Org Change Management Manager Job at Associa (Richardson)

Job Description

We are seeking an experienced Organizational Change Management (OCM) Manager to drive the people side of change for a critical multi-year enterprise conversion initiative. This role will lead change management efforts for the migration of 3,200+ communities of a recent acquisition to a modern platform, working with highly tenured staff and managing complex stakeholder dynamics across multiple waves through December 2027.

Job Responsibility

Develop and execute comprehensive change management strategies aligned with the ADKAR model or similar framework
Lead OCM initiatives from September 2025 through December 2027, ensuring seamless integration with program governance
Design and implement wave-based change management approaches that minimize redundancy while maximizing lessons learned
Partner with Program Manager to ensure change management is fully integrated into governance structures, not treated as an ad-hoc effort
Drive adoption across an organization with highly tenured, influential staff who have natural resistance to change
Develop comprehensive communication plans synchronized with each implementation wave
Segment stakeholder groups (staff, board members, homeowners, partners) and tailor messaging to address unique needs and concerns
Create communication templates, content library, and playbooks for each wave
Implement multi-channel communication delivery (email, intranet, push notifications, virtual meetings, printed materials)
Conduct regular Q&A sessions and milestone announcements to reduce uncertainty and build trust
Monitor feedback channels and proactively address concerns throughout the migration
Identify and develop change champions from acquisition staff in early waves
Build and manage a network of Change Advocates to reinforce key messages and provide peer support
Coordinate with Communication Analyst to ensure consistent messaging across all channels
Leverage acquisition’s strong team collaboration culture to drive adoption and process redesign
Partner closely with Training Lead to ensure change management and training efforts are aligned
Support implementation of Train-the-Trainer model with core acquired company trainers
Coordinate with acquisition and client’s training teams
Ensure training addresses role-specific needs and is delivered just-in-time for each wave
Support blended learning approach combining virtual, in-person, and self-guided resources
Develop and implement change adoption metrics and tracking mechanisms
Conduct surveys and gather feedback to measure communication effectiveness
Track progress along the change curve using ADKAR or similar methodology
Capture and apply lessons learned across waves to institutionalize improvements
Provide regular reporting on change readiness and adoption rates to steering committee

Requirements

Bachelors degree preferred
At least 3-5 years of organizational change management experience with large-scale technology transformations required
Proven track record leading change initiatives impacting 1,000+ employees
Experience managing change in organizations with highly tenured, resistant-to-change populations
Background in property management, HOA management, or similar service industries preferred
Experience with multi-wave, phased implementations
People leadership experience required
Knowledge of change management methodologies (ADKAR, Prosci, Kotter, etc.)
Strong understanding of adult learning principles and training coordination
Experience developing and executing multi-channel communication strategies
Proven ability to build and manage change networks/champion programs
Skills in stakeholder analysis, impact assessment, and resistance management
Exceptional emotional intelligence and ability to navigate complex organizational dynamics
Strong facilitation and presentation skills for diverse audiences
Ability to influence without authority and build consensus across stakeholder groups
Cultural sensitivity and experience working with long-tenured employees
Collaborative approach to working with cross-functional teams
Outstanding written and verbal communication abilities
Experience creating executive-level communications and presentations
Ability to translate complex technical changes into meaningful business impacts
Skills in developing compelling change narratives and vision statements
Experience with various communication platforms and tools

Nice to have

Prosci or similar change management certification
Experience with property management systems or ERP implementations
Background in both waterfall and agile environments
Experience with Train-the-Trainer program development

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Org Change Management Manager

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