Out Of Hours Contact Centre Supervisor Job at 360 Resourcing Solutions (Macclesfield)

New

Out of Hours Contact Centre Supervisor

Out of hours (OOH) Contact Centre Supervisor. Metro Rod LTD. Full time, permanen...

Location

United Kingdom , Macclesfield

Salary:

21887.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous supervisory or team leadership experience within a contact centre environment
Strong coaching and people management skills
Experience managing performance against KPIs
Excellent communication and interpersonal skills
Ability to make decisions under pressure
Customer-focused mindset

Job Responsibility

Take full ownership of Out of Hours service delivery
Lead, motivate and develop the Weekend, Evening and Night teams
Monitor live service levels and take proactive action to maintain performance targets
Manage resource allocation and workload distribution across Out of Hours operations
Act as the primary escalation point for operational issues occurring Out of Hours
Ensure emergency and reactive customer requirements are managed effectively
Conduct coaching sessions, performance reviews and quality monitoring
Manage escalated customer contacts and complaints where required
Drive continuous improvement initiatives across service, quality and productivity
Participate in the management on-call rota and support major incidents and escalations

What we offer

25 days annual leave – plus bank holidays
Royal London, Company Pension
Group Life Assurance
Additional Paid Leave / Special Leave
Cycle to Work Scheme
Free Eye Tests / Subsidy for Glasses
Free Standard Parking
Employee Assistance Programme
Occupational Health Support
Employee Discounts Platform - Mintago

Fulltime

Out Of Hours Contact Centre Supervisor

Out of hours (OOH) Contact Centre Supervisor - Metro Rod LTD - Full time, perman...

Location

United Kingdom , Macclesfield

Salary:

21887.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous supervisory or team leadership experience within a contact centre environment
Strong coaching and people management skills
Experience managing performance against KPIs
Excellent communication and interpersonal skills
Ability to make decisions under pressure
Customer-focused mindset

Job Responsibility

Take full ownership of Out of Hours service delivery
Lead, motivate and develop the Weekend, Evening and Night teams
Monitor live service levels and take proactive action to maintain performance targets
Manage resource allocation and workload distribution across Out of Hours operations
Act as the primary escalation point for operational issues occurring Out of Hours
Ensure emergency and reactive customer requirements are managed effectively
Conduct coaching sessions, performance reviews and quality monitoring
Manage escalated customer contacts and complaints where required
Drive continuous improvement initiatives across service, quality and productivity
Participate in the management on-call rota and support major incidents and escalations

What we offer

25 days annual leave – plus bank holidays
Royal London, Company Pension
Group Life Assurance
Additional Paid Leave / Special Leave
Cycle to Work Scheme
Free Eye Tests / Subsidy for Glasses
Free Standard Parking
Employee Assistance Programme
Occupational Health Support
Employee Discounts Platform - Mintago

Out of hours Contact Centre Supervisor

Location

United Kingdom , Macclesfield

Salary:

21887.00 GBP / Year

Metro Rod

Expiration Date

July 07, 2026

Requirements

Previous supervisory or team leadership experience within a contact centre environment
Strong coaching and people management skills
Experience managing performance against KPIs
Excellent communication and interpersonal skills
Ability to make decisions under pressure
Customer-focused mindset

Job Responsibility

Take full ownership of Out of Hours service delivery
Lead, motivate and develop the Weekend, Evening and Night teams
Monitor live service levels and take proactive action to maintain performance targets
Manage resource allocation and workload distribution across Out of Hours operations
Act as the primary escalation point for operational issues occurring Out of Hours
Ensure emergency and reactive customer requirements are managed effectively
Conduct coaching sessions, performance reviews and quality monitoring
Manage escalated customer contacts and complaints where required
Drive continuous improvement initiatives across service, quality and productivity
Participate in the management on-call rota and support major incidents and escalations

What we offer

25 days annual leave – plus bank holidays
Royal London, Company Pension
Group Life Assurance
Additional Paid Leave / Special Leave
Cycle to Work Scheme
Free Eye Tests / Subsidy for Glasses
Free Standard Parking
Employee Assistance Programme
Occupational Health Support
Employee Discounts Platform - Mintago

Parttime

!

Out of Hours Contact Centre Supervisor

Location

United Kingdom , Macclesfield

Salary:

21887.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous supervisory or team leadership experience within a contact centre environment
Strong coaching and people management skills
Experience managing performance against KPIs
Excellent communication and interpersonal skills
Ability to make decisions under pressure
Customer-focused mindset

Job Responsibility

Take full ownership of Out of Hours service delivery
Lead, motivate and develop the Weekend, Evening and Night teams
Monitor live service levels and take proactive action to maintain performance targets
Manage resource allocation and workload distribution across Out of Hours operations
Act as the primary escalation point for operational issues occurring Out of Hours
Ensure emergency and reactive customer requirements are managed effectively
Conduct coaching sessions, performance reviews and quality monitoring
Manage escalated customer contacts and complaints where required
Drive continuous improvement initiatives across service, quality and productivity
Participate in the management on-call rota and support major incidents and escalations

What we offer

25 days annual leave – plus bank holidays
Royal London, Company Pension
Group Life Assurance
Additional Paid Leave / Special Leave
Cycle to Work Scheme
Free Eye Tests / Subsidy for Glasses
Free Standard Parking
Employee Assistance Programme
Occupational Health Support
Employee Discounts Platform - Mintago

Parttime

Dispatch Supervisor

Location

United Kingdom , Uxbridge

Salary:

Not provided

Encore Global

Expiration Date

Until further notice

Requirements

High School Diploma / GCSE’s or equivalent
2+ years supervisory experience
3 years of transportation or logistics experience (fleet management preferred)
Basic Audio Visual Experience
Basic Computer Skills
Exceptional customer service skills
Ability to lead the organisation in a safe, efficient and caring manner
General knowledge of vehicle inspection and maintenance
Ability to give, receive and follow written and/or oral instructions
High level of composure and good stress management skills

Job Responsibility

Deliver World Class Service by providing superior customer service and strive to exceed the needs and expectations of internal and external customers
Maintain a positive relationship with all drivers and customers through effective communication and interaction
Value People by ensuring drivers have the necessary equipment to complete all scheduled deliveries and pick-ups daily
To liaise with departments to ensure equipment is booked in and collected from the GI area
Communicate with customers on deliveries due to delays, weather, and equipment issues
Coordinate dispatch and delivery activities between drivers and customers
See the Bigger Picture and as needed, assist warehouse team with pulling, receiving, and transportation of equipment
Liaising with project managers and support about trucks/vans
Talking to trucking companies
To supervise the team and coordinate the loading and unloading of all vehicles

What we offer

Private Healthcare after 12 months of continuous service
Employee supported volunteering
Enhanced family leave provisions
Perkbox and Employee assistance Programme
Company sick pay
Employee recognition scheme
Generous employee referral scheme
Clearly defined Career path (and all the important support along the way)
Access to state-of-the-art technology
Global presence and opportunities worldwide

Fulltime

Client Consultant

To take part in the success of the boutique and to be accountable for providing ...

Location

Hong Kong , Hong Kong

Salary:

Not provided

Audemars Piguet

Expiration Date

Until further notice

Requirements

Minimum of 3 - 5 years working experience in retail / hospitality
Excellent in customer service skill
Self-motivated with positive attitude and professional selling techniques
Outgoing team player with strong interpersonal and communication skills
Good command of Cantonese, English and Mandarin

Job Responsibility

Ensure the best customer experience in the boutique for new sales, Customer service (repairs), and all visitors through efficient customer service assistance
Provide reliable, accurate, and first class customer service during pre and post sales, pre a, during and post repair
Have friendly and generous interaction with customers to understand their needs and make them feel wanted and appreciated
Be an AP Ambassador professionally welcoming customers
Welcome and successfully build the appropriate rapport with prospects and clients in contact with the boutique
Develop and maintain customer acumen (lifestyle, situation, culture etc.)
Be able to recognize a client
Install a seamless communication with customers and maintain it through regular correspondence
Demonstrate personal involvement in recruiting new clients and identifying prospects
Provide information to customers by phone or electronic mails in agreement with the Boutique Manager’s /Supervisor’s guidance and follow public relations policy recommended by Marketing and CRM team

Fulltime

Dispatch Supervisor

The Dispatcher Supervisor is responsible for ensuring the smooth running of the ...

Location

United Kingdom , Uxbridge

Salary:

Not provided

Encore Global

Expiration Date

Until further notice

Requirements

High School Diploma / GCSE’s or equivalent
2+ years supervisory experience
3 years of transportation or logistics experience (fleet management preferred)
Basic Audio Visual Experience
Basic Computer Skills
Exceptional customer service skills
Ability to lead the organisation in a safe, efficient and caring manner
General knowledge of vehicle inspection and maintenance
Ability to give, receive and follow written and/or oral instructions
High level of composure and good stress management skills

Job Responsibility

Deliver World Class Service by providing superior customer service and strive to exceed the needs and expectations of internal and external customers
Maintain a positive relationship with all drivers and customers through effective communication and interaction
Value People by ensuring drivers have the necessary equipment to complete all scheduled deliveries and pick-ups daily
To liaise with departments to ensure equipment is booked in and collected from the GI area
Communicate with customers on deliveries due to delays, weather, and equipment issues
Coordinate dispatch and delivery activities between drivers and customers
See the Bigger Picture and as needed, assist warehouse team with pulling, receiving, and transportation of equipment
Liaising with project managers and support about trucks/vans
Talking to trucking companies
To supervise the team and coordinate the loading and unloading of all vehicles

What we offer

Private Healthcare after 12 months of continuous service
Employee supported volunteering
Enhanced family leave provisions
Perkbox and Employee assistance Programme
Company sick pay
Employee recognition scheme
Generous employee referral scheme
Clearly defined Career path (and all the important support along the way)
Access to state-of-the-art technology
Global presence and opportunities worldwide

Fulltime

New

Plads Client Implementation Manager

Location

United States

Salary:

100000.00 - 130000.00 USD / Year

Aflac

Expiration Date

July 10, 2026

Requirements

Knowledge of absence management industry and disability and life products (FMLA, ADAAA, STD/LTD)
Strong understanding of client relationship management principles and best practices
Excellent communication, negotiation, and problem-solving skills
Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment
Ability to thrive in a fast-paced environment and adapt to changing priorities
Bachelor's Degree Business Administration, Management or a related field
4 or more years experience in client implementation, project management or a similar role
Or an equivalent combination of education and experience

Job Responsibility

Acts as the primary point of contact for clients during the implementation process, maintaining regular communication and providing timely updates on progress
Collaborate closely with internal teams, including data integration, claims management, sales, product development and IT to coordinate all aspects of client onboarding and integration
Conducts thorough needs assessments and develop customized implementation plans tailored to each client’s specific requirements and objectives
Manage project timelines, resources, and deliverables to ensure on-time and on-budget completion of implementations
Utilizes project management tools in the most efficient manner, continuously updating those tools weekly and keeping customers and internal teams informed of progress and project status
Proactively identifies and addresses any issues or challenges that may arise during the process, working to resolve them quickly and effectively
Monitors client satisfaction and gathers feedback to continually improve our implementation processes and enhance the client experience
Serves as the subject matter expert on our products/services staying up to date on industry trends and best practices
Performs other related duties as required

What we offer

Medical, dental, and vision coverage
Prescription drug coverage
Health care flexible spending
Dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
Annual bonuses
Opportunity to purchase company stock
11 paid holidays
Up to 20 days PTO

Fulltime

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Out Of Hours Contact Centre Supervisor

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