Order Processing Staff

• Process incoming customer orders with precision and efficiency
• Monitor and address pending, unpaid, or shipment hold orders to ensure timely resolution
• Update and manage customer records, including cancellations, name changes, and address modifications
• Handle product returns and cancellations while ensuring proper documentation is maintained
• Assist customers with regional registration updates and inquiries
• Communicate with headquarters to resolve registration-related issues effectively
• Identify and report system issues using designated ticketing platforms
• Collaborate with the accounting team to address payment-related concerns and inquiries
• Ensure compliance with company policies, including the no-overtime policy and deadline adherence

• Completion of some college coursework is preferred
• At least one year of experience in data management or order processing is required
• Proven ability to handle customer calls and accurately enter orders
• Strong attention to detail and excellent organizational skills
• Capability to multitask and meet deadlines in a dynamic work setting
• Willingness to work Monday through Saturday with one weekday off
• Proficiency in using computer systems and ticketing platforms is an advantage
• Ability to lift up to 15 lbs and work comfortably in an office environment

Proficiency in using computer systems and ticketing platforms is an advantage

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan