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Order Success Representative

United States, Buffalo 19.00 - 22.00 USD / Hour · Job Posted February 21, 2026
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Job Description

The Order Success Representative is responsible for executing orders to ensure the customer experience is as smooth as possible to aid in business growth and retention. The Order Success Representative oversees customer orders from start to finish to ensure completion, accuracy, and customer satisfaction. The role will work directly with vendors, sales and the creative team to ensure products meet deadlines, stay within budget, and exceed quality expectations.

Job Responsibility

  • Quotes product based on customer specifications
  • Orders product based on customer requests
  • Completes art sheets required prior to an item being prepared for production
  • Inputs customer orders into invoicing system
  • Reviews customer billing and invoicing prior to it being submitted to the customer
  • Provides customer support regarding orders, returns, shortages, damages, and back ordered products
  • Processes customer credits in the invoicing system
  • Supports outside sales Representatives and their customers
  • Reconciles vendor invoices with customer invoices
  • Meets with customers to determine their needs and advise them on how Legends Global Merchandise can help meet those needs
  • Checks in and receive products from vendors when time sensitive
  • Files customer order documentation

Requirements

  • Bachelor’s degree or 3 years of related work experience
  • Well-developed oral and written communication skills
  • Strong organizational and problem-solving ability
  • Strong computer skills and the ability to use AI
  • Ability to meet deadlines and work independently
  • Effective prioritization skills, and the capacity to work efficiently without sacrificing quality
  • Strong attention to detail

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