Out of School Service Manager

• Oversee daily activities, ensuring a varied, high-quality programme tailored to individual needs and interests
• Safeguard children and young people by supporting staff and following safeguarding policies and procedures
• Maintain accurate records and share relevant information with the 555 team and professionals involved
• Liaise with the Service Manager regarding attendance, session changes, behaviour, and other updates
• Ensure behaviour plans are in place and reviewed regularly with the Behaviour Support Team
• Provide appropriate physical and emotional support to promote children and young people’s wellbeing
• Act as a positive role model, providing consistent support and guidance to staff
• Escalate complex staff issues, including sickness and conduct, to the Service Manager and HR
• Identify training needs and coordinate inductions and ongoing training with relevant leads
• Manage staff rotas and hours to ensure safe, trained staffing levels within budget, reporting changes as required
• Liaise with Service Manager and Recruitment on staffing needs
• Maintain clear communication through briefings, debriefs, meetings, and supervision
• Be responsible for the day to day maintenance and security of the building. Reporting any concerns to the Caretaker
• Be responsible for supporting the staff teams to comply with the Health and Safety at Work Act (2018)
• Conduct and oversee the use of checklists related to day-to-day inspections and maintenance for toys, equipment and building
• To be a key holder and be an emergency contact for the alarm system
• To support staff teams to maintain a clean, tidy, secure site and environment – treating all buildings, structures, toys and equipment used by children and young people with respect and care
• Support the Service Manager and Administration Team to maintain accurate records, including attendance, finances, and correspondence
• Assist with local authority monitoring and represent Challengers at external meetings as required
• Order and source appropriate equipment within agreed budgets
• Deliver the service in line with Challengers’ policies, procedures, and systems, contributing to their ongoing development

• At least 2 years’ experience in childcare, youth work or a similar setting
• Proven experience leading and managing staff
• Confident supporting children with behaviour that challenges
• Organised, resilient and hands-on
• Paediatric First Aid and CPI training are desirable (or a willingness to undertake training)

Paediatric First Aid and CPI training are desirable

• Free Training – We regularly invite all our staff to free training courses including Disability and Inclusion Awareness, Medication Administration, Safeguarding, First Aid, Makaton and more
• Free DBS – As we require all staff to have a DBS before they start with us, we have decided to offer this free of charge
• Pension & Health Care Cash Plan – All our staff have access to a NEST pension and Simply Health care plan