Organizational Change Management & Training Coordinator

• Develop and implement change management strategies and training to drive technology adoption
• Collaborate with IT and business stakeholders to align efforts and project timelines
• Assess readiness and adoption risks, designing interventions to minimize disruption
• Create structured communication plans to keep stakeholders informed
• Serve as the main contact for change management and training initiatives, ensuring alignment with operational goals
• Work directly with cross-functional teams to integrate change and training into daily operations
• Build relationships at all levels, offering guidance for system and process adoption
• Facilitate workshops and feedback sessions to improve strategies
• Design and deliver training programs, including live sessions, e-learning, and instructional materials
• Monitor training effectiveness and change outcomes, refining as needed
• Develop user guides and resources to support end-users
• Provide ongoing training support post-implementation for sustained adoption
• Identify opportunities to streamline training and change management for increased efficiency
• Stay current on best practices and trends in change management and legal technology, recommending new solutions
• Continuously refine methodologies to stay aligned with organizational needs

• College degree strongly preferred
• Change management certifications (e.g., Prosci Certified Change Practitioner, CCMP) highly preferred
• Certifications in instructional design or training (e.g., CPTD) a plus
• ITIL Foundation or other IT service management certifications preferred
• Experience in change management, training development, or similar role, preferably in professional services or legal
• Strong knowledge of change management frameworks and tools, with ability to support major initiatives
• Skill in designing and delivering training for varied user groups
• Familiarity with IT systems and enterprise applications is preferred
• Proven ability to assess readiness, identify risks, and implement targeted interventions
• Strong communication and stakeholder engagement skills
• Experience using feedback to improve training and change success
• Understanding of adult learning and instructional design principles
• Ability to manage multiple projects in a dynamic environment
• Familiarity with legal or professional services is helpful but not required

Familiarity with legal or professional services

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan