Order Processing / Customer Service Representative

• Receive and review customer orders, resolving discrepancies as needed
• Process sales orders within SAP, ensuring accuracy in pricing, product configuration, and delivery timelines
• Send order acknowledgements and communicate updates to customers
• Coordinate with factories, purchasing teams, and warehouses to ensure timely delivery of products
• Communicate shipment delays and provide status updates to customers
• Arrange logistics and shipping in accordance with company guidelines
• Create invoices and coordinate with the finance department regarding payment or credit issues
• Provide customer support related to inventory availability, delivery dates, and product inquiries via phone and email
• Maintain accurate order documentation and records
• Assist with claims resolution related to delivered products
• Manage product returns following company RMA procedures
• Update reports related to invoicing, orders, and operational metrics
• Maintain and update customer and material information within SAP
• Partner with inventory management to maintain proper stock levels

• 3+ years of experience in order processing, customer service, operations, or logistics support
• Strong SAP experience required
• Strong Microsoft Excel skills required
• Excellent communication and organizational skills
• Ability to multitask and prioritize in a fast-paced environment
• Bilingual Spanish is a must

Experience coordinating shipments, invoicing, and inventory preferred

• Medical, vision, dental, and life and disability insurance
• Company 401(k) plan