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Vodafone Logo Vodafone · IT - Administration

Order Workflow Management Specialist

India, Bangalore · Job Posted May 04, 2026
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Job Description

We are seeking an Order Workflow Management Specialist to deliver end-to-end fixed line product orders across global markets, ensuring customer requirements are met with accuracy, efficiency and quality. This role sits within Global Customer Connect and focuses on order execution, stakeholder coordination, escalation management and continuous improvement of order delivery processes.

Job Responsibility

  • Take accountability for end-to-end delivery of fixed line product orders across global countries
  • Provide accurate and timely updates in GCC tools to support reporting and performance visibility for stakeholders
  • Build and maintain strong working relationships with internal teams and external stakeholders to enable effective collaboration across Tribes
  • Own critical escalations, coordinate resolution activities and lead post-escalation reviews with stakeholders
  • Ensure adherence to systems, GCC processes and methodologies to consistently meet defined KPIs
  • Identify opportunities for process improvement and ensure corrective actions are implemented on time
  • Analyse internal and third-party order management processes to optimise delivery performance
  • Ensure all systems are updated accurately to enable timely billing initiation
  • Apply technical knowledge to support service activation, including coordination with third-party and Vodafone engineers, troubleshooting, router installations and circuit testing prior to customer handover

Requirements

  • At least 4+ years’ experience supporting large corporate customers within service delivery environments
  • Prior experience in order management, project management or supplier management roles
  • Strong expertise in order management processes, escalation handling and task management
  • Experienced in working with third-party carriers and suppliers
  • Hands-on experience using CRM tools and comfortable working with MS Excel and MS PowerPoint
  • Solid technical knowledge of LAN, WAN, Ethernet and IP networking
  • Exposure to managed services, cloud or hosting, data and connectivity, or switching and routing technologies
  • Applies ITIL principles and vendor management practices effectively
  • Organized, proactive and able to prioritise multiple tasks while maintaining attention to detail
  • Communicates clearly and professionally with customers, stakeholders and cross-functional teams

What we offer

  • Exposure to global fixed line delivery operations within a large-scale telecom environment
  • Opportunities to work closely with international stakeholders and third-party partners
  • A hybrid working approach aligned with VOIS smart working principles
  • A collaborative environment focused on customer experience, operational excellence and continuous improvement
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