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Working within a small team and reporting into the Out of Hours Senior the Out of Hours team are responsible for vetting and assigned our client emergency appointments outside of working hours. The role will also encompass many administrative processes and involves speaking directly with customers and engineers to ensure that the emergencies are genuine and if so, are attended within SLA. This is a varied role, providing many opportunities to further develop your skills.
Job Responsibility
To ensure all emergency jobs are assigned to the relevant engineers within designated regional/client areas
To ensure the engineers are aware of any emergencies that have been assigned to them
To ensure the customer and client is called with an ETA of engineer arrival
To ensure all outstanding appointments are call and either rescheduled or cancelled
To ensure all calls are answered within a timely manner
To ensure processes are followed at all times to ensure the efficiency of the operation
To adapt to and complete any additional ad-hoc requests as instructed by your line manager
Requirements
Good geographical knowledge
Excellent communication skills
A good telephone manner
The ability to record information with a high degree of accuracy
Be self-disciplined and self-motivating
Office experience
Good standard of Education – GCSE level
What we offer
Contributory Pension scheme
Life assurance
29 days annual leave inclusive of bank holidays
Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave
Sureserve Benefits Hub, accessing over 1000’s retail discounts
Virtual GP service, 24/7, 365 days, available for employees and your immediate family
Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family