Order to Cash Operations Analyst III Job at Skyhigh Security (Bangalore)

Job Description

About the role: Data Steward for Worldwide Orders, Assets & Entitlements. Review and analyze data and provide input to the order operations teams to ensure accurate booking of orders for all Geos. Perform routine data maintenance activities, including analysis, cleansing and reporting of customer master data, hierarchy updates, and attribute assignment to ensure accurate records of the customers/partners etc. Maintain productivity and quality as per set standards. Interact with global Customer Database, Order Operations, Revenue, IT and Sales Support teams to identify areas of process improvements. Review and analyze customer data to perform tasks like data cleansing, deduplication of accounts, data standardization, etc. Build and maintain customer and partner hierarchies. Work on issues, analyze the data and provide an update to management with suggestions. Should be focused towards delivering projects on time. Maintain up-to-date knowledge of Trellix products and processes. Participate in projects and resolve process inefficiencies.

Job Responsibility

Data Steward for Worldwide Orders, Assets & Entitlements
Review and analyze data and provide input to the order operations teams to ensure accurate booking of orders for all Geos
Perform routine data maintenance activities, including analysis, cleansing and reporting of customer master data, hierarchy updates, and attribute assignment to ensure accurate records of the customers/partners etc
Maintain productivity and quality as per set standards
Interact with global Customer Database, Order Operations, Revenue, IT and Sales Support teams to identify areas of process improvements
Review and analyze customer data to perform tasks like data cleansing, deduplication of accounts, data standardization, etc
Build and maintain customer and partner hierarchies
Work on issues, analyze the data and provide an update to management with suggestions
Should be focused towards delivering projects on time
Maintain up-to-date knowledge of Trellix products and processes
Participate in projects and resolve process inefficiencies
Performs key activities and problem solving activities related to broad business operations and the order to cash end-to-end process, including order management, licensing, provisioning, assets & entitlements, royalties, returns, tech support replacements, logistics, and billing
Conducts these activities across a range of go-to-market motions
Partners cross-functionally leading problem solving and issue resolution related to order complexity – with sales, channel, legal, deal desk, revenue, product management, finance, and sales operations
Works closely with key channel partners building relationships, enabling, and working together important initiatives
Collaborates with IT on process and systems improvements

Requirements

10+ years in master data management
Preferably with commerce/business administration background
Good communication skills: Fluency in English is a must
Advanced computer skills (Google products etc.)
Strong work ethic & organizational skills
Analytical and problem solving abilities
Should be flexible to work in shifts
Prioritization, attention to detail and task management skills

What we offer

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

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Order to Cash Operations Analyst III

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