Order Management Support Jobs

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Order Management Manager

As the Order Management Manager, you'll own the real-time performance of Babylis...

Location

United States

Salary:

120350.00 - 144420.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

5+ years in order management, fulfillment operations, or supply chain in e-commerce, retail, or logistics environments with experience managing order flow across multiple fulfillment channels (in-house, 3PL, dropship)
2+ years managing exempt-level individual contributors in operational roles, including coaching through performance challenges, setting clear expectations, and developing team capabilities
Experienced working daily in order management systems (OMS) and warehouse management systems (WMS), including troubleshooting order exceptions, managing backlog queues, and understanding system integrations between platforms
Data-driven operator comfortable building and tracking KPIs including backlog aging, order processing time, fulfillment error rates, delivery SLA performance, and customer-facing metrics like reshipment rates
Skilled at managing multi-node fulfillment models where orders route to different facilities or partners based on inventory location, shipping speed, or cost optimization
Strong cross-functional collaborator who partners effectively with Customer Service to resolve order issues, with Supply Chain to optimize inventory allocation, and with 3PL/vendor partners to drive performance improvements
Experienced building and maintaining SOPs that scale—you've created documentation and workflows that new team members can follow and that hold up during high-volume periods
Comfortable operating in ambiguity where you build processes from scratch, make decisions with incomplete information, and iterate based on what's working
Calm under pressure during peak periods, system outages, or vendor performance issues—you can triage quickly, communicate clearly, and keep your team focused on solutions
Proactive problem solver who spots patterns in order exceptions, identifies root causes, and drives fixes rather than just managing symptoms

Job Responsibility

Lead and develop a team of operations specialists responsible for monitoring real-time order performance across Babylist's fulfillment network (internal FC, 3PLs, dropship vendors)
Own operational KPIs including backlog aging, order processing speed, fulfillment error rates, delivery SLA performance, and reshipment root cause metrics
Monitor order backlogs daily across all fulfillment nodes, identify bottlenecks in real-time, and escalate proactively to internal teams and external partners to drive resolution
Partner closely with Customer Service to analyze order issue patterns, identify systemic problems, and implement process or system fixes that prevent recurring issues
Build and maintain scalable SOPs for order exception handling, backlog management, vendor performance tracking, and escalation protocols that support current volume and future growth
Expand operational scope to include returns processing workflows, post-fulfillment order monitoring, and reshipment analysis to reduce customer friction and operational cost
Work cross-functionally with Supply Chain Strategy and Fulfillment teams to optimize order routing logic, improve inventory allocation, and enhance system integrations between OMS, WMS, and vendor platforms
Manage relationships with 3PL and dropship partners, conducting regular performance reviews, setting clear SLA expectations, and driving continuous improvement in service delivery
Develop your team through clear coaching, performance feedback, and growth opportunities—building capability in data analysis, problem-solving, and operational ownership
Champion We Love Our Users in every operational decision, ensuring that speed, accuracy, and care are balanced in how orders are processed and delivered

What we offer

Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning
Competitive salary with equity and bonus opportunities

Fulltime

Customer Support & Order Specialist

Are you a detail-oriented team player looking for an opportunity in a customer-f...

Location

Netherlands , Amsterdam

Salary:

Not provided

Octagon Professionals

Expiration Date

Until further notice

Requirements

Around 1 year of experience in an admin, customer service, or logistics role
Good knowledge of Microsoft Word and Excel (experience with Exact Online is a plus)
Strong eye for detail and accuracy
A proactive attitude and a team player mindset
Excellent English skills

Job Responsibility

Handle incoming customer orders via email (and sometimes phone)
Enter and update order details in the ERP system (Exact Online)
Coordinate with suppliers and logistics partners on delivery updates
Review purchase orders and invoices to make sure everything matches
Keep an eye on stock levels and communicate with the team to prevent shortages
Prepare and check shipping and customs documents
Support the General Manager and team with administrative tasks

What we offer

25 vacation days, based on full-time employment
Pension
Professional training
Hybrid work arrangement

Fulltime

Order Management Representative

Order Management Representative role supporting EU & UK customer portfolio, ensu...

Location

United Kingdom , Bracknell

Salary:

28000.00 - 30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in order entry with a keen eye for accuracy
Familiarity with JDE Oracle and/or Amazon Vendor Central
Strong proficiency in MS Excel and Outlook
Understanding of EU compliance and product barcoding
Excellent communication skills, especially when working with diverse teams
A proactive problem-solver who thrives in a fast-paced environment

Job Responsibility

Provide exceptional customer service through various channels - written, verbal, or face-to-face
Collaborate with operations, sales, and warehouse teams to meet customer needs and ensure delivery compliance
Process orders accurately using the JDE Oracle system, including both manual and EDI orders
Ensure all products meet EU compliance standards
Manage and reconcile open orders, keeping all parties informed and up-to-date
Work closely with 3rd party warehouses to ensure timely deliveries

What we offer

Hybrid working possibility once probation has been passed

Fulltime

Order Management Representative

As an Order Management Representative, you will be the backbone of the EU & UK c...

Location

United Kingdom , Bracknell

Salary:

28000.00 - 30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in order entry with a keen eye for accuracy
Familiarity with JDE Oracle and/or Amazon Vendor Central
Strong proficiency in MS Excel and Outlook
Understanding of EU compliance and product barcoding
Excellent communication skills, especially when working with diverse teams
A proactive problem-solver who thrives in a fast-paced environment

Job Responsibility

Provide exceptional customer service through various channels - be it written, verbal, or face-to-face
Collaborate with operations, sales, and warehouse teams to meet customer needs and ensure delivery compliance
Process orders accurately using the JDE Oracle system, including both manual and EDI orders
Ensure all products meet EU compliance standards
Manage and reconcile open orders, keeping all parties informed and up-to-date
Work closely with 3rd party warehouses to ensure timely deliveries

What we offer

Possibility of hybrid working once probation has been passed

Fulltime

Order Management & Billing Specialist

For our client – a worldwide leader in innovative IT and networking technologies...

Location

Czechia , Prague

Salary:

Not provided

Flint International

Expiration Date

Until further notice

Requirements

Excellent oral and written communication skills in Spanish
Ability to lead problem solving activity
The ability to manage stress without it negatively effecting work quality or professional demeanor
Knowledge of Microsoft Office tools, especially Excel
Ability to coordinate and prioritize multiple tasks successfully in a fast-paced environment
Knowledge of, or the ability to learn, all order related software and system tools
Excellent work attendance records and habits
Fluent German language skills
Ability to think creatively and adapt well to change
Excellent organization skills and a high level of comfort handling details

Job Responsibility

Execute the defined order process and conduct effective interaction with Sales teams, while maintaining compliance with corporate policy
Generate customer invoices for assigned accounts in an accurate and timely manner
Recognize the requirements for any special invoicing provisions in the customer contract and react accordingly
Review customer order documentation for order acceptance
ensure appropriate documentation is received and complies with corporate order and revenue policies
Assist in the resolution of relevant outstanding accounts receivable and collection issues
Read and analyze various customer contract provisions that impact the order process and invoicing requirements
Ensure purchase order is accurately reflected in system
Learn and operate the various software and systems used to process all customer orders (WOT, ERP, CFS, Invoice Engine, Subscription and Maintenance Entitlement files, SOM, and all others)
Create and maintain customer order jackets containing all required documentation

IT Support Manager

The IT Support Manager plays a critical role in delivering reliable, secure and ...

Location

Australia

Salary:

Not provided

JD Sports Australia & New Zealand

Expiration Date

Until further notice

Requirements

Previous experience in a similar technical support role (5+ Years)
Previous experience within Retail industry (2+ Years)
Experience leading teams whether in a project or team structure
Experience troubleshooting hardware, OS and software issues
Experience with Network configuration and support
Experience working in a team environment
Ideally systems experience with Island Pacific Dolfin (ERP) / DPOSIT (POS) or similar
Experience \ Accreditation with Microsoft Office365, AD, Exchange, MS Teams Admin and Intune
Experience with 3CX or similar IP Phone Technology
Experience with Service Management Solutions, incident management, asset management

Job Responsibility

Work with the CTO, Business Leaders to prioritise work for the team
Assist the CTO in hiring new staff as required
Work with the CTO to plan a program of work that is scoped, funded, and resourced
Report on agreed KPI’s to the CTO maintaining a high level of delivery to the business
Make sure the key change, incident, problem, release, asset management processes are executed by the team
Design, implement, and manage enterprise mobility strategies and solutions, including mobile device management (MDM) and endpoint configuration
Administer and support platforms such as Microsoft Intune, SOTI, or other MDM solutions
Enforce security policies on mobile and remote devices, including encryption, authentication, and remote wipe capabilities
Collaborate with cybersecurity and infrastructure teams to secure mobile endpoints and manage access to corporate resources
Implement and Monitor Identity and Endpoints with Microsoft Defender and Sentinal and share the Vulnerabilities with Cyber Security team

What we offer

Birthday leave
Competitive Salary
One month paid parental leave
Referral bonus scheme
Training and development to evolve and shape your career
Opportunity to progress across all areas of the business including Retail, Support Office and our Distribution Centre
Treat yourself with our attractive staff discount! This can also be used for friends and family
Access to our Employee Assistance Program & Mental Health champions

Fulltime

Suggested Ordering Manager

The Suggested Ordering Manager will oversee the accuracy and efficiency of the P...

Location

United States of America , Tampa

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business or related field preferred. Other combinations of job-related experience and education that meet the requirements may be substituted
Five to seven years of experience or more preferred, including at least three years of management responsibility
Must be able to travel locally as needed
Must possess a Driver’s License and the ability to drive to multiple store locations
Must have a working knowledge of PDI Enterprise software including Focal Point and store level PDI Store Assistant
Must be Proficient in MS Outlook, Excel, PowerPoint, and Word
General supply chain knowledge & understanding
Must possess strong analytical skills, the ability to manage multiple tasks, and strong attention to detail
Excellent communication and customer service skills
Must always maintain a positive team attitude and professional demeanor

Job Responsibility

Ensures accuracy of the PDI SA Suggested Ordering tool and store orders by ensuring the correct POGs and SKUs are actively assigned to each store in the tool
Creates surveys and maintains these surveys for the collection of Site POG Attributes
Creates import spreadsheets to load the updated POG/Store Layouts when changes occur
Train and support the Operations and Marketing departments in the use of the PDI Focal Point reporting system
Analyzes site-by-site information pertaining to the accuracy of the sets assigned
Trains the Operations and Marketing team on how to use the SA Suggested Order tool for ordering, scan audits, and sales forecast event adjustments
Investigates site Day on Hand (Safety Stock) issues and makes recommendations of change
Maintains delivery schedules in the tool for Wholesaler, and DSD suppliers for each site
Maintains scan audit calendar and reports on compliance
Maintains PDI Alerts & Notifications settings in the tool

Fulltime