: More peace of mind, at zero cost to you
Profit Sharing Bonus: End of year cash gets added to your bottom-line
Referral Bonus Program: Our bonuses range from $7,000-$20,000, if your referral joins the team

Fulltime

Outage Support Specialist

Allied Universal®

Location:
United States , Glen Rose

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 20, 2026

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Outage Support Specialist

Allied Universal®

Location:United States , Glen Rose

Category:-

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:February 20, 2026

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Location:
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Contract Type:
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Job Posted:
February 20, 2026