OTC Analyst

• Collections Management
• Resolving customer financial inquiries professionally and efficiently
• Managing due and overdue balances through Collections Workflow tools
• Engaging with customers via phone, email, and other communication channels
• Addressing and resolving discrepancies (Quantity, Price, Warranty, Customer, Freight, etc.)
• Financial Reporting & Documentation
• Preparing and distributing customer account statements
• Generating timely reports including Past Due reports and Forecasts
• Creating and maintaining comprehensive desktop procedures
• Process Improvement & Collaboration
• Identifying opportunities for continuous process improvement
• Contributing to project teams as needed
• Escalating and following up on issues through appropriate channels
• Ensuring Key Performance Indicators are met and service excellence is maintained
• Collaborating effectively with other departments
• Participating in scheduled conference calls

• Bachelor's degree in Finance, Accounting, or related field
• Minimum 2 years of relevant work experience
• Proficient knowledge of SAP systems
• Fluent English communication skills (both written and verbal)
• Advanced Excel skills
• Strong analytical abilities and excellent communication skills

additional language proficiency is advantageous

• Well-Being Program that includes regular webinars, workshops, and networking events
• Hybrid work (min. 47 days/yr of remote work, flexible working hours)
• Employee Pension Plan paid by the employer and Employee Capital Plan
• Access to Multisport card
• Private health care (Signal Iduna) and Life insurance for you and your beloved ones