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Otc Support Center Supervisor

Lithuania, Vilnius 3750.00 - 4750.00 EUR / Month · Job Posted May 30, 2026
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Job Description

The OTC Support Center Supervisor plays a key role within our European Excellence Hub, leading non-customer-facing Order-to-Cash (OTC) operations. This role combines hands-on operational execution with day-to-day team leadership, ensuring stable, compliant, and high-quality OTC back-office processes across multiple countries.

Job Responsibility

  • Supervise and coordinate daily workload and priorities for the OTC Support Specialist team
  • Ensure service continuity, process adherence, and consistent execution
  • Support cross-training, knowledge sharing, and team development
  • Act as the primary point of accountability for OTC Support processes
  • Promote a compliant, safe, and well-structured working environment
  • Resolving EDI order issues
  • Intercompany order follow-up
  • Invoice cancellations and corrections
  • Credit and debit note processing
  • Proof of Delivery (POD) monitoring
  • Rebate and pricing support
  • Maintain and update pricing, customer, material, freight, and logistics master data in ERP systems
  • Proactively identify data inconsistencies and operational risks and drive corrective actions
  • Partner with internal teams on system, pricing, and data-related topics

Requirements

  • Strong knowledge of Order-to-Cash and back-office processes
  • Experience with ERP systems (SAP preferred), pricing, invoicing, and EDI topics
  • Proven ability to combine operational execution with team supervision
  • Continuous improvement mindset with a focus on efficiency and standardization
  • Strong organizational skills and attention to detail
  • Ability to collaborate effectively in a regional, multi-country environment
  • Fluent in English (written and spoken)
  • Bachelor's degree in Business, Finance, Supply Chain, or a related field
  • Experience in OTC, Order Management, Customer Service Operations, or Shared Services
  • Previous experience supervising or coordinating teams is strongly preferred

What we offer

  • Opportunity to grow in an international, purpose-driven organization
  • Exposure to regional European operations and cross-functional collaboration
  • A modern, welcoming office located in Vilnius
  • Hybrid working model
  • Private health insurance
  • Annual performance-based bonus
  • Access to global learning and development opportunities

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