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At The Ritz-Carlton, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Your role will be to ensure that the Gold Standards of The Ritz-Carlton are delivered graciously and thoughtfully every day.
Job Responsibility
Take room service orders over the phone
Answer questions on menu selections and check with kitchen staff
Answer guest questions or concerns regarding the origin, vintage, and style of various wines
Place and log call back for room service order
Notify guests and management of delays in service delivery
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
Maintain cleanliness of work areas throughout the day
Record transaction in MICROS system at time of order
Complete all closing reports, including MICROS reports
Process all payment methods
Follow all company and safety and security policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Support team to reach common goals
Ensure adherence to quality expectations and standards
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors