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Vodafone Logo Vodafone · IT - Administration

Oss Platform Operations Lead

India, Pune · Job Posted June 09, 2026
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Job Description

We are seeking a dynamic and self-driven professional to support and advance digital initiatives across multi-domain, multi-vendor OSS platforms within the Group Network Operations function. The role focuses on ensuring operational excellence, high service availability, and proactive monitoring of UK OSS platforms while contributing to the transformation towards zero-touch operations. This position requires strong technical expertise in OSS applications, Agile and ITIL practices, and a collaborative approach to delivering reliable and scalable network operations capabilities

Job Responsibility

  • Ensure high availability of all in-scope OSS applications at all times
  • Take end-to-end ownership of incident resolution for application faults and alerts within agreed SLAs
  • Coordinate with vendors and internal teams for troubleshooting, debugging, and resolution of application issues
  • Collaborate across teams for planned and unplanned changes, ensuring clear communication and business justification
  • Support integration improvements between NMS/EMS applications and alarm/ticketing platforms
  • Manage UAT and production deployments for application and OS upgrades
  • Contribute to planning for system growth, upgrades, licensing, and feature enablement
  • Simplify requirement gathering and enhance change, incident, and problem management processes
  • Manage user access, KPIs, dashboards, monitoring, alerting, and their lifecycle
  • Generate operational and business value reports, including KPI performance
  • Identify and implement process improvements through automation
  • Document standard operating procedures and mentor team members to build capability

Requirements

  • Demonstrated experience (8+ years) within Telecom OSS environments
  • Hands-on expertise in configuring or customising NMS/EMS tools (e.g., Huawei U2000/MAE, Nokia NetAct, Ericsson ENM/OSS-RC, Alcatel OMS, etc.)
  • Strong knowledge of Unix/Linux systems, scripting (Python, Shell), and API development with automation capabilities
  • Foundational understanding of cloud platforms (Azure, AWS, Google Cloud, Wind River) and virtualisation technologies (VMware)
  • Familiarity with monitoring tools such as TeMIP, Nagios, SolarWinds, Spectrum, or Netscout
  • Understanding of networking protocols (SNMP, ICMP, Netconf) and architectures (WAN, SD-WAN, MPLS)
  • Knowledge of ITIL practices and Agile methodologies (Scrum)
  • Ability to work flexibly across multiple assignments, including 24/7 shift environments
  • Strong communication skills in English, both written and spoken
  • A collaborative mindset with a willingness to learn and guide others

What we offer

  • Opportunity to work on large-scale, multi-vendor OSS platforms supporting global telecom operations
  • Exposure to digital transformation initiatives aligned with Vodafone Tech2025 strategy
  • Collaborative work environment with cross-functional and international teams
  • Encouragement to explore growth opportunities, training, and skill enhancement with leadership support
  • Emphasis on work-life balance and flexible coordination with managers on priorities and timelines
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