Order Processing Specialist

• Process and invoice customer orders through the company’s ERP system and track orders through completion
• Support the onboarding and configuration of new trading partners and customers
• Receive, review, and process EDI orders while ensuring accuracy and timeliness
• Verify order information including product details, quantities, pricing, and order identification numbers
• Maintain accurate order records and provide shipping confirmations to customers
• Respond to customer service inquiries via phone and email regarding orders, shipments, and account questions
• Provide order updates and communicate effectively with customers and internal teams
• Assist with general order entry tasks regardless of the order source
• Support sales teams by responding to incoming inquiries and assisting with order-related requests
• Process product replacement requests as needed in coordination with internal teams
• Prepare and maintain sales and operational reports on a daily, weekly, and monthly basis
• Identify opportunities to recommend additional products or services when appropriate

• Associate’s degree preferred or equivalent professional experience
• Minimum 3 years of experience in customer service, order entry, or data processing
• At least 1 year of experience working with EDI transactions or platforms
• Experience with EDI solutions is highly desirable
• Strong proficiency with Microsoft Office, particularly Excel, Outlook, and Word
• Excellent written and verbal communication skills
• Strong attention to detail with the ability to manage multiple priorities
• Ability to work collaboratively and take direction from multiple stakeholders
• Strong problem-solving abilities and adaptability in a dynamic work environment
• Reliable, organized, and capable of meeting deadlines

Prior experience in healthcare, medical device, or regulated industries is a plus

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan