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The OTC Support Center Supervisor plays a key role within our European Excellence Hub, leading non-customer-facing Order-to-Cash (OTC) operations. This role combines hands-on operational execution with day-to-day team leadership, ensuring stable, compliant, and high-quality OTC back-office processes across multiple countries.
Job Responsibility
Supervise and coordinate daily workload and priorities for the OTC Support Specialist team
Ensure service continuity, process adherence, and consistent execution
Support cross-training, knowledge sharing, and team development
Act as the primary point of accountability for OTC Support processes
Promote a compliant, safe, and well-structured working environment
Resolving EDI order issues
Intercompany order follow-up
Invoice cancellations and corrections
Credit and debit note processing
Proof of Delivery (POD) monitoring
Rebate and pricing support
Maintain and update pricing, customer, material, freight, and logistics master data in ERP systems
Proactively identify data inconsistencies and operational risks and drive corrective actions
Partner with internal teams on system, pricing, and data-related topics
Requirements
Strong knowledge of Order-to-Cash and back-office processes
Experience with ERP systems (SAP preferred), pricing, invoicing, and EDI topics
Proven ability to combine operational execution with team supervision
Continuous improvement mindset with a focus on efficiency and standardization
Strong organizational skills and attention to detail
Ability to collaborate effectively in a regional, multi-country environment
Fluent in English (written and spoken)
Bachelor's degree in Business, Finance, Supply Chain, or a related field
Experience in OTC, Order Management, Customer Service Operations, or Shared Services
Previous experience supervising or coordinating teams is strongly preferred
What we offer
Opportunity to grow in an international, purpose-driven organization
Exposure to regional European operations and cross-functional collaboration
A modern, welcoming office located in Vilnius
Hybrid working model
Private health insurance
Annual performance-based bonus
Access to global learning and development opportunities