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Order Taker - In Room Dining

United States, Santa Barbara Employment contract 26.50 USD / Hour · Job Posted June 02, 2026
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Job Description

At The Ritz-Carlton, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Your role will be to ensure that the Gold Standards of The Ritz-Carlton are delivered graciously and thoughtfully every day.

Job Responsibility

  • Take room service orders over the phone
  • Answer questions on menu selections and check with kitchen staff
  • Answer guest questions or concerns regarding the origin, vintage, and style of various wines
  • Place and log call back for room service order
  • Notify guests and management of delays in service delivery
  • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
  • Maintain cleanliness of work areas throughout the day
  • Record transaction in MICROS system at time of order
  • Complete all closing reports, including MICROS reports
  • Process all payment methods
  • Follow all company and safety and security policies and procedures
  • Report accidents, injuries, and unsafe work conditions to manager
  • Complete safety training and certifications
  • Ensure uniform and personal appearance are clean and professional
  • Maintain confidentiality of proprietary information
  • Protect company assets
  • Welcome and acknowledge all guests according to company standards
  • Anticipate and address guests’ service needs
  • Assist individuals with disabilities
  • Thank guests with genuine appreciation
  • Speak with others using clear and professional language
  • Answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others
  • Support team to reach common goals
  • Ensure adherence to quality expectations and standards
  • Stand, sit, or walk for an extended period of time
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors

Requirements

  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification

Nice to have

Hospitality experience preferred

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