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Org Change Management Manager

United States, Richardson · Job Posted April 16, 2026
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Job Description

We are seeking an experienced Organizational Change Management (OCM) Manager to drive the people side of change for a critical multi-year enterprise conversion initiative. This role will lead change management efforts for the migration of 3,200+ communities of a recent acquisition to a modern platform, working with highly tenured staff and managing complex stakeholder dynamics across multiple waves through December 2027.

Job Responsibility

  • Develop and execute comprehensive change management strategies aligned with the ADKAR model or similar framework
  • Lead OCM initiatives from September 2025 through December 2027, ensuring seamless integration with program governance
  • Design and implement wave-based change management approaches that minimize redundancy while maximizing lessons learned
  • Partner with Program Manager to ensure change management is fully integrated into governance structures, not treated as an ad-hoc effort
  • Drive adoption across an organization with highly tenured, influential staff who have natural resistance to change
  • Develop comprehensive communication plans synchronized with each implementation wave
  • Segment stakeholder groups (staff, board members, homeowners, partners) and tailor messaging to address unique needs and concerns
  • Create communication templates, content library, and playbooks for each wave
  • Implement multi-channel communication delivery (email, intranet, push notifications, virtual meetings, printed materials)
  • Conduct regular Q&A sessions and milestone announcements to reduce uncertainty and build trust
  • Monitor feedback channels and proactively address concerns throughout the migration
  • Identify and develop change champions from acquisition staff in early waves
  • Build and manage a network of Change Advocates to reinforce key messages and provide peer support
  • Coordinate with Communication Analyst to ensure consistent messaging across all channels
  • Leverage acquisition’s strong team collaboration culture to drive adoption and process redesign
  • Partner closely with Training Lead to ensure change management and training efforts are aligned
  • Support implementation of Train-the-Trainer model with core acquired company trainers
  • Coordinate with acquisition and client’s training teams
  • Ensure training addresses role-specific needs and is delivered just-in-time for each wave
  • Support blended learning approach combining virtual, in-person, and self-guided resources
  • Develop and implement change adoption metrics and tracking mechanisms
  • Conduct surveys and gather feedback to measure communication effectiveness
  • Track progress along the change curve using ADKAR or similar methodology
  • Capture and apply lessons learned across waves to institutionalize improvements
  • Provide regular reporting on change readiness and adoption rates to steering committee

Requirements

  • Bachelors degree preferred
  • At least 3-5 years of organizational change management experience with large-scale technology transformations required
  • Proven track record leading change initiatives impacting 1,000+ employees
  • Experience managing change in organizations with highly tenured, resistant-to-change populations
  • Background in property management, HOA management, or similar service industries preferred
  • Experience with multi-wave, phased implementations
  • People leadership experience required
  • Knowledge of change management methodologies (ADKAR, Prosci, Kotter, etc.)
  • Strong understanding of adult learning principles and training coordination
  • Experience developing and executing multi-channel communication strategies
  • Proven ability to build and manage change networks/champion programs
  • Skills in stakeholder analysis, impact assessment, and resistance management
  • Exceptional emotional intelligence and ability to navigate complex organizational dynamics
  • Strong facilitation and presentation skills for diverse audiences
  • Ability to influence without authority and build consensus across stakeholder groups
  • Cultural sensitivity and experience working with long-tenured employees
  • Collaborative approach to working with cross-functional teams
  • Outstanding written and verbal communication abilities
  • Experience creating executive-level communications and presentations
  • Ability to translate complex technical changes into meaningful business impacts
  • Skills in developing compelling change narratives and vision statements
  • Experience with various communication platforms and tools

Nice to have

  • Prosci or similar change management certification
  • Experience with property management systems or ERP implementations
  • Background in both waterfall and agile environments
  • Experience with Train-the-Trainer program development
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