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Otc Assistant

chemistwarehouse.com.au Logo

Chemist Warehouse

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Location:

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

POSITION SUMMARY: In this position you will: a. Advise customers on health and beauty (grooming) requirements b. Accurately and competently operate the POS system including the processing of sales transactions and general store operations/merchandising c. Ensure the pharmacy (and pharmacy merchandise) is kept in a clean, tidy and safe manner. d. Perform your allocated tasks under the close supervision of the Retail Manager/Pharmacist in Charge.

Job Responsibility:

  • Advise customers on health and beauty (grooming) requirements
  • Accurately and competently operate the POS system including the processing of sales transactions and general store operations/merchandising
  • Ensure the pharmacy (and pharmacy merchandise) is kept in a clean, tidy and safe manner
  • Perform your allocated tasks under the close supervision of the Retail Manager/Pharmacist in Charge

Requirements:

  • Provide a professional and confidential service to customers and patients during the process of selling OTC medicines in accordance with all legislative, contractual, professional and ethical obligations
  • Working closely with the dispensary team to ensure that medicines are sold safely and to the standards set out in legislation
  • To collect and hand out prescriptions to patients in a safe and professional manner
  • To provide expert advice to patients regarding the safe and appropriate use of all medicines
  • Provide quality customer service – Scripts In/Out, Dispensary and on the shop floor, by ensuring customers receive prompt and quality information
  • To manage the dispensary & pharmacy stock including general merchandising, administrative duties, ordering stock and pricing
  • To sell and advise customers on a range of over the counter (OTC) medicines, complimentary medicines and other health and beauty products
  • To anticipate customers’ needs when recommending and/or advising on additional products that compliment the products and services requested by the customer
  • Communicate effectively with a diverse range of people, including patients and pharmacy staff
  • Greet all customers in store in a friendly and welcoming manner
  • Attend to telephone enquiries in accordance with company procedures
  • To create and maintain effective relationships with patients, customers and pharmacy staff
  • Report discrepancies and problems and escalate customer complaints to your supervisor or manager
  • Present and conduct yourself in a professional manner at all times, in line with our Code of Conduct
  • Always keep customer and employee information private and strictly confidential
  • Be responsible for the quality of your own work
  • As and when required, assist other team members with tasks
  • Attend staff meetings and in store training as and when required
  • Report security risks and thefts to management and/or security guards when applicable
  • Take all reasonable care for your own and others safety and wellbeing while at work
  • Make sure you know and comply with all safety instructions and operating procedures
  • Follow all reasonable instructions provided by your Supervisor and/or manager
  • Perform any other reasonable duties as requested by your Supervisor and/or manager

Additional Information:

Job Posted:
January 08, 2026

Employment Type:
Fulltime
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