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The Order Processor Specialist works with the team and the Customer Support Account Specialists verifying and entering orders according to customer’s specifications in an SAP system. This individual will review all incoming orders and or changes, prioritizing those that require expediting. They will access customer account information, enter appropriate order information, and prepare necessary documentation to stage orders in the SAP computer system.
Job Responsibility:
Review and process different types of orders which require special handling
Complete sales order process from order entry through order invoicing
Communicate with other departments (Customer Support, Client Relations, Finance, etc.) to ensure that orders are processed per customer’s detailed instructions
Evaluate situations and make appropriate decisions
Create sales reports and analyze data – review pending orders and follow up in a timely manner
Ability to complete tasks with minimal supervision
Able and knowledgeable to make updates to orders as needed
Working with other departments (Customer Support, Order Admin or Shipping) to expedite the shipment of priority orders
Other duties or responsibilities as required
Requirements:
High School/GED
1-2 years of Order Entry preferred
SAP experience
Proficient in Excel (i.e., create reports, pivot tables, VLOOKUP)
Microsoft Outlook, PowerPoint, Word, Adobe Acrobat, Audio/video conferencing systems (i.e., Teams/Zoom)
Knowledge of order processing data impact to the rest of the company
Basic knowledge of company products and procedures
Must be able to manage and prioritize several different tasks each day
Excellent verbal and written communication skills
Strong critical thinking
Must excel in organizational and time management skills
Must have strong data entry skills – able to type fast and accurately, both numerically and alphabetically
Positive attitude and team player
Nice to have:
College is preferred
Customer Support experience a plus
Some technical knowledge/product knowledge is helpful
What we offer:
medical, vision, dental, and life and disability insurance