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Zencargo Logo Zencargo · Logistics

Origin Operations Coordinator

China, Shenzhen · Job Posted May 16, 2026
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Job Description

We are seeking a proactive and detail-oriented Origin Operations Coordinator to support the execution of international freight operations across Asia. Based in China, this role will work closely with clients, carriers, suppliers, and global teams to ensure shipments are managed efficiently, documentation is accurate, and customer expectations are consistently met.

Job Responsibility

  • Manage international shipments end-to-end across various transport modes (air, sea, road, or rail)
  • Coordinate with clients, carriers, and third-party logistics providers to ensure seamless cargo movement
  • Maintain up-to-date and accurate data on the digital platform to keep clients informed about their shipments
  • Monitor shipment progress, proactively addressing delays or disruptions to ensure customer satisfaction
  • Produce and review all necessary shipping documentation
  • Provide clear and timely communication with clients
  • Ensure compliance with international shipping regulations and company policies across all modes of transport
  • Identify opportunities to optimise operational processes and enhance supply chain efficiency
  • Collaborate with internal teams to resolve issues, improve service quality, and deliver exceptional customer experiences
  • Provide insights and feedback on client operations to help shape supply chain strategies

Requirements

  • Strong communication skills
  • Customer-focused problem-solving
  • Adaptability
  • Time management
  • Teamwork
  • Organisation
  • Critical thinking
  • Conflict resolution
  • International transportation knowledge
  • Digital platform proficiency
  • Documentation expertise
  • Regulatory compliance
  • Operational analytics
  • Client relationship management
  • Attention to detail
  • Vendor coordination

What we offer

  • Generous Annual Leave
  • Flexible, Remote and Hybrid Working
  • Home Equipment Allowance
  • BUPA Private Medical Insurance
  • Annual L&D Budget
  • Paid Volunteering Days
  • Pension Scheme
  • Enhanced Maternity, Paternity, Adoption and Shared Parental Leave & Pay
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