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Are you an organised and proactive professional looking to make an impact in a dynamic project environment? We are seeking a Change Support Officer to provide critical coordination and administrative support to a high-performing change management team. In this role, you will help drive the successful delivery of change management activities and communications across multiple IT projects, engaging with key stakeholders and ensuring smooth program operations. If you thrive in a collaborative environment and excel at reducing administrative workload to keep projects moving forward, this is the perfect opportunity for you.
Job Responsibility
Coordinate change-related meetings, workshops, stakeholder engagement sessions, and training activities, managing scheduling, logistics, and follow-up actions
Maintain and update essential change documentation, including registers, presentations, change activity schedules, and readiness trackers
Support the preparation of reporting inputs, monthly change reports, dashboards, and governance materials to provide visibility on risks and milestones
Assist with the coordination of change impact assessment activities, including workshop preparation and collating stakeholder inputs
Track actions, decisions, and dependencies arising from change meetings, workshops, governance forums, and stakeholder engagement activities
Requirements
Demonstrated experience providing administrative, coordination, project, or program support within an ICT delivery or business transformation environment
Strong organisational skills with the ability to prioritise multiple tasks and manage stakeholder needs across several work streams
Proven experience coordinating meetings and workshops, including preparing materials, recording minutes, and managing action logs
High capability in Microsoft Office and collaboration tools, including Word, Excel, PowerPoint, Visio, Teams, and SharePoint
Experience supporting a change management team or utilizing collaboration tools like Draw.io, JIRA, Confluence, Miro, or Microsoft Planner is highly desirable
Nice to have
Experience supporting a change management team or utilizing collaboration tools like Draw.io, JIRA, Confluence, Miro, or Microsoft Planner
What we offer
Access to a Udemy license for ongoing learning and continuous professional development
Access to exclusive discounts across various platforms