Order Management Support Job at Bachmann Chemical and Engineering (Paris)

Order to Cash, Order Management and Billing Lead

We are looking for a strategic and hands-on leader to own and scale the Order Ma...

Location

United States , San Francisco

Salary:

185000.00 - 205000.00 USD / Year

OpenAI

Expiration Date

Until further notice

Requirements

10+ years of experience across Order-to-Cash, Order Management, and Billing Operations within a SaaS, enterprise software, or high-growth technology environment
At least 5 years of proven leadership in a managerial role
In-depth knowledge of SaaS billing models, including subscription, usage-based, and hybrid structures
Hands-on experience with CPQ, ERP, and billing platforms (e.g., Salesforce, Oracle Fusion, NetSuite, Stripe, Metronome)
Exceptional communication skills, capable of cross-functional collaboration and efficient resolution of customer issues
High detail orientation and a data-driven mindset, skilled in analyzing complex billing scenarios and driving continuous process enhancements
A strong understanding of month-end close, reconciliations, and SOX compliance frameworks
Demonstrated success driving automation initiatives and system implementations across the OTC cycle
Strong problem-solving abilities with a proactive approach
Thrive in dynamic environments, demonstrating the ability to navigate ambiguity, solve complex problems, and manage timelines effectively in a fast-paced, ever-evolving setting

Job Responsibility

Oversee the complete order-to-invoice lifecycle and establish the systems, controls, and workflows needed to ensure accurate, timely, and audit ready billing at scale
Embed AI and automation directly into Order Management and Billing workflows to reduce rework, eliminate manual intervention, and proactively identify discrepancies before they become billing or revenue impacting issues
Partner cross-functionally with Revenue Systems, Product, Engineering, GTM, Legal, and Deal Desk to ensure quoting, configuration, provisioning, billing, and ERP stay aligned and integrated as new products and pricing models launch
Build and enforce controls and segregation of duties, ensuring documentation, approvals, reconciliations, and exception handling are clear, repeatable, and audit ready
Lead Order to Cash representation in system implementations and enhancements, defining requirements, validating data flows, and ensuring new capabilities support both current needs and long term scalability
Ensure data completeness and accuracy during month end close by validating that all order, pricing, billing, and usage information is fully captured and reconciled before flowing into revenue systems
Establish KPIs and performance dashboards that measure billing accuracy, cycle times, automation rates, customer escalations, and overall operational throughput to guide decision-making and prioritization
Develop and maintain operational documentation (SOPs, playbooks, runbooks, training pathways) to support consistent execution and scalability
Build and lead a high performance team, creating role clarity, mentoring talent, setting accountability mechanisms, and fostering a culture of ownership, transparency, and continuous improvement

What we offer

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible

Fulltime

Technical Support Engineer - Azure Subscription Management Support

Within CE&S, the Customer Service & Support (CSS) organization builds trust and ...

Location

Japan , Tokyo

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Above 3 years of support or equivalent experience including a customer facing or customer support roles OR at least 5 years work experience in the IT industry
Understanding of cloud vs. on premise computing. Familiarity with fundamentals of cloud computing.
General IT Knowledge, Familiar with Microsoft Excel.
Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions) is a plus.
Understanding of the Azure, AWS, or other cloud services is a plus, (such as any certificate of Azure and AWS)
Strong communications skills
Effective, polished interaction with customer to gather information quickly
perform effective troubleshooting, communicate next steps and status, and drive to resolution
Demonstrable troubleshooting skills
Cross-team collaboration

Job Responsibility

Review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
Participate in communities with peer delivery roles.
Develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness
Identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements

Fulltime

Order Management Specialist

Robert Half is currently seeking an experienced Order Management Specialist for ...

Location

United States , Miami

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in order management, order processing, logistics, or supply chain operations required
Strong SAP experience required
Advanced Microsoft Excel skills required
Bilingual Spanish is a plus
Experience working within a distribution, manufacturing, or supply chain environment preferred
Excellent organizational and multitasking skills
Strong communication and problem-solving abilities
High attention to detail and ability to work independently in a fast-paced environment

Job Responsibility

Manage and process customer orders from entry through fulfillment
Utilize SAP to track orders, inventory, pricing, and customer information
Create and maintain reports, spreadsheets, and order tracking documentation using Microsoft Excel
Review and verify order accuracy, pricing, product availability, and shipping details
Coordinate with warehouse, logistics, purchasing, and customer service teams to ensure timely deliveries
Communicate order updates, delays, and resolutions to customers and internal stakeholders
Investigate and resolve order discrepancies and customer issues
Maintain accurate records and documentation within company systems
Assist with inventory reporting and operational support as needed
Support process improvement initiatives to increase efficiency and accuracy

What we offer

medical, vision, dental, and life and disability insurance
company 401(k) plan
free online training

Fulltime

Order Management Executive (Sales / Supply Chain)

You will be handling all sales support and customer service activities of assign...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Randstad

Expiration Date

July 16, 2026

Requirements

Minimum 5 - 7 years relevant working experience in sales support, supply chain or customer service
Able to handle full cycle of order fulfilment and order management
Experience in marine industry is an advantage, but not mandatory
Strong in Excel and other MS office applications
Degree or Diploma holder in Supply Chain/Business/sales and marketing

Job Responsibility

Handle customer inquiries related to product availability, pricing, delivery surcharges, and lead times in a timely and professional manner
Collaborate closely with the Sales team to understand customer requirements and ensure accurate execution of pricing, supply arrangements, and payment terms for each account
Manage the whole delivery process from inquiry to invoice, ensuring smooth and efficient fulfillment through coordination with customers, Sales team and Supply Chain team
Coordinate and fulfill delivery requirements, proactively managing changes to delivery schedules and providing professional advice on local geographical conditions and supply constraints
Perform order follow-up activities, including submission of delivery notes for invoicing, monitoring outstanding payments
Maintain ongoing and positive customer relationships by monitoring account performance, addressing service issues, and tracking changes within assigned accounts
Provide back-office support functions such as data entry, order documentation, system updates, report preparation, and maintenance of accurate customer and transaction records
Support internal administrative processes by assisting with sales reports, compliance documentation, and internal coordination across departments

What we offer

Fully wfh
Insurance coverage
MNC industry

Order Management & Logistics Intern

The Order Management & Logistics Intern, directly reporting to the Demand Planni...

Location

Italy , Sesto Fiorentino

Salary:

Not provided

Groupe Kering

Expiration Date

Until further notice

Requirements

Degree in Industrial Engineering, Economics, Logistics, or a related field, or a strong interest in and basic understanding of logistics, operations, and inventory management
Good knowledge of Excel is essential
Fluent English required
Detail-oriented and well-organized, with strong multitasking and prioritization skills
Proactive, eager to learn, with solid communication and teamwork abilities

Job Responsibility

Receiving product requests from multiple company functions
Checking warehouse stock to assess product availability based on the requests received
Support in stock management, order processing, and shipment coordination
Entering orders into the system with product details and delivery address
Issuing picking lists for order preparation
Providing instructions to the logistics team regarding the courier/service to be used, after consultation with the Logistics Manager
Updating different teams on shipment status and merchandise delivery

What we offer

Excellent opportunity to join the Kering adventure
part of a dynamic team in a global Luxury group
endless possibilities to learn and grow
committed to fostering internal mobility
promotes leadership skills
helps every employee to reach their full potential in a stimulating and fulfilling workplace environment
diverse and inclusive workplace

Order Management Specialist

The Order Management Specialist will report to the Manager, Order Management, an...

Location

Bangladesh , Dhaka

Salary:

Not provided

Optimizely

Expiration Date

Until further notice

Requirements

Bachelor's degree in business, finance, or a related field, or equivalent practical experience
Minimum 1 years of experience in Order Management or Order-to-Cash operations, preferably in a SaaS
Proficiency in Microsoft Office, particularly Excel
prior experience with NetSuite and Salesforce is highly desirable
Good understanding of the Order-to-Cash lifecycle, including order entry, contract validation, billing, and revenue support
High attention to detail with a focus on data accuracy and system integrity
Effective communication skills with the ability to collaborate across Finance, Sales Operations, and cross-functional teams
Organized and self-motivated, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment
Comfortable working with global teams

Job Responsibility

Accurately review and process incoming orders, ensuring compliance with company policies, pricing, and contractual terms
Set up customer accounts, subscriptions, and sales orders in NetSuite using the correct SKUs and terms
Ensure billing schedules and renewals align with signed agreements and revenue recognition guidelines
Maintain accurate data across Salesforce and NetSuite to support billing, invoicing, and reporting
Act as a point of contact for OM-related inquiries, working with Billing, Sales, Finance, and Customer Success to resolve order and billing issues
Perform quality checks on order entries, customer account updates, and documentation to uphold accuracy and compliance standards
Support process improvements and help implement best practices in Order Management

What we offer

Best-in-class compensation plans
Two annual festival bonuses
Recognition and rewards programs
Vacations days
Annual Work/Service Anniversary Leave
Parental leave (both maternity and paternity)
Health insurance
Reproductive benefits for both parents
Volunteering opportunities to make a difference
Chance to work alongside our incredible global team

Fulltime

Order Support Manager

The Order Support Manager leads a team of approximately 10–12 Order Entry Specia...

Location

United States , Greenwood; Houston; Richmond; Warminster

Salary:

80000.00 - 115000.00 USD / Year

Alfa Laval

Expiration Date

Until further notice

Requirements

Associates or Bachelor's degree in Business Administration, Operations Management, Supply Chain, or a related field preferred. Equivalent combination of education and relevant work experience will be considered.
3+ years of experience in order entry, order management, inside sales support, or supply chain coordination within an industrial equipment, manufacturing, or capital goods environment.
2+ years of people leadership experience, including team supervision, performance management, and individual coaching.
Experience managing high-volume, accuracy-sensitive transaction processing teams is strongly preferred.
Deep understanding of the purchase order validation and order entry process, including the downstream impact of data errors on fulfillment, customer communication, and revenue recognition.
Demonstrated ability to manage team performance through data — comfortable owning accuracy and throughput KPIs, identifying error patterns, and implementing corrective action.
Proficiency with ERP and order management platforms (experience with SAP, OneService, or similar enterprise systems preferred).
Detail-oriented and process-disciplined — able to build and enforce a quality-first culture without creating a punitive environment.
Strong communicator across functions — able to work constructively with peer managers (Quote Support, Customer Fulfillment, Workflow Optimization) to resolve shared operational challenges.
Comfortable leading a team through change — able to translate new processes and tool updates into clear, practical direction for frontline team members.

Job Responsibility

Leads, coaches, and develops a team of approximately 10–12 Tier 1 Order Entry Specialists
Conducts regular 1:1s, team huddles, and performance reviews
Partners with the Training & Knowledge Specialist to identify skill gaps and build targeted development plans
Manages day-to-day team scheduling, workload distribution, and capacity planning
Responsible for the recruitment, onboarding, and ramp-up of new Quote specialists
Oversee the daily order entry operation to ensure team delivers against SLAs
Reviews and resolves escalated order entry issues
Monitors quote accuracy rate (target: 98% error-free) and takes corrective action
Monitors the order entry accuracy rate (target: 98% error-free) and drives root cause review
Enforces data entry standards across all systems

What we offer

medical/dental/vision/life insurance
401(k) plan

Fulltime

Order Management Specialist

Robert Half is currently seeking an experienced Order Management Specialist for ...

Location

United States , Miami

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in order management, order processing, logistics, or supply chain operations required
Strong SAP experience required
Advanced Microsoft Excel skills required
Bilingual Spanish is a plus
Experience working within a distribution, manufacturing, or supply chain environment preferred
Excellent organizational and multitasking skills
Strong communication and problem-solving abilities
High attention to detail and ability to work independently in a fast-paced environment

Job Responsibility

Manage and process customer orders from entry through fulfillment
Utilize SAP to track orders, inventory, pricing, and customer information
Create and maintain reports, spreadsheets, and order tracking documentation using Microsoft Excel
Review and verify order accuracy, pricing, product availability, and shipping details
Coordinate with warehouse, logistics, purchasing, and customer service teams to ensure timely deliveries
Communicate order updates, delays, and resolutions to customers and internal stakeholders
Investigate and resolve order discrepancies and customer issues
Maintain accurate records and documentation within company systems
Assist with inventory reporting and operational support as needed
Support process improvement initiatives to increase efficiency and accuracy

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Select Country

Order Management Support

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?