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Order Processing Officer

Malaysia, Subang Jaya · Job Posted May 15, 2026
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Job Responsibility

  • Execute Spare Part and Service Order Processing for the Southeast Asia region
  • Arrange and coordinate freight deliveries with 3PL partners from vendor to customer via courier, sea freight, air freight, or local trucking
  • Provide customer service support to internal teams and direct customers, addressing inquiries promptly
  • Follow up on account receivable to maintain strong credit performance
  • Manage trade instruments and shipping documents, including D/P, D/A, Letter of Credits, prepayment and credit terms
  • Oversee and manage the return-of-material process
  • Address customer feedback, complaints and requests for service remedies
  • Perform additional duties and responsibilities as business needs evolve
  • Provide efficient and effective Customer Service to internal and external Customers
  • Responsible for Southeast Asia region order processing and shipping arrangement
  • Ensure on-time delivery based on customer request delivery date
  • Maintain strong collaboration with Manufacturing Factory (MLS) or external suppliers

Requirements

  • Diploma or Degree in Supply Chain or Logistics
  • Minimum 3 years' experience in supply chain or order fulfilment environment
  • Strong PC and software knowledge (MS Word, Excel, PowerPoint, MS Office
  • Knowledge of SAP (SD Module, Stock, Procurement)
  • Good knowledge in incoterm and freight management
  • Excellent analytical, problem solving and organizational skills
  • Proficient in English

What we offer

  • Career and personal development
  • Learning platform
  • Flexible working options and hybrid working
  • Diverse and inclusive workplace
  • Cross-cultural working environment
  • Family-owned business culture

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