Order Processing Officer

Execute Spare Part and Service Order Processing for the Southeast Asia region. Arrange and coordinate freight deliveries with 3PL partners from vendor to customer via courier, sea freight, air freight, or local trucking. Provide customer service support to internal teams and direct customers, addressing inquiries promptly. Follow up on account receivable to maintain strong credit performance. Manage trade instruments and shipping documents, including D/P, D/A, Letter of Credits, prepayment and credit terms. Oversee and manage the return-of-material process. Address customer feedback, complaints and requests for service remedies. Perform additional duties and responsibilities as business needs evolve. Provide efficient and effective Customer Service to internal and external Customers. Responsible for Southeast Asia region order processing and shipping arrangement. Ensure on-time delivery based on customer request delivery date. Maintain strong collaboration with Manufacturing Factory (MLS) or external suppliers