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We are looking for an experienced and detail oriented Order Processing Coordinator to join a growing team and play a key role in ensuring customer orders are processed accurately and delivered on time. This is a hands on role managing the full order life cycle, from order receipt through to delivery and invoicing, working closely with internal teams and international suppliers.
Job Responsibility:
Receive, validate and enter customer orders into ERP systems
Confirm product availability, pricing, shipping terms and lead times, communicating clearly with customers
Maintain accurate order documentation and records at every stage
Manage all aspects of orders including quantities, delivery dates, formats, currencies and pricing, as well as handling changes, delays or reorganisation of orders
Work to a right first time culture where accuracy is critical
Produce customer specific paperwork in line with individual retailer SOPs
Prepare and coordinate export documentation for non‑EU shipments, including liaising with Chambers of Commerce and overseas factories where required
Monitor stock levels and coordinate with warehouse and procurement teams to align supply with demand
Escalate low stock, backorders or shipment delays to the relevant teams
Maintain a high level of data accuracy across all systems
Act as a key point of contact for B2B customers across the UK and Europe
Provide clear updates on order status, delivery schedules and shipment tracking
Review customer intake plans and contribute to stock forecasting discussions
Respond promptly and professionally to queries, order changes or complaints
Communicate confidently with mid to senior level stakeholders at customer organisations, maintaining high professional standards at all times
Produce regular reports on open orders, delivery performance and related issues
Maintain accurate order and shipment histories for reporting purposes
Generate reports including open orders, back orders and delivery KPIs
Identify inefficiencies in the order process and recommend improvements
Feed back customer insights, frustrations or opportunities to the wider team so issues can be addressed quickly
Requirements:
At least 5 years' experience in order processing, logistics or supply chain coordination
Experience working with international suppliers, ideally in China
Experience supporting UK and European B2B customers
Working knowledge of ERP or order management systems
Strong Excel or Google Sheets skills
Excellent communication and coordination skills
High attention to detail and the ability to manage multiple priorities
Nice to have:
Knowledge of export logistics, customs processes and Incoterms (FOB, EXW, DDP)
Experience working with distributors, retailers or wholesale customers