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Order Processing Coordinator

United Kingdom, Guildford 28000.00 - 30000.00 GBP / Year · Job Posted April 23, 2026
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Job Description

We are looking for an experienced and detail oriented Order Processing Coordinator to join a growing team and play a key role in ensuring customer orders are processed accurately and delivered on time. This is a hands on role managing the full order life cycle, from order receipt through to delivery and invoicing, working closely with internal teams and international suppliers.

Job Responsibility

  • Receive, validate and enter customer orders into ERP systems
  • Confirm product availability, pricing, shipping terms and lead times, communicating clearly with customers
  • Maintain accurate order documentation and records at every stage
  • Manage all aspects of orders including quantities, delivery dates, formats, currencies and pricing, as well as handling changes, delays or reorganisation of orders
  • Work to a right first time culture where accuracy is critical
  • Produce customer specific paperwork in line with individual retailer SOPs
  • Prepare and coordinate export documentation for non‑EU shipments, including liaising with Chambers of Commerce and overseas factories where required
  • Monitor stock levels and coordinate with warehouse and procurement teams to align supply with demand
  • Escalate low stock, backorders or shipment delays to the relevant teams
  • Maintain a high level of data accuracy across all systems
  • Act as a key point of contact for B2B customers across the UK and Europe
  • Provide clear updates on order status, delivery schedules and shipment tracking
  • Review customer intake plans and contribute to stock forecasting discussions
  • Respond promptly and professionally to queries, order changes or complaints
  • Communicate confidently with mid to senior level stakeholders at customer organisations, maintaining high professional standards at all times
  • Produce regular reports on open orders, delivery performance and related issues
  • Maintain accurate order and shipment histories for reporting purposes
  • Generate reports including open orders, back orders and delivery KPIs
  • Identify inefficiencies in the order process and recommend improvements
  • Feed back customer insights, frustrations or opportunities to the wider team so issues can be addressed quickly

Requirements

  • At least 5 years' experience in order processing, logistics or supply chain coordination
  • Experience working with international suppliers, ideally in China
  • Experience supporting UK and European B2B customers
  • Working knowledge of ERP or order management systems
  • Strong Excel or Google Sheets skills
  • Excellent communication and coordination skills
  • High attention to detail and the ability to manage multiple priorities

Nice to have

  • Knowledge of export logistics, customs processes and Incoterms (FOB, EXW, DDP)
  • Experience working with distributors, retailers or wholesale customers
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