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We are seeking a detail-oriented and reliable Order Processing & Office Assistant for an on-site, desk-based position (not remote) to support our daily office operations. No lifting is required; all duties are performed at a desk.
Job Responsibility:
Process manual customer orders with accuracy and attention to detail
Create shipping labels using FedEx and UPS platforms
Input and maintain customer and order data in Excel spreadsheets
Answer incoming phone calls, with a focus on processing replacement part orders and providing excellent customer service
Perform other general office tasks as assigned (e.g., filing, scanning, data entry)
Requirements:
Proficiency with Excel and experience entering information into spreadsheets
Prior office experience preferred, especially in order processing or administrative support
Strong communication and organizational skills
Comfortable working in a fast-paced, on-site environment
Must be able to work exclusively in-office
remote work is not available for this position
Proven experience with multi-line phone systems and managing calls effectively
Strong back-office support skills with the ability to handle administrative tasks
Excellent customer service abilities to address inquiries and resolve issues
Proficiency in order entry processes with high attention to detail
Advanced knowledge of Microsoft Excel for data processing and spreadsheet management
Familiarity with data processing techniques and accuracy in handling information
Ability to work on-site, as remote work is not available for this position
What we offer:
medical, vision, dental, and life and disability insurance