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Out of Hours Dispatcher

United Kingdom, Newmarket 17214.00 GBP / Year · Job Posted April 05, 2026
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Job Description

Working within a small team and reporting into the Out of Hours Senior the Out of Hours team are responsible for vetting and assigned our client emergency appointments outside of working hours. The role will also encompass many administrative processes and involves speaking directly with customers and engineers to ensure that the emergencies are genuine and if so, are attended within SLA. This is a varied role, providing many opportunities to further develop your skills.

Job Responsibility

  • To ensure all emergency jobs are assigned to the relevant engineers within designated regional/client areas
  • To ensure the engineers are aware of any emergencies that have been assigned to them
  • To ensure the customer and client is called with an ETA of engineer arrival
  • To ensure all outstanding appointments are call and either rescheduled or cancelled
  • To ensure all calls are answered within a timely manner
  • To ensure processes are followed at all times to ensure the efficiency of the operation
  • To adapt to and complete any additional ad-hoc requests as instructed by your line manager

Requirements

  • Good geographical knowledge
  • Excellent communication skills
  • A good telephone manner
  • The ability to record information with a high degree of accuracy
  • Be self-disciplined and self-motivating
  • Office experience
  • Good standard of Education – GCSE level

What we offer

  • Contributory Pension scheme
  • Life assurance
  • 29 days annual leave inclusive of bank holidays
  • Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave
  • Sureserve Benefits Hub, accessing over 1000’s retail discounts
  • Virtual GP service, 24/7, 365 days, available for employees and your immediate family
  • Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
  • Bike2Work scheme

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