Order Support and Data Management Job at Alfa Laval (Pune)

Order to Cash, Order Management and Billing Lead

We are looking for a strategic and hands-on leader to own and scale the Order Ma...

Location

United States , San Francisco

Salary:

185000.00 - 205000.00 USD / Year

OpenAI

Expiration Date

Until further notice

Requirements

10+ years of experience across Order-to-Cash, Order Management, and Billing Operations within a SaaS, enterprise software, or high-growth technology environment
At least 5 years of proven leadership in a managerial role
In-depth knowledge of SaaS billing models, including subscription, usage-based, and hybrid structures
Hands-on experience with CPQ, ERP, and billing platforms (e.g., Salesforce, Oracle Fusion, NetSuite, Stripe, Metronome)
Exceptional communication skills, capable of cross-functional collaboration and efficient resolution of customer issues
High detail orientation and a data-driven mindset, skilled in analyzing complex billing scenarios and driving continuous process enhancements
A strong understanding of month-end close, reconciliations, and SOX compliance frameworks
Demonstrated success driving automation initiatives and system implementations across the OTC cycle
Strong problem-solving abilities with a proactive approach
Thrive in dynamic environments, demonstrating the ability to navigate ambiguity, solve complex problems, and manage timelines effectively in a fast-paced, ever-evolving setting

Job Responsibility

Oversee the complete order-to-invoice lifecycle and establish the systems, controls, and workflows needed to ensure accurate, timely, and audit ready billing at scale
Embed AI and automation directly into Order Management and Billing workflows to reduce rework, eliminate manual intervention, and proactively identify discrepancies before they become billing or revenue impacting issues
Partner cross-functionally with Revenue Systems, Product, Engineering, GTM, Legal, and Deal Desk to ensure quoting, configuration, provisioning, billing, and ERP stay aligned and integrated as new products and pricing models launch
Build and enforce controls and segregation of duties, ensuring documentation, approvals, reconciliations, and exception handling are clear, repeatable, and audit ready
Lead Order to Cash representation in system implementations and enhancements, defining requirements, validating data flows, and ensuring new capabilities support both current needs and long term scalability
Ensure data completeness and accuracy during month end close by validating that all order, pricing, billing, and usage information is fully captured and reconciled before flowing into revenue systems
Establish KPIs and performance dashboards that measure billing accuracy, cycle times, automation rates, customer escalations, and overall operational throughput to guide decision-making and prioritization
Develop and maintain operational documentation (SOPs, playbooks, runbooks, training pathways) to support consistent execution and scalability
Build and lead a high performance team, creating role clarity, mentoring talent, setting accountability mechanisms, and fostering a culture of ownership, transparency, and continuous improvement

What we offer

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible

Fulltime

Order Management and Billing Analyst

The role of the Order Management and Billing Analyst (OBA) is to assist the sale...

Location

Czechia , Prague

Salary:

Not provided

Teradata

Expiration Date

Until further notice

Requirements

Experience in order management or in a related field with transferable skills
Excellent oral and written communication skills
Ability to lead problem solving activity
The ability to manage stress without it negatively effecting work quality or professional demeanor
Knowledge of Microsoft Office tools, especially Excel
Excellent organization skills and a high level of comfort handling details
Ability to coordinate and prioritize multiple tasks successfully in a fast-paced environment
French and/or Arabic language is must

Job Responsibility

Assist the sales force in submitting completely accurate order data
Identify all elements of a transaction for analysis
Manage the tasks of reviewing, inputting, and invoicing customer orders
Process hardware, software, subscription, consulting, professional services, and maintenance orders
Use the tools and processes designed for order management and maintain compliance to all corporate policies involving order transactions
Ensure the sourcing of orders follow the expected shipment date as per business needs
Communicate with hardware suppliers and delivery/logistic teams
Support order management process in terms of invoicing based on invoice triggers in our ERP
Ensure all documentation is properly stored in the appropriate systems
Keep apprised of the status of cloud provisioning, and trigger invoicing per customer agreements and orders aligned to our corporate policies

What we offer

We prioritize a people-first culture
We embrace a flexible work model
We focus on well-being
We are committed to actively working to foster an inclusive environment that celebrates people for all of who they are

Fulltime

Order Management Support

Good customer service does not stop with the offer. It continues until the order...

Location

France , Paris

Salary:

Not provided

Bachmann Chemical and Engineering

Expiration Date

Until further notice

Requirements

Studies in order management/sales administration, or similar training (minimum BTS)
2 to 3 years of experience in order processing or back-office
Customer focus and good communication skills
Organized, proactive, and able to work in a team
Work independently, in Paris office and sometimes from home
Good MS Office skills
CRM experience is a plus
Fluent in French and intermediate English (B1 or better)
You live in the Paris area

Job Responsibility

Support order management activities for BACHMANN France (France and Luxembourg)
First contact for customers and partners
Follow the order process – from entry to delivery
Update customer data in Microsoft Dynamics and CRM
Ensure smooth communication and excellent service
Communicate in English with support services and colleagues from other subsidiaries

What we offer

Join a growing international team with an open and friendly culture
Work on a first-name basis from day one
Teamwork and respect matter
Learn from each other
Celebrate success together
Keep a great team spirit

Fulltime

Compound Management Application & Data Support Lab Head

Pfizer’s purpose is to deliver breakthroughs that change patients’ lives. At the...

Location

United States , Groton

Salary:

120800.00 - 201400.00 USD / Year

Pfizer

Expiration Date

Until further notice

Requirements

13+ years of industry experience with a bachelor’s degree, 11+ years of experience with a Master’s degree or 8+ years of experience with a Ph.D in Computer Science, Software Engineering, Data Science, Information Science or related field
Demonstrated breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, senior leadership, stakeholders, external partners, and to develop, mentor and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact
Demonstrated 5+ years of software engineering project management experience
Track record of leading cross functional/multi-disciplinary matrix teams to successful delivery of project objectives
Expert knowledge in the software engineering discipline and the importance of adhering to a software development lifecycle process to ensure high-quality software solutions
Expert technologist with practical experience in designing & developing software solutions to solve complex problems leveraging Agile methodologies
Demonstrated ability in performing business analysis and workflow/process design & development
Expert knowledge in troubleshooting highly technical, and complex software issues and identifying potential root causes
Excellent communication skills and a demonstrated ability to create and strongly contribute to and provide technical expertise to research initiatives and project teams
Recognized as an expert in identifying and developing technical strategies to support mid- and long-term goals for the department

Job Responsibility

Provide oversight & strategic management of the development, acquisition, implementation, operation, troubleshooting, maintenance and support of software solutions within the Groton sample management laboratories that manage the receipt, storage, solubilization, aliquoting, and preparation of samples for assays in an automated, efficient manner ensuring high-quality access to the Pfizer compound collection for drug discovery teams
Lead, mentor, and develop a group of Data & Computer Scientists that develop & support lab-based software solutions & collaborate with Digital teams on the development & support of enterprise-level software solutions in use within the Compound Management workflows
Play a key role in meeting financial targets by co-managing Digital project and Compound Management operational budgets by managing purchase orders, invoices and project spend, assisting in the preparation of funding requests, Request for Proposals, Statements of Work (SOWs) and Master Service Agreements (MSAs) and negotiating purchase & sustain software costs with vendors and internal procurement teams
Collaborate with Compound Management lab heads, Laboratory Automation specialists, Digital technologists, Hit-to-Lead and Lead Optimization scientific teams & stakeholders to drive the strategic direction for the portfolio of applications
Lead cross-functional teams to drive the implementation of enhancements to the software & hardware portfolio within ATCM
Leverage technical subject matter expertise & insight into the design & development of innovative solutions & algorithms to solve complex software, automation, and workflow needs within Compound Management
Align with Digital development & security requirements on infrastructure, technologies, software engineering best practices, development lifecycles, configuration management and software quality assurance
Contribute to the strategy of ATCM and Structure, Analytical, & Molecular Sciences (SAMS) groups as a member of the ATCM & SAMS Leadership Teams

What we offer

Relocation support available
Eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 17.5% of the base salary
Eligibility to participate in our share based long term incentive program
401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution
Paid vacation, holiday and personal days
Paid caregiver/parental and medical leave
Health benefits to include medical, prescription drug, dental and vision coverage

Fulltime

Order Management Analyst - Portuguese and Spanish Speaker

Location

United Kingdom , Frimley

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Fluent in English and Portuguese, written and verbal, with a minimum of conversational Spanish (preferred)
Should be of graduate caliber
Supply Chain Experience or understanding of end-to-end Supply Chain (desirable)
Previous experience in customer services and order management experience (desirable)
Intermediate level in Word, Excel and Outlook
Knowledge of Lean methodology & tools an advantage (desirable)

Job Responsibility

To leverage communication and influencing skills in relation to order management, to maximize the customer case fill (and on time delivery if appropriate) in line with departmental and customer targets
To work closely with other members of the customer Fulfilment team, as well as the Associate Manager to provide outstanding service to all customers
To maximize collaborative ways of working with trade customers through analysis
to communicate recommendations to benefit the business and to build strong collaborative relationships with our partners in the local business to drive commercial and supply chain initiatives
To professionally manage stock allocations in line with local sales & supply chain teams’ expectations in low or out of stock situations
To ensure the effective management of new product listings and delists into customers through liaison with the local sales & logistics service providers
Supported by promotional grids, to work closely with local sales teams and customers to ensure the professional management of customer promotions/other trade events
Ensure the accurate and smooth processing of customer orders and master data (Customer & Material Data) in SAP
To deliver ongoing effectiveness improvements to the order management activity using LEAN Tools and Methodologies

What we offer

Flexible starting and finishing times + 4.5 day working week
33 days annual leave including public holidays due to supporting European countries
Profit Share, Pension, Life cover & Health Insurance
Shuttle bus from local train stations, Cycle to Work Scheme, EV Charging, Free parking
Newly revamped Gym with free classes and NEW Spin Studio

Fulltime

Order Management Executive (Sales / Supply Chain)

You will be handling all sales support and customer service activities of assign...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Randstad

Expiration Date

July 16, 2026

Requirements

Minimum 5 - 7 years relevant working experience in sales support, supply chain or customer service
Able to handle full cycle of order fulfilment and order management
Experience in marine industry is an advantage, but not mandatory
Strong in Excel and other MS office applications
Degree or Diploma holder in Supply Chain/Business/sales and marketing

Job Responsibility

Handle customer inquiries related to product availability, pricing, delivery surcharges, and lead times in a timely and professional manner
Collaborate closely with the Sales team to understand customer requirements and ensure accurate execution of pricing, supply arrangements, and payment terms for each account
Manage the whole delivery process from inquiry to invoice, ensuring smooth and efficient fulfillment through coordination with customers, Sales team and Supply Chain team
Coordinate and fulfill delivery requirements, proactively managing changes to delivery schedules and providing professional advice on local geographical conditions and supply constraints
Perform order follow-up activities, including submission of delivery notes for invoicing, monitoring outstanding payments
Maintain ongoing and positive customer relationships by monitoring account performance, addressing service issues, and tracking changes within assigned accounts
Provide back-office support functions such as data entry, order documentation, system updates, report preparation, and maintenance of accurate customer and transaction records
Support internal administrative processes by assisting with sales reports, compliance documentation, and internal coordination across departments

What we offer

Fully wfh
Insurance coverage
MNC industry

Application Support And Maintenance - Healthcare Provider

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience working within the Healthcare Provider domain, with a strong understanding of hospital workflows and operational support
Incident & Problem Management: Investigate, troubleshoot, and resolve L2/L3 incidents for COTS healthcare applications, ensuring timely restoration of services and adherence to SLAs
perform root cause analysis for recurring issues
Application Monitoring & Maintenance: Proactively monitor application health, interfaces, and batch jobs
perform regular maintenance, patch validation, and upgrades in coordination with vendors and internal teams
Change & Release Support: Assess, implement, and validate application changes (configurations, patches, upgrades) through controlled release processes, including impact analysis and rollback planning
Stakeholder & Vendor Coordination: Act as a liaison between business users, IT teams, and third-party vendors for issue resolution, enhancements, and escalations, particularly for regulated healthcare workflows
Compliance & Documentation: Maintain knowledge articles, runbooks, and audit documentation
ensure adherence to healthcare regulations (e.g., HIPAA), security standards, and data privacy requirements
Understanding of acute care clinical workflows (admissions, vitals, documentation)

Job Responsibility

Investigate, troubleshoot, and resolve L2/L3 incidents for COTS healthcare applications, ensuring timely restoration of services and adherence to SLAs
perform root cause analysis for recurring issues
Proactively monitor application health, interfaces, and batch jobs
perform regular maintenance, patch validation, and upgrades in coordination with vendors and internal teams
Assess, implement, and validate application changes (configurations, patches, upgrades) through controlled release processes, including impact analysis and rollback planning
Act as a liaison between business users, IT teams, and third-party vendors for issue resolution, enhancements, and escalations, particularly for regulated healthcare workflows
Maintain knowledge articles, runbooks, and audit documentation
ensure adherence to healthcare regulations (e.g., HIPAA), security standards, and data privacy requirements

Fulltime

Order Management Specialist

The Order Management Specialist will report to the Manager, Order Management, an...

Location

Bangladesh , Dhaka

Salary:

Not provided

Optimizely

Expiration Date

Until further notice

Requirements

Bachelor's degree in business, finance, or a related field, or equivalent practical experience
Minimum 1 years of experience in Order Management or Order-to-Cash operations, preferably in a SaaS
Proficiency in Microsoft Office, particularly Excel
prior experience with NetSuite and Salesforce is highly desirable
Good understanding of the Order-to-Cash lifecycle, including order entry, contract validation, billing, and revenue support
High attention to detail with a focus on data accuracy and system integrity
Effective communication skills with the ability to collaborate across Finance, Sales Operations, and cross-functional teams
Organized and self-motivated, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment
Comfortable working with global teams

Job Responsibility

Accurately review and process incoming orders, ensuring compliance with company policies, pricing, and contractual terms
Set up customer accounts, subscriptions, and sales orders in NetSuite using the correct SKUs and terms
Ensure billing schedules and renewals align with signed agreements and revenue recognition guidelines
Maintain accurate data across Salesforce and NetSuite to support billing, invoicing, and reporting
Act as a point of contact for OM-related inquiries, working with Billing, Sales, Finance, and Customer Success to resolve order and billing issues
Perform quality checks on order entries, customer account updates, and documentation to uphold accuracy and compliance standards
Support process improvements and help implement best practices in Order Management

What we offer

Best-in-class compensation plans
Two annual festival bonuses
Recognition and rewards programs
Vacations days
Annual Work/Service Anniversary Leave
Parental leave (both maternity and paternity)
Health insurance
Reproductive benefits for both parents
Volunteering opportunities to make a difference
Chance to work alongside our incredible global team

Fulltime

Select Country

Order Support and Data Management

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?