Out of hours Contact Centre Supervisor Job at Metro Rod (Macclesfield)

Out Of Hours Contact Centre Supervisor

Out of hours (OOH) Contact Centre Supervisor - Metro Rod LTD - Full time, perman...

Location

United Kingdom , Macclesfield

Salary:

21887.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous supervisory or team leadership experience within a contact centre environment
Strong coaching and people management skills
Experience managing performance against KPIs
Excellent communication and interpersonal skills
Ability to make decisions under pressure
Customer-focused mindset

Job Responsibility

Take full ownership of Out of Hours service delivery
Lead, motivate and develop the Weekend, Evening and Night teams
Monitor live service levels and take proactive action to maintain performance targets
Manage resource allocation and workload distribution across Out of Hours operations
Act as the primary escalation point for operational issues occurring Out of Hours
Ensure emergency and reactive customer requirements are managed effectively
Conduct coaching sessions, performance reviews and quality monitoring
Manage escalated customer contacts and complaints where required
Drive continuous improvement initiatives across service, quality and productivity
Participate in the management on-call rota and support major incidents and escalations

What we offer

25 days annual leave – plus bank holidays
Royal London, Company Pension
Group Life Assurance
Additional Paid Leave / Special Leave
Cycle to Work Scheme
Free Eye Tests / Subsidy for Glasses
Free Standard Parking
Employee Assistance Programme
Occupational Health Support
Employee Discounts Platform - Mintago

Out of Hours Contact Centre Supervisor

Location

United Kingdom , Macclesfield

Salary:

21887.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous supervisory or team leadership experience within a contact centre environment
Strong coaching and people management skills
Experience managing performance against KPIs
Excellent communication and interpersonal skills
Ability to make decisions under pressure
Customer-focused mindset

Job Responsibility

Take full ownership of Out of Hours service delivery
Lead, motivate and develop the Weekend, Evening and Night teams
Monitor live service levels and take proactive action to maintain performance targets
Manage resource allocation and workload distribution across Out of Hours operations
Act as the primary escalation point for operational issues occurring Out of Hours
Ensure emergency and reactive customer requirements are managed effectively
Conduct coaching sessions, performance reviews and quality monitoring
Manage escalated customer contacts and complaints where required
Drive continuous improvement initiatives across service, quality and productivity
Participate in the management on-call rota and support major incidents and escalations

What we offer

25 days annual leave – plus bank holidays
Royal London, Company Pension
Group Life Assurance
Additional Paid Leave / Special Leave
Cycle to Work Scheme
Free Eye Tests / Subsidy for Glasses
Free Standard Parking
Employee Assistance Programme
Occupational Health Support
Employee Discounts Platform - Mintago

Parttime

Dispatch Supervisor

Location

United Kingdom , Uxbridge

Salary:

Not provided

Encore Global

Expiration Date

Until further notice

Requirements

High School Diploma / GCSE’s or equivalent
2+ years supervisory experience
3 years of transportation or logistics experience (fleet management preferred)
Basic Audio Visual Experience
Basic Computer Skills
Exceptional customer service skills
Ability to lead the organisation in a safe, efficient and caring manner
General knowledge of vehicle inspection and maintenance
Ability to give, receive and follow written and/or oral instructions
High level of composure and good stress management skills

Job Responsibility

Deliver World Class Service by providing superior customer service and strive to exceed the needs and expectations of internal and external customers
Maintain a positive relationship with all drivers and customers through effective communication and interaction
Value People by ensuring drivers have the necessary equipment to complete all scheduled deliveries and pick-ups daily
To liaise with departments to ensure equipment is booked in and collected from the GI area
Communicate with customers on deliveries due to delays, weather, and equipment issues
Coordinate dispatch and delivery activities between drivers and customers
See the Bigger Picture and as needed, assist warehouse team with pulling, receiving, and transportation of equipment
Liaising with project managers and support about trucks/vans
Talking to trucking companies
To supervise the team and coordinate the loading and unloading of all vehicles

What we offer

Private Healthcare after 12 months of continuous service
Employee supported volunteering
Enhanced family leave provisions
Perkbox and Employee assistance Programme
Company sick pay
Employee recognition scheme
Generous employee referral scheme
Clearly defined Career path (and all the important support along the way)
Access to state-of-the-art technology
Global presence and opportunities worldwide

Fulltime

Client Consultant

To take part in the success of the boutique and to be accountable for providing ...

Location

Hong Kong , Hong Kong

Salary:

Not provided

Audemars Piguet

Expiration Date

Until further notice

Requirements

Minimum of 3 - 5 years working experience in retail / hospitality
Excellent in customer service skill
Self-motivated with positive attitude and professional selling techniques
Outgoing team player with strong interpersonal and communication skills
Good command of Cantonese, English and Mandarin

Job Responsibility

Ensure the best customer experience in the boutique for new sales, Customer service (repairs), and all visitors through efficient customer service assistance
Provide reliable, accurate, and first class customer service during pre and post sales, pre a, during and post repair
Have friendly and generous interaction with customers to understand their needs and make them feel wanted and appreciated
Be an AP Ambassador professionally welcoming customers
Welcome and successfully build the appropriate rapport with prospects and clients in contact with the boutique
Develop and maintain customer acumen (lifestyle, situation, culture etc.)
Be able to recognize a client
Install a seamless communication with customers and maintain it through regular correspondence
Demonstrate personal involvement in recruiting new clients and identifying prospects
Provide information to customers by phone or electronic mails in agreement with the Boutique Manager’s /Supervisor’s guidance and follow public relations policy recommended by Marketing and CRM team

Fulltime

Dispatch Supervisor

The Dispatcher Supervisor is responsible for ensuring the smooth running of the ...

Location

United Kingdom , Uxbridge

Salary:

Not provided

Encore Global

Expiration Date

Until further notice

Requirements

High School Diploma / GCSE’s or equivalent
2+ years supervisory experience
3 years of transportation or logistics experience (fleet management preferred)
Basic Audio Visual Experience
Basic Computer Skills
Exceptional customer service skills
Ability to lead the organisation in a safe, efficient and caring manner
General knowledge of vehicle inspection and maintenance
Ability to give, receive and follow written and/or oral instructions
High level of composure and good stress management skills

Job Responsibility

Deliver World Class Service by providing superior customer service and strive to exceed the needs and expectations of internal and external customers
Maintain a positive relationship with all drivers and customers through effective communication and interaction
Value People by ensuring drivers have the necessary equipment to complete all scheduled deliveries and pick-ups daily
To liaise with departments to ensure equipment is booked in and collected from the GI area
Communicate with customers on deliveries due to delays, weather, and equipment issues
Coordinate dispatch and delivery activities between drivers and customers
See the Bigger Picture and as needed, assist warehouse team with pulling, receiving, and transportation of equipment
Liaising with project managers and support about trucks/vans
Talking to trucking companies
To supervise the team and coordinate the loading and unloading of all vehicles

What we offer

Private Healthcare after 12 months of continuous service
Employee supported volunteering
Enhanced family leave provisions
Perkbox and Employee assistance Programme
Company sick pay
Employee recognition scheme
Generous employee referral scheme
Clearly defined Career path (and all the important support along the way)
Access to state-of-the-art technology
Global presence and opportunities worldwide

Fulltime

Network Control Centre Operator

The Network Control Centre operator will be responsible for Motorway incident ma...

Location

United Kingdom , Handy Cross

Salary:

Not provided

Egis in the UK

Expiration Date

Until further notice

Requirements

Previous experience of roadspace booking & the National Highways Network Event Management system (NEMS)
Strong attention to detail and accuracy
Ability to remain calm under pressure
Proven experience in a fast-paced operational environment
Proficient in MS Office Suite, including Excel, Word, and SharePoint
Excellent verbal and written communication skills
Self-motivated with a proactive approach to problem-solving
Capable of working independently and collaboratively
Strong organisational skills and ability to manage time effectively
Skilled in prioritising tasks effectively, ensuring urgent and high-impact work is addressed promptly

Job Responsibility

Accurately log jobs for motorway incident management such as, but not limited to: collisions, debris, defects and vandalism
Collect and record data to support Red and Green claims
Book relevant road space for all parties as requested onto the National Highways booking system (NEMS)
Assist the NCC Lead and planning department on compliance to National Highways 7-day closure notification
Compile and submit daily, weekly, and monthly reports and KPIs
Record data on various databases and spreadsheets to meet the National Highways Audit requirements
Liaise with ISU Operatives, Supervisors, Managers, Senior Management and escalate issues where necessary
Assist with logging, closing and compiling information & data for Customer Contact Centre enquiries and claims
Respond to CCC logs, distribute to UKH or redirect to National Highways DBFO representatives if requested by NCC Lead
Assist with the reporting of near misses, undesired circumstances and injuries in line with Health and Safety regulations and processes

Fulltime

New

Payroll Clerk

We are looking for a detail-oriented Payroll Clerk to support accurate and timel...

Location

United States , Garden City

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience handling payroll processing in a detail-oriented business environment
Proven ability to manage full cycle payroll with a high degree of accuracy
Working knowledge of payroll garnishments, deductions, and related compliance requirements
Strong numerical accuracy and attention to detail when reviewing payroll data
Ability to maintain confidentiality while working with sensitive employee and compensation information
Effective organizational and time management skills to meet recurring payroll deadlines

Job Responsibility

Process payroll from initial data review through final distribution for a workforce of approximately 101 to 500 employees
Verify pay-related information such as hours worked, deductions, adjustments, and benefit withholdings to ensure accurate payroll outcomes
Administer payroll garnishments and other required deductions in accordance with applicable regulations and court-ordered instructions
Maintain payroll records, update employee compensation changes, and resolve discrepancies in a timely manner
Coordinate with internal teams to gather and confirm payroll inputs, including new employee details, terminations, and pay changes
Review payroll reports before submission to identify errors, investigate variances, and complete necessary corrections
Support payroll compliance by following company policies and applicable wage, tax, and recordkeeping requirements

What we offer

medical
vision
dental
life and disability insurance
enrollment in company 401(k) plan

New

Semh Teaching Assistant

We are seeking dedicated and compassionate SEMH (Social, Emotional and Mental He...

Location

United Kingdom , Crawley

Salary:

90.00 - 110.00 GBP / Day

Pink Tile Education Ltd

Expiration Date

Until further notice

Requirements

Experience working with children or young people with SEMH, SEND, or behavioural needs
A calm, patient, and empathetic approach
Strong communication and interpersonal skills
The ability to build positive relationships and establish appropriate boundaries
Resilience and confidence in managing challenging behaviour
A genuine passion for supporting vulnerable young people

Job Responsibility

Provide one-to-one and small group support to pupils with SEMH needs
Assist in implementing individual learning and behaviour support plans
Build positive and trusting relationships with students
Support students in developing emotional regulation, resilience, and social skills
Promote positive behaviour and de-escalate challenging situations effectively
Work collaboratively with teachers, SENCOs, and external professionals
Monitor and record student progress and wellbeing

What we offer

Competitive rates of pay
Ongoing training and professional development opportunities
Supportive and inclusive working environments
The opportunity to make a lasting impact on young people's lives
Flexible working opportunities available
Long-term stable roles available
Full training and ongoing support
Weekly pay
Competitive daily rates (£90–£110)
Rewarding, life-changing work

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Out of hours Contact Centre Supervisor

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