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We are seeking a proactive and detail-oriented Origin Operations Coordinator to support the execution of international freight operations across Asia. Based in China, this role will work closely with clients, carriers, suppliers, and global teams to ensure shipments are managed efficiently, documentation is accurate, and customer expectations are consistently met.
Job Responsibility:
Manage international shipments end-to-end across various transport modes (air, sea, road, or rail)
Coordinate with clients, carriers, and third-party logistics providers to ensure seamless cargo movement
Maintain up-to-date and accurate data on the digital platform to keep clients informed about their shipments
Monitor shipment progress, proactively addressing delays or disruptions to ensure customer satisfaction
Produce and review all necessary shipping documentation
Provide clear and timely communication with clients
Ensure compliance with international shipping regulations and company policies across all modes of transport
Identify opportunities to optimise operational processes and enhance supply chain efficiency
Collaborate with internal teams to resolve issues, improve service quality, and deliver exceptional customer experiences
Provide insights and feedback on client operations to help shape supply chain strategies
Requirements:
Strong communication skills
Customer-focused problem-solving
Adaptability
Time management
Teamwork
Organisation
Critical thinking
Conflict resolution
International transportation knowledge
Digital platform proficiency
Documentation expertise
Regulatory compliance
Operational analytics
Client relationship management
Attention to detail
Vendor coordination
What we offer:
Generous Annual Leave
Flexible, Remote and Hybrid Working
Home Equipment Allowance
BUPA Private Medical Insurance
Annual L&D Budget
Paid Volunteering Days
Pension Scheme
Enhanced Maternity, Paternity, Adoption and Shared Parental Leave & Pay