OTC Master Data Team Lead Job at Amgen (Hyderabad)

Sap otc lead

The SAP OTC Lead role involves leading the design and implementation of SAP S/4H...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Extensive hands-on experience in SAP Sales & Distribution (SD) with a minimum of two full-cycle S/4HANA implementations
Proficiency in S/4HANA architecture, simplifications in the SD module, SAP Fiori apps and user interfaces, and new functionalities like Advanced ATP (aATP), Business Partner approach, and Revenue Accounting (RAR)
Expertise in configuring key SD processes including sales order processing, pricing, billing, credit management (FSCM), output management, returns, intercompany sales, and third-party order processing
Strong understanding of integration touchpoints with other modules (FI-AR, MM, PP, LE, TM) and external systems using EDI/IDoc, APIs, etc.
Familiarity and experience with SAP implementation methodologies, especially the SAP Activate methodology and agile delivery models
Proven ability to lead cross-functional and multi-location teams, mentor junior consultants, and manage stakeholders effectively

Job Responsibility

Lead the end-to-end design, configuration, and implementation of SAP S/4HANA OTC processes (quotation, order management, delivery, billing, and revenue posting)
Serve as the main point of contact for OTC topics, conduct workshops, gather business requirements, perform fit-gap analysis, and translate complex needs into scalable SAP solutions
Ensure seamless integration with other SAP modules like Finance (FI/CO), Materials Management (MM), Logistics Execution (LE), Transportation Management (TM), and external systems (CRM, 3PLs, EDI)
Define functional specifications for custom developments (Reports, Interfaces, Conversions, Enhancements, Forms, Workflows - RICEFW), and govern their development and testing
Define and execute test strategies across various phases (SIT, UAT, regression testing), ensure compliance with audit and regulatory standards, and manage defect resolution
Direct data migration activities for OTC master and transactional data (customer master, open orders, etc.) from legacy systems and provide post-go-live support and troubleshooting
Prepare comprehensive documentation (process flows, configuration guides, training materials) and conduct user training sessions

Customer Experience and OTC Manager

In this vital role you are responsible for managing day-to-day customer service ...

Location

Colombia , Bogota

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree and 2 years of experience in customer service, order-to-cash, supply chain, or customer experience operations within a B2B and/or B2C environment
Master’s degree and 4 years of experience in customer service, order-to-cash, supply chain, or customer experience operations within a B2B and/or B2C environment
Bachelor’s degree and 8 years of experience in customer service, order-to-cash, supply chain, or customer experience operations within a B2B and/or B2C environment
2–4 years of people management experience, preferably in a global or shared services model
Fluent Spanish and English required
French or Portuguese proficiency is a plus
Strong experience with SAP ECC and S/4HANA, specifically within Order-to-Cash (OTC) processes

Job Responsibility

Lead and manage daily operations of assigned customer service teams, ensuring delivery of best-in-class customer experience
Drive improvements in customer satisfaction, response times, resolution quality, and service reliability
Act as a partner concern point for complex customer issues, ensuring timely resolution and root cause mitigation
Ensure consistent execution of global GCX-OTC service models, procedures, SLAs, and critical metrics across the organization
Oversee OTC activities within scope, including customer master data, order management, customer inquiries, product and distribution complaints, and dispute resolution
Ensure adherence to global OTC processes, controls, and performance standards
Maintain audit-ready documentation and adherence to controlled SOP environments
Partner closely with Finance, Accounting, Supply Chain, Quality, Compliance, Commercial, Technology/IS, and outsource partners to resolve issues and optimize workflows
Support alignment and harmonization of service processes across commercial and digital customer channels
Operational triage and issue resolution - serve as a technical liaison between business interested parties and IS teams, translating business needs into technical solutions and ensuring alignment

What we offer

Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards
Competitive benefits
Collaborative culture
Support for professional and personal growth and well-being

Fulltime

Sap Otc - Lead

Join our team as a SAP OTC Lead, where you will leverage your expertise in SAP S...

Location

India , Hyderabad

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

8 to 10 years of Experience
Hands-on experience in SAP Sales & Distribution (SD)
Minimum of two full-cycle S/4HANA implementations
Proficiency in S/4HANA architecture, simplifications in the SD module, SAP Fiori apps and user interfaces
Knowledge of Advanced ATP (aATP), Business Partner approach, and Revenue Accounting (RAR)
Expertise in configuring key SD processes including sales order processing, pricing, billing, credit management (FSCM), output management, returns, intercompany sales, and third-party order processing
Strong understanding of integration touchpoints with other modules (FI-AR, MM, PP, LE, TM) and external systems using EDI/IDoc, APIs
Familiarity and experience with SAP implementation methodologies, especially the SAP Activate methodology and agile delivery models
Proven ability to lead cross-functional and multi-location teams, mentor junior consultants, and manage stakeholders effectively
SAP DTR (Design Time Repository) aka SAP CS (customer Services) skill in S4

Job Responsibility

Lead the end-to-end design, configuration, and implementation of SAP S/4HANA OTC processes (quotation, order management, delivery, billing, and revenue posting)
Serve as the main point of contact for OTC topics, conduct workshops, gather business requirements, perform fit-gap analysis, and translate complex needs into scalable SAP solutions
Ensure seamless integration with other SAP modules like Finance (FI/CO), Materials Management (MM), Logistics Execution (LE), Transportation Management (TM), and external systems (CRM, 3PLs, EDI)
Define functional specifications for custom developments (Reports, Interfaces, Conversions, Enhancements, Forms, Workflows - RICEFW), and govern their development and testing
Define and execute test strategies across various phases (SIT, UAT, regression testing), ensure compliance with audit and regulatory standards, and manage defect resolution
Direct data migration activities for OTC master and transactional data (customer master, open orders, etc.) from legacy systems and provide post-go-live support and troubleshooting
Prepare comprehensive documentation (process flows, configuration guides, training materials) and conduct user training sessions

Senior IT ERP Analyst, OTC

We are seeking a highly skilled Senior ERP Analyst to join our IT organization a...

Location

United States , Pearl River

Salary:

119000.00 - 150000.00 USD / Year

Hunter Douglas

Expiration Date

Until further notice

Requirements

Bachelor’s degree (or equivalent) in Information Systems, Computer Science, Business Administration or related discipline
Minimum 6 – 8 years of hands-on experience in SAP OTC/Sales & Distribution (SD) functional roles
including recent experience in SAP S/4HANA environments
Demonstrated experience with one or more full-life-cycle SAP implementations (preferably S/4HANA) and sustainment support
Proven experience designing and supporting system integrations (IDocs, middleware, EDI, APIs) between SAP and external systems (e-commerce portals, CRM, trading partners)
Expert knowledge of SAP SD/OTC configuration: order types, item categories, schedule lines, deliveries, billing, pricing procedures, output determination, credit management
Solid understanding of integration concepts and landscape: IDoc types, interface design, middleware tools (SAP CPI or equivalent)
Expert ability to translate business problems into detailed functional specifications, liaise with developers/integration teams, and oversee end-to-end solution delivery
Expert analytical, problem-solving and data-integrity skills
Expert written and verbal communication skills, able to engage with both technical and business audiences

Job Responsibility

Act as the functional lead for SAP S/4HANA OTC: sales order entry, pricing, availability check, delivery, billing, credit & collections, customer master data
Collaborate with business users and cross-functional IT/integration teams to gather, analyze and document business requirements, configuration needs, and integration requirements (IDocs, middleware, API)
Design and configure SAP OTC modules and related enhancements, translating business requirements into functional specifications (WRICEF) and facilitating system design, build, testing and go-live activities
Drive integration between SAP and external ordering, e-commerce, CRM or third-party systems using IDoc, EDI or middleware platforms
monitor and resolve interface issues, ensure data integrity and consistency
Provide system support & maintenance post go-live: troubleshoot functional and integration issues, lead root-cause analyses, propose and implement corrective actions and process improvements
Work with master-data, supply chain and logistics leads to ensure material, customer and pricing data governance supporting the OTC solution
Partner with business process owners to identify and implement continuous improvements leveraging SAP best practices and new functionality
Develop and deliver user training materials, documentation and ongoing support to business users and key stakeholders
Participate in project planning, change control, release management and system governance—ensuring adherence to standards, controls and operational excellence

What we offer

Bonus target range: 25%
Generous benefits package including medical, dental, vision, life, disability
A company culture that prioritizes internal development and professional growth
Enjoy our Flexible Time Off (FTO) program designed to support work–life balance (excludes new hires in Illinois)
401(k) plan with a degree of employer matching
Paid parental leave
Wellness programs and product discounts

Fulltime

Senior IT ERP Analyst, OTC

We are seeking a highly skilled Senior ERP Analyst to join our IT organization a...

Location

United States , Cerritos

Salary:

119000.00 - 150000.00 USD / Year

Hunter Douglas

Expiration Date

Until further notice

Requirements

Bachelor’s degree (or equivalent) in Information Systems, Computer Science, Business Administration or related discipline
Minimum 6 – 8 years of hands-on experience in SAP OTC/Sales & Distribution (SD) functional roles
including recent experience in SAP S/4HANA environments
Demonstrated experience with one or more full-life-cycle SAP implementations (preferably S/4HANA) and sustainment support
Proven experience designing and supporting system integrations (IDocs, middleware, EDI, APIs) between SAP and external systems (e-commerce portals, CRM, trading partners)
Expert knowledge of SAP SD/OTC configuration: order types, item categories, schedule lines, deliveries, billing, pricing procedures, output determination, credit management
Solid understanding of integration concepts and landscape: IDoc types, interface design, middleware tools (SAP CPI or equivalent)
Expert ability to translate business problems into detailed functional specifications, liaise with developers/integration teams, and oversee end-to-end solution delivery
Expert analytical, problem-solving and data-integrity skills
Expert written and verbal communication skills, able to engage with both technical and business audiences

Job Responsibility

Act as the functional lead for SAP S/4HANA OTC: sales order entry, pricing, availability check, delivery, billing, credit & collections, customer master data
Collaborate with business users and cross-functional IT/integration teams to gather, analyze and document business requirements, configuration needs, and integration requirements (IDocs, middleware, API)
Design and configure SAP OTC modules and related enhancements, translating business requirements into functional specifications (WRICEF) and facilitating system design, build, testing and go-live activities
Drive integration between SAP and external ordering, e-commerce, CRM or third-party systems using IDoc, EDI or middleware platforms
monitor and resolve interface issues, ensure data integrity and consistency
Provide system support & maintenance post go-live: troubleshoot functional and integration issues, lead root-cause analyses, propose and implement corrective actions and process improvements
Work with master-data, supply chain and logistics leads to ensure material, customer and pricing data governance supporting the OTC solution
Partner with business process owners to identify and implement continuous improvements leveraging SAP best practices and new functionality
Develop and deliver user training materials, documentation and ongoing support to business users and key stakeholders
Participate in project planning, change control, release management and system governance—ensuring adherence to standards, controls and operational excellence

What we offer

Bonus target range: 25%
Generous benefits package including medical, dental, vision, life, disability
A company culture that prioritizes internal development and professional growth
Enjoy our Flexible Time Off (FTO) program designed to support work–life balance (excludes new hires in Illinois)
401(k) plan with a degree of employer matching
Paid parental leave
Wellness programs and product discounts

Fulltime

Senior IT ERP Analyst, OTC

We are seeking a highly skilled Senior ERP Analyst to join our IT organization a...

Location

United States , Atlanta

Salary:

119000.00 - 150000.00 USD / Year

Hunter Douglas

Expiration Date

March 16, 2026

Requirements

Bachelor’s degree (or equivalent) in Information Systems, Computer Science, Business Administration or related discipline
Minimum 6 – 8 years of hands-on experience in SAP OTC/Sales & Distribution (SD) functional roles
including recent experience in SAP S/4HANA environments
Demonstrated experience with one or more full-life-cycle SAP implementations (preferably S/4HANA) and sustainment support
Proven experience designing and supporting system integrations (IDocs, middleware, EDI, APIs) between SAP and external systems (e-commerce portals, CRM, trading partners)
Expert knowledge of SAP SD/OTC configuration: order types, item categories, schedule lines, deliveries, billing, pricing procedures, output determination, credit management
Solid understanding of integration concepts and landscape: IDoc types, interface design, middleware tools (SAP CPI or equivalent)
Expert ability to translate business problems into detailed functional specifications, liaise with developers/integration teams, and oversee end-to-end solution delivery
Expert analytical, problem-solving and data-integrity skills
Expert written and verbal communication skills, able to engage with both technical and business audiences

Job Responsibility

Act as the functional lead for SAP S/4HANA OTC: sales order entry, pricing, availability check, delivery, billing, credit & collections, customer master data
Collaborate with business users and cross-functional IT/integration teams to gather, analyze and document business requirements, configuration needs, and integration requirements (IDocs, middleware, API)
Design and configure SAP OTC modules and related enhancements, translating business requirements into functional specifications (WRICEF) and facilitating system design, build, testing and go-live activities
Drive integration between SAP and external ordering, e-commerce, CRM or third-party systems using IDoc, EDI or middleware platforms
monitor and resolve interface issues, ensure data integrity and consistency
Provide system support & maintenance post go-live: troubleshoot functional and integration issues, lead root-cause analyses, propose and implement corrective actions and process improvements
Work with master-data, supply chain and logistics leads to ensure material, customer and pricing data governance supporting the OTC solution
Partner with business process owners to identify and implement continuous improvements leveraging SAP best practices and new functionality
Develop and deliver user training materials, documentation and ongoing support to business users and key stakeholders
Participate in project planning, change control, release management and system governance—ensuring adherence to standards, controls and operational excellence

What we offer

Bonus target range: 25%
Generous benefits package including medical, dental, vision, life, disability
A company culture that prioritizes internal development and professional growth
Enjoy our Flexible Time Off (FTO) program designed to support work–life balance (excludes new hires in Illinois)
401(k) plan with a degree of employer matching
Paid parental leave
Wellness programs and product discounts

Fulltime

!

Senior IT ERP Analyst, OTC

We are seeking a highly skilled Senior ERP Analyst to join our IT organization a...

Location

United States , Broomfield

Salary:

119000.00 - 150000.00 USD / Year

Hunter Douglas

Expiration Date

Until further notice

Requirements

Bachelor’s degree (or equivalent) in Information Systems, Computer Science, Business Administration or related discipline
Minimum 6 – 8 years of hands-on experience in SAP OTC/Sales & Distribution (SD) functional roles
including recent experience in SAP S/4HANA environments
Demonstrated experience with one or more full-life-cycle SAP implementations (preferably S/4HANA) and sustainment support
Proven experience designing and supporting system integrations (IDocs, middleware, EDI, APIs) between SAP and external systems (e-commerce portals, CRM, trading partners)
Expert knowledge of SAP SD/OTC configuration: order types, item categories, schedule lines, deliveries, billing, pricing procedures, output determination, credit management
Solid understanding of integration concepts and landscape: IDoc types, interface design, middleware tools (SAP CPI or equivalent)
Expert ability to translate business problems into detailed functional specifications, liaise with developers/integration teams, and oversee end-to-end solution delivery
Expert analytical, problem-solving and data-integrity skills
Expert written and verbal communication skills, able to engage with both technical and business audiences

Job Responsibility

Act as the functional lead for SAP S/4HANA OTC: sales order entry, pricing, availability check, delivery, billing, credit & collections, customer master data
Collaborate with business users and cross-functional IT/integration teams to gather, analyze and document business requirements, configuration needs, and integration requirements (IDocs, middleware, API)
Design and configure SAP OTC modules and related enhancements, translating business requirements into functional specifications (WRICEF) and facilitating system design, build, testing and go-live activities
Drive integration between SAP and external ordering, e-commerce, CRM or third-party systems using IDoc, EDI or middleware platforms
monitor and resolve interface issues, ensure data integrity and consistency
Provide system support & maintenance post go-live: troubleshoot functional and integration issues, lead root-cause analyses, propose and implement corrective actions and process improvements
Work with master-data, supply chain and logistics leads to ensure material, customer and pricing data governance supporting the OTC solution
Partner with business process owners to identify and implement continuous improvements leveraging SAP best practices and new functionality
Develop and deliver user training materials, documentation and ongoing support to business users and key stakeholders
Participate in project planning, change control, release management and system governance—ensuring adherence to standards, controls and operational excellence

What we offer

Bonus target range: 25%
Generous benefits package including medical, dental, vision, life, disability
A company culture that prioritizes internal development and professional growth
Time off with pay
401(k) plan with a degree of employer matching
Paid parental leave
Wellness programs and product discounts

Fulltime

Senior IT ERP Analyst, OTC

We are seeking a highly skilled Senior ERP Analyst to join our IT organization a...

Location

United States , Broomfield

Salary:

119000.00 - 150000.00 USD / Year

Hunter Douglas

Expiration Date

Until further notice

Requirements

Bachelor’s degree (or equivalent) in Information Systems, Computer Science, Business Administration or related discipline
Minimum 6 – 8 years of hands-on experience in SAP OTC/Sales & Distribution (SD) functional roles
including recent experience in SAP S/4HANA environments
Demonstrated experience with one or more full-life-cycle SAP implementations (preferably S/4HANA) and sustainment support
Proven experience designing and supporting system integrations (IDocs, middleware, EDI, APIs) between SAP and external systems (e-commerce portals, CRM, trading partners)
Expert knowledge of SAP SD/OTC configuration: order types, item categories, schedule lines, deliveries, billing, pricing procedures, output determination, credit management
Solid understanding of integration concepts and landscape: IDoc types, interface design, middleware tools (SAP CPI or equivalent)
Expert ability to translate business problems into detailed functional specifications, liaise with developers/integration teams, and oversee end-to-end solution delivery
Expert analytical, problem-solving and data-integrity skills
Expert written and verbal communication skills, able to engage with both technical and business audiences

Job Responsibility

Act as the functional lead for SAP S/4HANA OTC: sales order entry, pricing, availability check, delivery, billing, credit & collections, customer master data
Collaborate with business users and cross-functional IT/integration teams to gather, analyze and document business requirements, configuration needs, and integration requirements (IDocs, middleware, API)
Design and configure SAP OTC modules and related enhancements, translating business requirements into functional specifications (WRICEF) and facilitating system design, build, testing and go-live activities
Drive integration between SAP and external ordering, e-commerce, CRM or third-party systems using IDoc, EDI or middleware platforms
monitor and resolve interface issues, ensure data integrity and consistency
Provide system support & maintenance post go-live: troubleshoot functional and integration issues, lead root-cause analyses, propose and implement corrective actions and process improvements
Work with master-data, supply chain and logistics leads to ensure material, customer and pricing data governance supporting the OTC solution
Partner with business process owners to identify and implement continuous improvements leveraging SAP best practices and new functionality
Develop and deliver user training materials, documentation and ongoing support to business users and key stakeholders
Participate in project planning, change control, release management and system governance—ensuring adherence to standards, controls and operational excellence

What we offer

Bonus target range: 25%
Generous benefits package including medical, dental, vision, life, disability
A company culture that prioritizes internal development and professional growth
Enjoy our Flexible Time Off (FTO) program designed to support work–life balance (excludes new hires in Illinois)
401(k) plan with a degree of employer matching
Paid parental leave
Wellness programs and product discounts

Fulltime

OTC Master Data Team Lead

Amgen

Location:
India , Hyderabad

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 12, 2026

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Amgen

Location:India , Hyderabad

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Job Posted:March 12, 2026

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March 12, 2026