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Order Workflow Manager

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Vodafone

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Location:
India , Bangalore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking an Order Workflow Management Specialist to deliver end-to-end fixed line product orders across global markets, ensuring customer requirements are met accurately, efficiently and on time. The role sits within Global Customer Connect and focuses on order execution, stakeholder coordination, escalation management and continuous improvement to achieve a world-class customer experience.

Job Responsibility:

  • Take accountability for the complete end-to-end delivery of fixed line product orders across global countries
  • Provide accurate and timely updates in GCC tools to enable reporting visibility and performance tracking for stakeholders
  • Build and maintain strong relationships with internal teams and stakeholders to support effective collaboration across Tribes
  • Own and manage critical escalations, coordinating resolution activities and leading post-escalation reviews
  • Ensure systems, GCC processes and methodologies are consistently followed to meet defined KPIs
  • Recommend and implement process improvement actions for assigned orders within agreed timelines
  • Analyse internal and third-party processes to develop strategies for order management optimisation
  • Ensure all systems are updated correctly to enable timely initiation of customer billing
  • Apply technical knowledge to support service activation, including coordination with third-party and Vodafone engineers, troubleshooting, router installations and circuit testing prior to customer handover

Requirements:

  • Strong proficiency in order management within a service delivery environment
  • Experience working with third-party carriers and suppliers
  • Comfortable operating in a diverse, large-scale operational setting
  • Excellent customer-facing and stakeholder engagement skills
  • In-depth knowledge of order management processes, escalation procedures and task management
  • Apply ITIL principles and vendor management practices effectively
  • Able to train and guide team members when required
  • Manage priorities effectively and demonstrate strong problem-solving skills
  • Hands-on experience with CRM tools and confident using MS Excel and MS PowerPoint
  • Communicate clearly and professionally, both verbally and in writing
What we offer:
  • Exposure to global fixed line delivery operations within a large telecom organisation
  • Opportunity to work closely with international customers, suppliers and internal stakeholders
  • A hybrid working model aligned with VOIS smart working principles
  • A role that directly contributes to improving customer experience through operational excellence

Additional Information:

Job Posted:
May 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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