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Order taker

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Four Seasons

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Location:
Morocco , Casablanca

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Take guest orders, communicate special requests to the kitchen, and coordinate delivery of orders and complementary in-room amenities according to Four Seasons Standards.

Job Responsibility:

  • Take guest orders, communicate special requests to the kitchen, and coordinate delivery of orders and complementary in-room amenities according to Four Seasons Standards
  • Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste, and preparation methods
  • Upsell additional services and products to maximize revenues
  • Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system
  • check completed kitchen orders with the guest’s original order
  • Private Bar and beverage food quality
  • guestroom by Room Service Servers in a timely manner to ensure proper food and beverage quality
  • properly and accurately close guest checks
  • record guest charges and gratuities
  • Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
  • Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion
  • Maintain and file logs of amenity deliveries, table retrievals and private bar service requests
  • Update Opera with guest preferences collected and maintain regular reports to review in-house and arriving VIPs with special requests/set-ups
  • Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Empact
  • Work harmoniously and professionally with co-workers and supervisors
  • Stock and order paper (cups, tags, straws etc) and office (Micros paper, printing paper, amenity cards, breakfast doorknob menus etc) supply items
  • Assist in setting tray tables for delivery
  • Work closely with the housekeeping coordinator to handle in-room guest requests simultaneously and seamlessly
  • Use HotSOS to dispatch staff to guestroom (and residential) floors to complete the needed request
  • Use Opera reports to prepare for hotel guests
  • share communication with team and beyond regarding preferences
  • update records/profiles etc
  • Coordinate with banquets when special deliveries are requested from an event to the guest room (i.e. midnight snack for bride and groom etc)
  • Complete cashiering duties as per guideline daily
  • Assist in preparing regular Avero reports to analyze performance and adjust strategy according to guest preferences
  • Assist with payroll reporting
  • Have excellent Food & Beverage product knowledge and be able to be assertive and provide alternatives and solutions to guests’ inquiries / problems / suggestions
  • Liaise with the Kitchen shift leader whenever in doubt about any guests' requests which are out of the menu / extraordinary, prior to confirming with the guests
  • Be able to use Open table and appropriately take a guest’s reservation for any of our food and beverage outlets
  • To provide a friendly and professional service that always exceeds guests’ expectations
  • Assist in phone coverage with other departments
  • Assist the department to upkeep relevant noticeboards
  • Prepare related paperwork for new hires
  • To accept responsibility for the health, safety and welfare of all areas of the department, guests and employees and to respond properly to any hotel emergency
  • To safeguard guests and employees with knowledge and application of health and safety, accident prevention, fire drills and first aid
  • To ensure you read the hotel's employee handbook and understand and adhere to its rules and regulations, particularly the policies and procedures relating to Fire, Hygiene, Health and Safety
  • To undertake other duties and responsibilities which, while outside the normal routine, will be within the position's overall scope
  • To maintain good working relationships with your colleagues and all other departments through working by The Golden Rule
  • To respond to any changes in the department as dictated by the needs of industry, company or hotel
  • To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs
  • To conduct and attend training sessions as outlined
  • Perform other tasks or projects as assigned by the Director of Food & Beverage or In-Room Dining Manager

Requirements:

  • Must be able to obtain any required food handling and/or sanitation certifications required by local or state agencies
  • Requires knowledge and the ability to operate computer equipment including word processing and spreadsheet software plus other systems (i.e. Opera, Windows, Bayan payroll and analysis reports etc)
  • To comply with local legislation as required
  • To report for duty punctually wearing the correct uniform/attire and name badge
  • To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards
  • Wear hair restraint/hat, gloves, apron, jacket and closed-toed shoes while on duty

Additional Information:

Job Posted:
March 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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