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At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
Job Responsibility
Ability to anticipate risks and respond quickly
forward planning is critical
Support communication, planning, and coordination between Design, Project Manager, and Operations
Responsible for the quality of deliverables, documentation, and tracking of technical plans
Support RDM OSS engineering and report to the engineering team
Ensure technical changes are delivered and communicated in alignment with the OSS design strategy
Align architecture decisions with NBI/OSS Tools teams and manage third parties (FCAPS)
Ensure transition of new/updated services into BAU via agreed processes
Track ITOM tools (OBM, NNMi) for alarms, events, faults, and performance management
Monitor progress (SIT/UAT), forecast support needs, and manage risks/escalations
Create HLD/LLD, support testing, and ensure continuous alignment with stakeholders (regular meetings)
Requirements
Master's or Bachelor's Degree or technical institute certificate in Computer Science, Information Systems or other related field
Highly experienced in planning, organisational and analytical skills
Highly skilled at solving and communicating complex problems, applying knowledge and technology to the full
Able to communicates all needs, instructions and decisions
Adapts the style of communication to meet the needs of the audience
Proven ability to manage the interactions between suppliers, in-house teams and internal customers necessary to reliably deliver quality infrastructure services within large-scale, complex operating environments
Proficient in risk management methods and techniques for the assessment and management of internal and business risk
Strong written and verbal communication skills including the ability to explain complex information to senior management
Building professional relationships with Property, Group and External ensuring you are approachable with the ability to challenge
Previous experience working within Vodafone is an advantage as is experience in a similar role
A self-starter who is extremely organised, meticulous attention to detail, strong project management skills, highly professional with strong prioritisation and excellent communication skills
Strong networking and relationship building skills
Highly proficient with PC systems including Microsoft Office packages specifically Outlook, Excel, PowerPoint & Word
English (Fluency)
Nice to have
Previous experience working within Vodafone
experience in a similar role
What we offer
Hybrid Work Model - Flexible hybrid work model with 8-10 in-office days per month, managed by team leaders
Vodafone Products and Services - Employees get a mobile phone, free communication plan, data card, and various discounts on services and products
Recognition - Recognition programs for innovative, creative, high-potential employees and exemplary behaviors
Health and Well-being - Well-being Program offers nutrition and psychological consultations, webinars, workshops, and discounts on various services and products
Learning - Access to Communities of Practice and a customizable digital training platform with high-quality content (namely Harvard Business Publishing, Skillsoft and Speexx)
Local and International Mobility - Internal recruitment with local and international rotation opportunities across departments and roles