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Dealing with all aspects of personal injury claims, predominantly RTA claims, involving injuries of an Orthopaedic nature. Handling any claim from “cradle to grave” which involve a fracture (or multiple fractures) to any part of the body – finger, toe, rib sternum, arm, leg etc. These claims will generally be portal claims but depending on the injury may be fast track. In the event a Claimant sustains multiple or significant fractures which are likely to exceed £25K in value the successful candidate would then be expected to escalate these cases to the Multi Track or SI team. Claims involving fractures are generally straightforward but can from time to time be complex in nature. The work is both challenging but rewarding.
Job Responsibility:
Ensure clients (lay and insurance) are kept informed and up to date on a regular basis throughout the life of the claim
Build a rapport by speaking/meeting with clients, when possible, to ensure a consistency of service and to ensure insurers loyalty to the Firm
Check the authenticity and validity of claims by speaking with clients regularly on potentially difficult files
Build a relationship with clients to minimise the possibility of complaints and to enhance the reputation of the Firm and the service it provides
Ensure that clients are kept updated and provide a first-class service
Maintain pro- active communication with clients (lay and insurance) to ensure all heads of claim are discussed with the client at the outset and throughout the claim
Obtain all relevant documentation from clients at the outset
Obtain relevant medical reports and progress claims in a timely manner
Discuss liability and/or quantum offers with the relevant parties
Consider, and advise clients on, issues of contributory negligence as and when they may arise
Prioritise incoming daily post/emails and dealing with anything needing urgent attention while the remainder of the post is dealt with expeditiously and in order of importance and productivity
This role is about maximising damages and costs – turning portal claims into the Fastrack and/or multi track
Ensure clients receive an excellent level of service and good outcome
Assist new or less experienced members of the team with any issues in terms of clients, referrers, external agencies and procedure etc
Liaise with Team Leader and/or Head of Department to take more contentious files and deal with them under supervision to expand knowledge and experience
Where applicable increase numbers of multi-track cases within caseload to further develop own level of experience
Requirements:
Experience of the MOJ portal, OIC portal and fast track claims
Working knowledge of the portal process
Sound working knowledge of the CPR and/or and other relevant case law and/or legislation and be able to progress claims in a timely manner in accordance with the CPR
A proven track record of supporting successful fast and/or multi track caseloads within a personal injury environment
Excellent client care and analytical skills
Excellent verbal and written communication skills
The ability to liaise and build up a rapport by using effective communication with all external agencies during the life of a claim including medical agencies, investigators, barristers etc.
The ability to create and foster a “can do” culture to raise efficiency and productivity
Good IT skills with a sound working knowledge of VF or a similar case management system and essential MS Office knowledge
Excellent time management and organisational skills, with a calm and methodical approach to work, and a flexible and adaptable attitude to resolving issues
What we offer:
25 days’ holiday plus bank holidays
Holiday buy and sell scheme
Hybrid working model
2 x Volunteering days to support charitable initiatives
Matched Giving – up to £250 matched for personal charity fundraising for a registered charity
Medicash cash plan – claim back dental / physio / optical appointments
My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
Discounts and cash back on travel and shopping through Medicash extras
Life Assurance Scheme (4 x salary)
Pension scheme
Active network of Wellbeing Champions – providing mental health support
Training and development opportunities
Funded social events to connect with your colleagues