Out Of Hours Contact Centre Supervisor Job at 360 Resourcing Solutions (Macclesfield)

Out of Hours Contact Centre Supervisor

Location

United Kingdom , Macclesfield

Salary:

21887.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous supervisory or team leadership experience within a contact centre environment
Strong coaching and people management skills
Experience managing performance against KPIs
Excellent communication and interpersonal skills
Ability to make decisions under pressure
Customer-focused mindset

Job Responsibility

Take full ownership of Out of Hours service delivery
Lead, motivate and develop the Weekend, Evening and Night teams
Monitor live service levels and take proactive action to maintain performance targets
Manage resource allocation and workload distribution across Out of Hours operations
Act as the primary escalation point for operational issues occurring Out of Hours
Ensure emergency and reactive customer requirements are managed effectively
Conduct coaching sessions, performance reviews and quality monitoring
Manage escalated customer contacts and complaints where required
Drive continuous improvement initiatives across service, quality and productivity
Participate in the management on-call rota and support major incidents and escalations

What we offer

25 days annual leave – plus bank holidays
Royal London, Company Pension
Group Life Assurance
Additional Paid Leave / Special Leave
Cycle to Work Scheme
Free Eye Tests / Subsidy for Glasses
Free Standard Parking
Employee Assistance Programme
Occupational Health Support
Employee Discounts Platform - Mintago

Parttime

Dispatch Supervisor

Location

United Kingdom , Uxbridge

Salary:

Not provided

Encore Global

Expiration Date

Until further notice

Requirements

High School Diploma / GCSE’s or equivalent
2+ years supervisory experience
3 years of transportation or logistics experience (fleet management preferred)
Basic Audio Visual Experience
Basic Computer Skills
Exceptional customer service skills
Ability to lead the organisation in a safe, efficient and caring manner
General knowledge of vehicle inspection and maintenance
Ability to give, receive and follow written and/or oral instructions
High level of composure and good stress management skills

Job Responsibility

Deliver World Class Service by providing superior customer service and strive to exceed the needs and expectations of internal and external customers
Maintain a positive relationship with all drivers and customers through effective communication and interaction
Value People by ensuring drivers have the necessary equipment to complete all scheduled deliveries and pick-ups daily
To liaise with departments to ensure equipment is booked in and collected from the GI area
Communicate with customers on deliveries due to delays, weather, and equipment issues
Coordinate dispatch and delivery activities between drivers and customers
See the Bigger Picture and as needed, assist warehouse team with pulling, receiving, and transportation of equipment
Liaising with project managers and support about trucks/vans
Talking to trucking companies
To supervise the team and coordinate the loading and unloading of all vehicles

What we offer

Private Healthcare after 12 months of continuous service
Employee supported volunteering
Enhanced family leave provisions
Perkbox and Employee assistance Programme
Company sick pay
Employee recognition scheme
Generous employee referral scheme
Clearly defined Career path (and all the important support along the way)
Access to state-of-the-art technology
Global presence and opportunities worldwide

Fulltime

Client Consultant

To take part in the success of the boutique and to be accountable for providing ...

Location

Hong Kong , Hong Kong

Salary:

Not provided

Audemars Piguet

Expiration Date

Until further notice

Requirements

Minimum of 3 - 5 years working experience in retail / hospitality
Excellent in customer service skill
Self-motivated with positive attitude and professional selling techniques
Outgoing team player with strong interpersonal and communication skills
Good command of Cantonese, English and Mandarin

Job Responsibility

Ensure the best customer experience in the boutique for new sales, Customer service (repairs), and all visitors through efficient customer service assistance
Provide reliable, accurate, and first class customer service during pre and post sales, pre a, during and post repair
Have friendly and generous interaction with customers to understand their needs and make them feel wanted and appreciated
Be an AP Ambassador professionally welcoming customers
Welcome and successfully build the appropriate rapport with prospects and clients in contact with the boutique
Develop and maintain customer acumen (lifestyle, situation, culture etc.)
Be able to recognize a client
Install a seamless communication with customers and maintain it through regular correspondence
Demonstrate personal involvement in recruiting new clients and identifying prospects
Provide information to customers by phone or electronic mails in agreement with the Boutique Manager’s /Supervisor’s guidance and follow public relations policy recommended by Marketing and CRM team

Fulltime

Dispatch Supervisor

The Dispatcher Supervisor is responsible for ensuring the smooth running of the ...

Location

United Kingdom , Uxbridge

Salary:

Not provided

Encore Global

Expiration Date

Until further notice

Requirements

High School Diploma / GCSE’s or equivalent
2+ years supervisory experience
3 years of transportation or logistics experience (fleet management preferred)
Basic Audio Visual Experience
Basic Computer Skills
Exceptional customer service skills
Ability to lead the organisation in a safe, efficient and caring manner
General knowledge of vehicle inspection and maintenance
Ability to give, receive and follow written and/or oral instructions
High level of composure and good stress management skills

Job Responsibility

Deliver World Class Service by providing superior customer service and strive to exceed the needs and expectations of internal and external customers
Maintain a positive relationship with all drivers and customers through effective communication and interaction
Value People by ensuring drivers have the necessary equipment to complete all scheduled deliveries and pick-ups daily
To liaise with departments to ensure equipment is booked in and collected from the GI area
Communicate with customers on deliveries due to delays, weather, and equipment issues
Coordinate dispatch and delivery activities between drivers and customers
See the Bigger Picture and as needed, assist warehouse team with pulling, receiving, and transportation of equipment
Liaising with project managers and support about trucks/vans
Talking to trucking companies
To supervise the team and coordinate the loading and unloading of all vehicles

What we offer

Private Healthcare after 12 months of continuous service
Employee supported volunteering
Enhanced family leave provisions
Perkbox and Employee assistance Programme
Company sick pay
Employee recognition scheme
Generous employee referral scheme
Clearly defined Career path (and all the important support along the way)
Access to state-of-the-art technology
Global presence and opportunities worldwide

Fulltime

Network Control Centre Operator

The Network Control Centre operator will be responsible for Motorway incident ma...

Location

United Kingdom , Handy Cross

Salary:

Not provided

Egis in the UK

Expiration Date

Until further notice

Requirements

Previous experience of roadspace booking & the National Highways Network Event Management system (NEMS)
Strong attention to detail and accuracy
Ability to remain calm under pressure
Proven experience in a fast-paced operational environment
Proficient in MS Office Suite, including Excel, Word, and SharePoint
Excellent verbal and written communication skills
Self-motivated with a proactive approach to problem-solving
Capable of working independently and collaboratively
Strong organisational skills and ability to manage time effectively
Skilled in prioritising tasks effectively, ensuring urgent and high-impact work is addressed promptly

Job Responsibility

Accurately log jobs for motorway incident management such as, but not limited to: collisions, debris, defects and vandalism
Collect and record data to support Red and Green claims
Book relevant road space for all parties as requested onto the National Highways booking system (NEMS)
Assist the NCC Lead and planning department on compliance to National Highways 7-day closure notification
Compile and submit daily, weekly, and monthly reports and KPIs
Record data on various databases and spreadsheets to meet the National Highways Audit requirements
Liaise with ISU Operatives, Supervisors, Managers, Senior Management and escalate issues where necessary
Assist with logging, closing and compiling information & data for Customer Contact Centre enquiries and claims
Respond to CCC logs, distribute to UKH or redirect to National Highways DBFO representatives if requested by NCC Lead
Assist with the reporting of near misses, undesired circumstances and injuries in line with Health and Safety regulations and processes

Fulltime

Resident Assistant

If you’re looking for a job that goes beyond the basics to deliver purpose and j...

Location

United States of America , Hillsboro

Salary:

18.00 - 20.00 USD / Hour

Leisure Care

Expiration Date

Until further notice

Requirements

Demonstrated experience in a caregiving role
Current CNA a plus!

Job Responsibility

Assists resident with activities of daily living (ADL's) and all personal care skills (bathing, dressing, grooming, toileting)
Makes appropriate observations about the resident’s condition in every interaction
Records and follows-up with changes in resident’s condition in a timely manner
Assists residents with laundry and housekeeping services as needed

What we offer

Medical, Dental and Vision
Early Wage Access (access to earned wages when needed!)
401k
10 days vacation & 1 hour Sick Leave earned for every 30 hours worked
Bereavement & Jury Duty Leave
6 Holidays
2 Float Holidays
Flexible Spending Accounts (Health and Dependent Care)
Meal Discounts
Tuition Assistance

Fulltime

Traffic Management CAD Technician

FM Conway is currently recruiting a Traffic Management CAD Technician to join ou...

Location

United Kingdom , Ipswich

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

July 04, 2026

Requirements

Strong knowledge of Traffic Management operations
experience using CAD, BricsCAD and Cone 11 software
ability to read and translate blueprints and technical drawings
ability to work well under pressure, prioritise tasks effectively and have excellent attention to detail
M7 Lantra qualification is highly desirable, but not essential

Job Responsibility

Working within a team of Traffic Management development designers and Project Engineers to ensure that drawings are to a high and legal standard
Producing clear drawings, signage placement layouts and diversion route strategies
Developing safe and efficient traffic management plans for work sites and road network
Carrying out on site assessments as required
Designing sites in accordance with Chapter 8 TSM
Engaging with Project Teams & Engineers to respond effectively to working methods that require traffic Management designs that conform to a legal standard

What we offer

Career and professional development
23 days holiday plus bank holidays
Life assurance
Opportunities for internal and external training
Access to a wide range of shopping discounts through Rewarding Great People platform
Health and well-being benefits including 24-hour advice lines
Support from in-house mental health first aiders

Fulltime

Registered Nurse, CVOR

Baptist Downtown is hiring a Registered Nurse for our Cardiovascular Operating R...

Location

United States , Jacksonville

Salary:

Not provided

Baptist Health (Florida)

Expiration Date

Until further notice

Requirements

1-2 years Operating Room Nursing Experience Required
Basic Life Support (BLS) Required
Advanced Cardiac Life Support (ACLS) Required
Licensed Registered Nurse Required
Associate of Science, Nursing
Registered Nurse (RN) - State Nursing Boards
Driver's License - DMV
Basic Life Support (BLS) - AHA
Advanced Cardiac Life Support (ACLS) - AHA

Job Responsibility

Providing for patient needs as recognized through use of the nursing process
Supervision of care provided by supportive personnel and coordination of care provided by ancillary services
Including patients and significant others (SO)/families in developing an individualized plan of care
Education of patients/SO/families to their disease process and plan of care
Coordinating and preparing assigned operating room/case
Assessment of patient care needs and the anticipation of needs of the case
Circulating, scrubbing, assisting on Cardiothoracic and vascular procedures

Fulltime

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Out Of Hours Contact Centre Supervisor

Job Description

Job Responsibility

Requirements

What we offer

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Out Of Hours Contact Centre Supervisor

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