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The Order Operations Administrator is part of the centralized Orders team, which owns quote procurement, order execution, and dealer order processing across the business. This team supports both the Existing Accounts organization and Sales by ensuring all orders, renewals, and expansions are accurately prepared, processed, and fulfilled. While some renewals are owned end to end by Order Operations Specialists, the Administrator role is focused on backend execution and administrative support. While this role does not proactively manage customers or accounts, it plays a critical role in making sure renewal and expansion deals are ready to execute and do not get stuck due to operational or system gaps. All dealer orders flow through the Orders team.
Job Responsibility:
Support quote procurement and quote requests for renewals and expansions, ensuring quotes are accurate and ready for execution
Perform administrative checks to confirm renewal and expansion deals are correctly structured before processing
Process orders, renewals, and expansions once deals are approved, including contracts, documentation, and system updates
Handle backend administration for all dealer orders, coordinating with dealers only when orders are placed or clarification is required
Maintain clean, accurate data in HubSpot, Gainsight, and related systems to support downstream teams
Partner closely with Order Operations Specialists, Account Managers, Customer Success, Finance, and Revenue Operations to ensure smooth handoffs
Provision licenses and fulfill orders in a timely manner, including urgent license provisioning outside of primary regional time zones when needed
Track assigned quote and order workflows to ensure SLAs and timelines are met
Identify missing information, data issues, or process gaps early and escalate appropriately to prevent delays
Support global administrative coverage for the Orders team as needed
Requirements:
Strong attention to detail and comfort with operational, process driven work
Experience supporting quote, order, or deal workflows in a GTM environment
Familiarity with CRM and order systems such as HubSpot and Google Sheets
Ability to manage multiple requests and prioritize accurately
Clear written communication for internal coordination and limited external interactions
Comfort supporting urgent requests and working across time zones when required
What we offer:
Employee share options
Annual professional development budget and leave
The opportunity to take part in our mentorship program