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Vodafone Logo Vodafone · IT - Administration

OSS Program Manager

Italy, Milano · Job Posted February 14, 2026
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Job Description

In Digital & OSS Networks (DN&OSS) Operations Support Systems (OSS) is the nevralgic center to monitor the proper network and services functioning, to retrieve information about customers available to answer their questions or solve their problems, as well as to design, manage and synchronize the implementation of support on the network. The OSS Digital transformation is therefore a fundamental step to enable the company's transition towards complete digitalization. The OSS Simplification Program in DN&OSS is a wide program preparing and steping in the OSS Digital Transformation, rationalizing legacy, simplifying processes, automating detection and recovery actions, cloudification and much more.

Requirements

  • Demonstrated expertise in budget cycles, business case development, and program process setup
  • Holds accountability for all aspects of the program, ensuring a comprehensive oversight of program specifics, phases, team responsibilities, key milestones, and critical paths
  • Responsible for developing and managing program activities, defining targets, tracking open items, and ensuring continuous and regular governance to drive results and prevent escalation
  • Experience in handling the complexity of delivering programs that span across a large number of teams and countries and coordinating a virtual team across multiple Vodafone units (including Digital Networks, OSS domains, country stakeholders, VNO, VND, and BRMs etc..)
  • You mut have the ability in strategize and scout new opportunities to meet program targets and expansion
  • Skilled in setting up and preparing executive materials, such as executive dashboards, BI dashboards, slide packs, and templates, tailored to different stakeholder levels with proper key messages and prioritization
  • Capable to chair and attend executive meetings, interact with functions Head Ofs up to CNOs level, fluent in english and during CET/GMT working hours
  • Master’s degree in Engineering is preferred (or equivalent in a related field) with experience
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