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Order Processing & Office Assistant

United States, Streetsboro · Job Posted March 20, 2026
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Job Description

We are seeking a detail-oriented and reliable Order Processing & Office Assistant for an on-site, desk-based position (not remote) to support our daily office operations. No lifting is required; all duties are performed at a desk.

Job Responsibility

  • Process manual customer orders with accuracy and attention to detail
  • Create shipping labels using FedEx and UPS platforms
  • Input and maintain customer and order data in Excel spreadsheets
  • Answer incoming phone calls, with a focus on processing replacement part orders and providing excellent customer service
  • Perform other general office tasks as assigned (e.g., filing, scanning, data entry)

Requirements

  • Proficiency with Excel and experience entering information into spreadsheets
  • Prior office experience preferred, especially in order processing or administrative support
  • Strong communication and organizational skills
  • Comfortable working in a fast-paced, on-site environment
  • Must be able to work exclusively in-office
  • remote work is not available for this position
  • Proven experience with multi-line phone systems and managing calls effectively
  • Strong back-office support skills with the ability to handle administrative tasks
  • Excellent customer service abilities to address inquiries and resolve issues
  • Proficiency in order entry processes with high attention to detail
  • Advanced knowledge of Microsoft Excel for data processing and spreadsheet management
  • Familiarity with data processing techniques and accuracy in handling information
  • Ability to work on-site, as remote work is not available for this position

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

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